After our car was totaled by a deer, I went to enterprise to get a rental. The staff is so wonderful. They made the rental process seamless and were knowledgeable and kind. Great experience. read more

We rented a van here for our trip to Florida. It was a great price compared to their competitors. Quick and easy pickup other than asking for my insurance coverage binder to ensure I had full coverage. I didn't have a problem with it, I didn't want to have to scramble for it when I got there. I would've liked to know that ahead of time. Lots of extra options and add-ons are available. I usually don't, but I added the insurance this time because there were snow storms that weekend. Would rather be safe than sorry. Otherwise, I would've got the rental for eight days for around $1100. It was clean and worked great. Lots of room and trunk space. We went with nine people and fit everyone and all of the luggage comfortably. They were closed when I was returning, so I used the key drop off outside. I got my final bill the next day after the truck was checked. No extra charges were added, which was a good thing. Would definitely rent from here again. read more

Enterprise Rent-A-Car - Car Rental Near Me - Brookfield, Connecticut

Probably one of the most unprofessional rental car locations I have ever seen. I have been renting cars for business purposes for over 30 years, and this place is full of really unprofessional people. Drive the extra miles for another enterprise location or go with another company. read more

We had a Jeep in for some work and Jeep provided us a loaner through Enterprise. Jeep was supposed to have paid for the loaner but for some reason did not. Enterprise is trying to collect $800 from us. Both parties know that Jeep is supposed to pay but since neither company will communicated with the other, we can't get anything done. Very frustrating. read more

so we reserved a LUXURY CAR, we get to the enterprise location, they say we only have a Mazda 9, that's the ONLY car they have, we say, we reserved a LUXURY CAR, then they say we DON'T have luxury cars here, they are only at the airport, since we reserved the car, why wasn't one bought to your location, they had no answer, so they tell us to go to a different location, they have a Tahoe, we go there, they tell us they CANT give us that vehicle because it's rented for Sunday, mind you this was Monday, so they were going to leave the Tahoe on the lot, not rent it because it was going out on Sunday, again offered us different options, we say no we reserved a luxury vehicle, then the girl says if you can get the Tahoe back here Sunday morning, we can take it, ( our flight leaves Sunday morning at 6 am) so not possible, she makes a phone call, FINALLY, they say you can take the Tahoe, we will pay someone OT to get it here Sunday morning. Needless to say, we will NEVER go to Enterprise for a rental again, they get you there then try and put you in a completely different vehicle than what you reserved. Its false advertising, so be careful if you rent from them, most locations don't have luxury cars/ suvs, if that's what you reserved, good luck. read more

Why do the sakes people say things that are incomplete? You really have to look up the real facts about things like refueling charges and basic and extra insurance. When speaking to me the sakes rep said refueling would be $3.45 a gallon if I brought the car back with less than a full tank. WHAT HE DIDN'T MENTION WAS THE SURCHARGE TACKED ONTO THAT. Second- when he said Triple A only covers a limited distance for towing what he didn't say was BASIC is not $27.00 a day but a gibberish amount of money tacked on PER DAY. ASK QUESTIONS. BEWARE OF FAST TALK. read more

The entire team at this location helped me out so much. Best customer service ever. Manager was great and each associate was super helpful, understanding, and overall kind. read more

Excellent service all around from Enterprise! Had a great rental experience with Enterprise. I was visiting family in the area and wanted a car for the weekend. I arranged a pick up and it was smooth. Tommy arrived on-time and was courteous and helpful. When we arrived on the lot my kids and I immediately spotted the sporty Mustang convertible -- it looked like it would be so much fun. The gents inside were very helpful explaining all the options and in the end we upgraded to the Mustang. THANK YOU!!!!!!!! We loved it so much. It really made my vacation with the kids much more exciting and provided great views of CT and NY with the top down. I would rent from these guys again in a heartbeat. read more

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If I could give this business zero stars I would. We had made a reservation for a full size van in January, received a confirmation email at that time, also received a reminder email confirmation a week prior. Went to pick up the van at time arranged and was told at the time of pickup that the van was not available. Was told that there were no full size SUV's or mini-vans to substitute. I was told that rental cars "are not guaranteed" despite the confirmations received. I was offered no resolution to this problem. Attempted to contact customer service and was told I would be unable to speak to an area manager for help. Was told someone would call me within three days. Never received a phone call. I attempted to follow up again with enterprise headquarters and was redirected back to the branch. I will never rent from then again. Be warned. Update: I ended up filing a report with the better business bureau. read more

Do not rent from them. They delivered car without a full take of gas. I returned car in a timely mater with more gas than they left it with. A few days later they are calling me and saying the car is damaged. They are scammers. Do not rent here. read more

Excellent service!!! Alex is top notch. I was handled with the upmost courtesy and respect. The vehicle was excellent. I highly recommend them for your rental needs. I wouldn't use any other rental services. Debby read more

Do not rent from them. If I could give this Enterprise a zero i would. I rented a car from this location because I was having a car repaired. Initial interaction was fine. However I requested a sedan which they did not have so I got stuck with a luxury suv. Called mid week to exchange the car for again a sedan nothing. What should of been a simple 240 rental is now nearly a 700 rental because of zero communication from staff. I will never rent from Enterprise again and will tell all the Football and Soccer parents not to either. read more

solutely the worst customer service . Marcus is rude and doesn't know how to do his job properly. The put the rental under the wrong insurance claim and gave me a car they say was covered and then after I return the car , they want to try and charge me for a rental that should be covered under the insurance and then because they don't know how to properly do their job, they want to put the blame on me. They put the rental car under the wrong file number and gave me a car they "stated" was covered , even after the snowstorm and then want to try and not only get the insurance money but also bill My credit card for 700 that I shouldn't be paying for. DO NOT USE THIS ENTERPRISE THEY DONT KNOW WHAT THEIR DOING AND THEN WANT TO BLAME OTHERS FOR THEIR MISTAKE. If you call and get Marcus on the phone quickly as for a new representative because he is condescending and rude, disrespectful and doesn't know anything about customer service. Avoid at all costs read more

Rented originally from HPN but had to exchange because of an encounter with a deer. Was directed to the Enterprise on a federal road. They couldn't have been more helpful. Alex was able to find a car that worked for our family and got us sorted out with the exchange. Everyone in the office was great (even though it was a holiday!) and this location, in particular, came through. read more

They take advantage by secretly changing name on Rental agreement and then say they'll email the invoice and paperwork to you. They scam you into thinking that you must have protection policy (a daily fee- and expensive) without telling you anything about it. One young manager employee named isaac doesn't follow through with any complaints. It is necessary to just dispute the charges on your credit card. No one is ever going to admit they made an error at this location in DANBURY CT. NAME of employee Isaac. read more

I am from Ohio and came to this location after an accident. I needed a car to get home and they folks at this location Michael Carrozza made a bad time much better because of the way I was treated. I got home and turned the car in the next day with no problems. Bob P. read more

Great place great people east going experience didn't have problem getting the car and info about car

Exercise caution if you are renting a van from this location. I had a 5-month in advance rental for a very important trip. I was called THE NIGHT BEFORE I was scheduled to pick up the van stating that they could not honor my 5-month-old reservation. I was shocked that this is allowed and they didn't reach out earlier to, at least, afford me the opportunity to find a van from an alternate location. There was no offer for compensation for the aggravation they put me through. I will never rent from them again. read more

After multiple trips to get a rental and constant changes in prices I was unable to pick up the car that was supposed to be reserved. Then I was offered a mini van as some sort of consolation and I was going to be charged the same amount as the luxury car I was supposed to be receiving. If you are looking for a rental car I strongly urge you to go anywhere else read more

The worse customer experience ever! The place is a dump!! Trash is everywhere and George the manager is a complete prick! I'll never go to enterprise again after this experience.... 7/8/14 Just responded to Ben... waiting on response. read more

Hyundai in Danbury got me a rental thru enterprise people there were very helpful and nice. Xavier was awesome he did a wonderful job.

Excellent service all around from Enterprise! Had a great rental experience with Enterprise. I was visiting family in the area and wanted a car for the weekend. I arranged a pick up and it was smooth. Tommy arrived on-time and was courteous and helpful. When we arrived on the lot my kids and I immediately spotted the sporty Mustang convertible -- it looked like it would be so much fun. The gents inside were very helpful explaining all the options and in the end we upgraded to the Mustang. THANK YOU!!!!!!!! We loved it so much. It really made my vacation with the kids much more exciting and provided great views of CT and NY with the top down. I would rent from these guys again in a heartbeat. read more

My partner was taking our SUV out of town on a business trip, and I had no transportation. I needed a rental within 24 hours. I wanted a mid-size Sedan for use around town, and the drive to and from work. I contacted Enterprise Rent-A-Car. The representative said there would be no problem, and they had the solution for me. We worked on a plan for the next morning. The representative said the car would be ready for pick up when I needed it. I asked for an email with the estimate to be sent to my online address. He did so. My ride was very late, and I was not able to make the appointed time. Reed Carter was very helpful over the phone and held the car for another hour. I also spoke to Michelle Gauthier who was courteous and pleasant, once again holding the car for additional time. When I arrived, Reed was extremely professional and nice. He gave me an upgrade to a better vehicle. All went well for the next 3 days. The rental was better than I expected and handled very well. When time to turn in the vehicle, Michelle was there to greet me. She was friendly and had a caring personality. She adjusted the estimate, checked the car for anomalies, gave me the receipt, and asked if I needed a ride home. The staff at 49 Federal Rd Danbury, CT were outstanding and are examples of customer service at its very best! I will definitely use their services again... read more

Do not rent from them. They scam people. They call it "calendar day billing" and charge you an extra day. If you get your car on Tuesday and return it on Wednesday, they charge you for two days even when you are back in time. They gave me a car with low tire pressure and the guy said it was because its cold outside (the other 3 tires being okay). He then didn't use a gauge and over inflated the tire. Luckily I didn't get on a freeway with the kids. On top of it they tried to blame me for damage that was already there. We had the photos. Never will rent here again!!! Stay away! read more

Really can't say enough good stuff about Michelle and the other kind people at this location. I rented twice in a 2-week period due to car troubles. The first time the service was very good, picking up on a Sunday morning, was very busy, had not met them before, but I did not have to wait long, they gave me a nice car and made sure I was happy. When I had to extend the rental I called and they said no problem, we'll give you the weekly rate. Returned a week later when my car had to go back into the shop and Michelle hooked me up with a super-sweet upgrade! Vrooooommm! They were so accommodating to my needs and communication with them was very easy. Hope all my car troubles are solved for now but when I need a rental I will definitely return to Enterprise! "People may forget what you said, but they'll never forget how you made them feel." read more

I am a frequent customer of Enterprise in Jersey City, my home base. On Friday, March 6, I rented a car from them that turned out to be sub-standard. After driving it for the first hour of a five hour trip to NH on Saturday, I had to pull off in Danbury, CT because I was afraid to go any further in that car. I called for help from the Jersey City office and they offered to find a place near me for a switch. They sent me to an Enterprise on Federal Road in Danbury. The office in Jersey City had contacted them to see if they had a car for me, and were told yes - in fact they had a Mustang and two small SUVs. When I got there, I was told there were no cars available. Then, one of the employees gave me a card and suggested I drive to another location in Danbury. Shouldn't he have made a call for me to see if they had a car? He looked online and said they did. I called that office and they didn't have any cars. Long story short, I decided to wait at the Federal Road office for someone to turn in a car. None of the employees suggested that I do that, however. I decided it was my only choice. They continued to ignore me. Finally, after an hour or more, someone returned a car. I know that my home Enterprise office should not have rented me a car that sounded like an airplane, had steering issues, and barely made it up to 65 mph. However, they were mortified and did all they could to find me another one...especially Vinnie, who said that he had to call the Federal Road office numerous times because no one answered the phone! The staff at the Enterprise on Federal Road didn't have a clue on how to assist a customer in need while traveling. They could barely talk! Avoid this office if you are seeking professionalism and respect. You won't find it here. read more

The people who work here don't know what they are doing. They need to be trained better and be more organized. First off, I rented a van. The morning I was supposed to pick it up I received a phone call that it was getting work done in the shop due to a stolen part. I later got an update that the van was ready to be picked up at 12pm (the time I booked for). I went there just to be told the van was still at the shop and they are waiting to hear from the shop. Second off, they wanted to see my car insurance and called my insurance company. I have rented from Enterprise before at different locations and even abroad in Europe and not once have they ever done this. This location flat out refused to rent me the van because I didn't have collision on my plan. I drive an old car and my insurance company advised me that it would cost me more in fees to pay for collision than my car's worth. The young woman at the desk didn't even offer to place me on the rental plan. The manager had left early so there was no superior to speak to. I canceled with them before I was even charged and rented somewhere else that didn't put me through this hassle. Unprofessional staff. It's sad because I always thought highly of Enterprise, but I will NEVER go to this location again. read more

I've rented car here multiple times. First time was pretty good. And since the 1st time all the further experience have been bad. Like the recent one, I asked for a full size sedan. They gave me a Camry which had already done 35k. The car was not so good. So many scratches and for courtesy sake the car was not even cleaned from inside, it was so dusty I ended up sneezing. Finally I dropped off the car on Saturday, Monday morning the guy calls me and says there is a piece of plastic dangling at the bottom and said he would claim. Very disappointed by the service . read more

Very friendly staff and environment!!! Thank you. I have a gripe though. 45 minutes from the time I entered the door and out in the car. 2 people in line, 1 person at the counter, other employees just mingling about... counter people wash cars and drive folks around? Counter people should remain at the counter to move cars out! I rent cars 1-2 week and cannot afford this kind of time loss. We need a way to make regular customers in and out in 5 minute customers. I find myself not renting sometimes because of this reason but it rarely happens at my usual location. read more

I have rented many cars from enterprise over the last two years and have never had a bad experience. But my last experience with this location was less than satisfactory. When I arrived I was told that I would not be upgraded to a larger vehicle because I am under the age of 25 (this was odd to me because I had always only rented SUVs). I was then told they had to "get a car ready for me" because they did not have one. I waited a while. They brought around a car that was absolutely filthy on the outside. The inside had a stain and crumbs on the steering wheel and a sticky substance in the cupholders and center console with long brown hair stuck to it. During a pandemic I would imagine they would take cleaning a little more seriously. I was not happy with this experience and will not use this location again. read more

I had the most unfortunate experience of having my car stolen. Enterprise on Federal Rd in Danbury came to my rescue. Once I'd finished meeting with the police a lovely young man picked me up ON TIME and walked me through the rental process efficiently and expedisously. They checked in with me regularly to see how I was doing with the car as well as expressing sincere hopes that my car would be recovered. It was but it took nearly 30 days to restore the damage. I left the rental vehicle at the dealership where my car was repaired and the process was just so smooth and staff most efficient. I highly recommend this office for rental needs. read more

The staff was so helpful. I had to extend my rental twice and it was super easy, the staff was very accommodating. Great experience. And I got a good deal. read more

I've rented from them about 12 years ago and I needed to rent from them again after turning in my lease. Professional courteous service. The car was clean and speedy. I got picked up from home and dropped off when I returned the car. Highly recommended. read more

Enterprise at Federal Road Danbury is probably the last place you want to rent your car from . Over the years we at the hospital have used them but now we simply refuse to go there or send customers.. Any of the good staff only last a few months and the ones who are left are a waste of space. JR the branch manager is a joke , has no idea of customer service and looks like he has just come drinking from a bar ..Go else where and save your self the aggravation. read more

Rented a car today at 49 Federal Rd in Danbury,CT when I took my truck in for service at a local dealer. The dealer called for a pick up service by Enterprise and they were there within minutes! I was professionally greeted by Michelle and brought back to their store to complete the rental. I was in and out within minutes having friendly conversation with JR while my paperwork was processed! What a truly enthusiastic group of professionals! Enterprise always seems to get it right! read more

Worked with this location in August when my car was being repaired and they were fantastic. Very friendly staff, easy process and they took care of all paperwork quickly so I could be on my way. If you ever need to rent a car in this area, I highly recommend them!! read more

I needed a car while mine was in for extensive repairs. The indeterminate length of the lease was the bugaboo. Their staff handled this without a hitch. Kudos to all involved. My only disappointment was that the doughnuts were gone when I arrived. Perhaps next time. :) Don - read more

I was back East for a Book Tour and booked my car rental weeks in advance. I booked the rate online for one price and when I called this Enterprise location didn't honor the reservation and said the rate was invalid. They charged me a higher rate for the vehicle. I ended up renting anyway for the weekend and received the weekend rate. I made another reservation for the following week at this Enterprise. Confirmation in hand I walked in to do the paperwork and get the car to head to a book signing. The entire staff with the exception of the woman that assisted me claimed that I wasn't able to rent the car with another's credit card. Mind you I had just done this the week prior. From the manager on down they claimed it was "policy". I advised them ad told the manager that I was just here and rented a vehicle this way and he was aware of it. He flat out lied and now said it was policy and nothing they could do. That's not the worst of it. The rudeness and lack of professionalism was in full effect. I don't know whether they wanted to rent the car I had reserved for a higher rate with another or not but it must of been something to that effect. Unbeknownst to me, my family had a bad experience at this location some years back and it seems nothing has changed. Horrible service, lack of professionalism, respect, not honoring online reservations and the selective enforcement of their policies is just the beginning. Stay away from this location and all that are inside!!!! You've been warned! If I could give less than a star that would be my rating! read more

Insurance company recommended Enterprise while my vehicle was being repaired. Transaction was seamless, all I had to do was sign & drive away from bodyshop & return to same place when repair was complete. It Doesn't get any better than that. read more

Apparently this is some new policy they have, so be warned--Enterprise will charge you for the FULL DAY even if you don't take the car. When I called to complain, they refused to reverse the charges, saying that "for that hour they couldn't rent the car to someone else." The credit card company sided with me and refunded my money--and then Enterprise sent me a bill with a threatening note saying it was going to compound fees until I paid it. Just be warned; I'd stick with Alamo or Budget. read more