Excellent customer service! After another Enterprise location (next to QT)l in Conyers couldn't fulfill my reservation or provide any updates, this branch stepped in and got me into a vehicle quickly and professionally. The staff was friendly, efficient, and made a stressful situation easy to resolve. I'll definitely be using this location again for future rentals. read more

Julian thank you so much for the awesome customer service you provided the other day! I appreciate you & I hope Enterprise does as well!

Never a problem and if there was they fixed it immediately with no hassle!!!!!!!!!!!!!!

I drive from Lithonia , GA to come here. The customer service is amazing and they do their best take care of their customers. Sarah, Jazmine and the other young lady are sheets great!! They maybe a little slow at times but thats only because they make sure we have a good service. read more

I like this location, but they have very high turnover. It's a different face every time. I will say they do exercise reasonable customer service, and every time I have visited the car I reserved was available. read more

Great experience no issues. The young lady that assisted me was awesome. I will rent a car from them again

Clearly anyone that uses the 1 star just wants to WARN others to STAY FAR AWAY. Enterprise is conveniently located several place just DO NOT ISE THIS ENTERPRISE. I have used them for years due to my profession. When I say that I mean I am in a enterprise car over 85 days out of a calendar year (membership GGNK98P). Yesterday I was due to pick up my rental no later then 5p they called me to verify I was still coming to pick up. I confirmed an asked then to assure I would not have a truck due to issues in the past. They assured me. I get there before 4. So yes a bit early so I didn't mind waiting. The man that called early was kind and said don't worry I can give you a free upgrade with my membership. He points to a mustang and a Nissan suv. I would have loved the mustang but did not want to pay the additional cost because that is not an upgrade I'm paying lol. I took the Nissan. I left they called to say PLEASE COME BACK THERE IS NO OIL in car we'll just let you take mustang for this inconvenience I was about 15 min away so returned. When I returned they said to let the rewrite contract. I waited for about 30 min. However I had to pick up my child at 5:30 20-25 min away from this location. I'm casually on the phone and notice it is 5P I asked them to hurry because there is a charge for late pick ups with my child. The short haired red/copper hair brown skin. Let's me take a small ford spark to get daughter and return. She said if the mustang isn't ready we will give you this it was a red Hyundia suv I literally went straight to daycare and returned (I got there 3 min late due to this luckily I'm never late and they waived the late fee) I returned. When I arrived both cars were gone and a gray Toyota Corolla is what was given to me. It had peanuts/walnuts on floor (luckily I'm only allergic to almonds) the gas was below E and the maintenance light was on. Before I could pull completely out my fiancé directed me no ask for something different out of fear we will have trouble on our way to Savanah and ruin our trip with our daughters. I stopped car and tried to restart and the car wouldn't start. At this point the employees at the branch were all leaving except short haired women that watched mw from the window and never came to offer assistance. I had to call customer service (they were great) get an Uber home because no other branch was open after 6. Now I have to Uber this morning back to a branch to get another car this takes away 2 days of my family vacation, caused me to be late getting my daughter, heated conversation with my spouse for even driving away with car in that condition. And to top it off I was called several times through out night and woken up crazy hours in the morning BACK TO BACK due to none of my paper work matching not even the current car matched. There's more I have well HAD a pair of AirPod pros that was left and NO one can find yet thanks to apple here we are. So believe me when I say this STAY FAR AWAY. This whole situation really hurts to be honest. The lack of honesty, customer service, and just simple humanity. I had bags and my eight year old. Which I held it together and never even raised my voice at a soul. Like I said I was more hurt then anything. My fiancé is another story. read more

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If I could rate them a negative I would! I was contacted the day before my reservation and told my vehicle was not going to be there; keep in mind the reservation was made over a month ago. read more

This place is in the building of a car dealership. There are NO signs restricting parking. A young woman comes running out telling me if I don't move my truck she will have me towed. When I asked her name she refused and demanded my name. She also refused to identify the manager. She accuses me of being in her face. Her rudeness was uncalled for and very unprofessional. I had been to this location many time and never been threatened with towing. I have been a customer of this enterprise for over 10 years and never experienced anything but politeness and professionalism. I Wii not go back to rent a car there. read more

Highly unprofessional staff, all the way up to the manager. They wouldn't pick me up saying, "we would be too busy at that time". I requested pickup between 4:30-5pm from a location that was literally walking distance, less than a mile. Whatever, I let that go. Then I got to the office. Two staff members were chasing each other around the office like children... which I found odd. At this point I just want to get my car and leave! Finally I get the keys and leave. Right away, I notice something really wrong! They gave me a car with BARELY enough brakes to stop. I had to fully punch the brakes to get a response from them to start the braking process.... incredibly scary but I was already locked in traffic headed home. I took the car back the next day to trade it out, truly shaken up from having to drive a vehicle that isn't stopping correctly. The manager said, "wow thanks for letting us know, we don't ever test them out to see how they're doing". WHATTTTTTTTTTTT that's so scary. He gave me $10 off..... wow They gave me yet another car with poor brakes. Thankfully, this car had enough brakes to stop without completely slamming the pedal to the ground, but I could tell I was grinding the rotors. Horrible read more

I was sent here on Thursday, 5-30-19 with a reservation from an insurance company of a guy who hit our car and left the scene. I drove our SUV up there that was supposed to be dropped off at the body shop that morning after getting a rental. I was told by Brandon that there weren't any vehicles available. I asked about a Ford Expedition that was outside but was told by a female behind the counter that there was a reservation on it. I asked him if any other enterprises in the area may have something, and he stated that he could provide me with the phone numbers of all of them and I could call to see if they had anything. I asked him if he could assist me with that, and he stated "no" and that "we don't do that because other locations will not talk to me". I asked him why and he stated that they are in competition with one another and do not get along. I was frustrated at this point because I had my wife and 4 year old with me and wanted to get things rolling. So off to the Dogwood Dr location we went. I was greeted (if you want to call it that) by Brian Thomas. Right off the rip i felt like he tried to get rid of me as soon as i walked in the door. He too stated that he didn't have any vehicles. When I told him about my experience at the Hwy 138 location, he started to look in his computer but said that he can't assist with trying to book anything at any other location. I said that was fine and I appreciated what he was doing. He then offered a Nissan Rouge. I told him that it was way too small and that our SUV had a 3rd row. I also told him that I was on vacation and were taking random road trips all week with 3 kids and that it wouldn't work, but if I wasn't on vacation it would have been fine. So I get ready to leave and tell him thanks but no thanks. As i'm walking out the door, a female associate was walking in. She told me that she had a Ford Edge that had just come in and that if I was willing to wait for it to be cleaned and checked, we could have it. I told her that was great and followed her back into the building. Immediately I felt like Brian had an issue with this because he told me that I couldn't have the Edge and that the Rouge was my only option. Then the female associate apologized to me and was like "I'm so sorry." I asked Brian why I couldn't have the Edge and he replied "We have customers who only like to drive Ford vehicles, so we need to save the Edge for one of those customers." Infuriated, I left and headed to the Hwy 278 location. It was going on 10am at this point and my son was cranky and we were all hungry. While on our way to this location, my wife called Enterprise Customer Service at 1-855-266-9565. She got in touch with a female named Christina, who stated she was a supervisor over the insurance claim reservation Dept. My wife shared our experience with her and Christina seemed shocked and was documenting everything in the computer. Christina contacted the Hwy 278 location for us as we were arriving only to learn that they had absolutely no vehicles to rent to us, not even a sedan. So she stated that somebody would get back to us to address our situation but it could take a few hours. We thanked her, ended the call, and left that location. We then went and ate breakfast. After that, I told my wife that I wanted to ride back through the Hwy 138 location before we went back home. When we arrived, I saw that the Ford Expedition that I had inquired about earlier was still on the lot. I went back inside with my tail between my legs and asked Brandon if he could just put us in a Rouge that they had on their lot (which Dogwood also had and we didn't want). I was desperate at this point and didn't want to mess up the appt I had with the body shop as I was already several hours late. Ultimately, Brandon got us in the Rouge successfully but as we were checking out at the counter, a female came in and stated that she had a Dodge Ram outside that she had just rented and it had an awful rattle so she wanted to trade it for a different vehicle. As we were leaving in the Rouge, that woman was give the Expedition right in front of us!!! Mind you our reservation was rated for a large SUV! We drove to the airport the next day and swapped the Rouge for a larger SUV and only then were able to continue with our road trips. All said and done, we probably wasted a tank of gas running around because of this clownish company not to mention 2 days of my vacation. And don't bother calling customer service at the aforementioned number OR corporate at 314-512-5000 because NOBODY will get back to you. We called the main customer service number twice and corporate once and was told that management would get back to us and here it is 6-13-19 and we haven't heard a word! If you need a rental car, do yourself a favor and use or request a company other than Enterprise! read more

So received a call the DAY of pick up. They told me the car would be hours late for pick up. Did not offer a discount or another upgraded vehicle for the inconvenience. Luckily it wasn't a rush for me to have a vehicle but if it was...then what. I was supposed to pick the vehicle up at 10 they told me it won't be ready until 2. I arrived at 2:30 just to give them time and of course the vehicle was not clean so that took another 30 minutes to clean the vehicle. Professional courtesy would be to say sorry for the inconvenience would you like an upgrade or a discount. Gotta do better people, won't be back here again. read more

I had a wreck and the insurance rented a car from Enterprise Rent-A-Car on Courtesy Pkwy., SE. When I picked up the car, I could not have asked them to be any nicer. I was greeted and was helped very quickly and I had a rented car very quickly. I recommend the Enterprise on 400 Courtesy PKWY, SE, Conyers, GA. Very professional, friendly and helpful. read more

Bravo Enterprise! You made the whole process of car renting so enjoyable. The customer service rep was very courteous, and we were in and out in no time. The Minivan was a luxurious ride and ran like a top, and Keon the manager was very accommodating.  I will definitely refer them to my friends and family! read more

I had a very positive experience renting a car from this particular Enterprise location on Courtesy Road in Conyers -- so much so that I have to leave this review. The rep that initially helped me out with my reservation was pleasant, helpful, and straight forward. I appreciated that. Unfortunately I didn't catch his name. However, before pulling off with a Nissan Sentra that looked great and was in great condition, Terrance (the manager i believe) spot checked the interior of the vehicle to make sure everything was satisfactory and offered to have it further cleaned as he said the cleaning team could do better. I really appreciated his professionalism and attention to detail. I allowed them to further clean it, which didn't take long. When I brought the car back at the end of my reservation, they greeted me with good vibes, promptly took care of me, and closed out my transaction. Bottom line, I enjoyed the customer service experience because my initial rep was helpful and Terrance went above and beyond to make sure my experience was on point. Very respectful, courteous, pleasant, and most importantly professional -- something that I don't experience at other locations too often unfortunately. Recommended. read more

Upon arrival in the store I was warmly greeted by a gentle by the name of Tim Parks, he had a fresh smile on his face and was dressed very professional and was very attentive to upon entry he asked that I wait a few minutes and someone would come and assist me. I went outside to wait as I had a few phone calls to make and I didn't want to distribute business inside. I was quickly greeting by Taneka Scott and she asked me if I was ready so we can complete the transactions. She was very warm, kind, and knowledgeable and got me in and out in no time. I was very thankful for both of them just being overall friendly in the store although there were other people in the building working they really did a excellent job. read more

I would have left 0 stars if possible. Let me start off by saying that customers a service at its worst. I reserved a vehicle a month ahead before my trip only to receive a phone call the evening before to be told they had no vehicle to fit me and my family in. They told use to call back in the morning to see if something was returned over night.Customer service was suppose to reach out to me but they didn't. The morning of we went up to the office bc they would not answer the phone for the woman to tell us they have nothing. Also to have no care in the world and only say well this is what we are dealing with all over . I will never Use this service again as well. read more

Ana was great! I had been in a bad accident when someone on their phone almost totaled my car. She was very understanding and made sure that I got in a big SUV. I was terrified to be in a small car. This was a fantastic experience and Ana made it all the better. read more

I have a on going reservation with enterprise which I paid a lot of money out of pocket and have a new resevation with my insurance carrier for the last two months. I was told that this location had dodge charger that I was looking to swap into. My suv is in the shop for repairs and I have talI kids that need little more space. I was speaking to a young man that works at this location and I asked him that I was looking to swap into doge charger out side. Young lady working there interrupted my conversation shouting at me if I have a resevation. Clearly I have one if I am just swapping out into another vehicle. I was stunned that management have a person like this working with customers with that type of attitude while she is on the phone with another customer. I asked her if she was the manager. She looked at me smiling and said she is in managment in training like that really mean something. I left and went down the block to gas station. On the way back I stop back to enterprise to speak to the manager about his rude employee and that unacceptable behavior which she needs more training when speaking to customers. The manager was sitting in the back and he said that he was busy. I asked him for a business card to call him later that day. I did call him to no answer. I guess this unprofessional behavior is the normal practices at this location from management down to the rude young lady working for him at this enterprise location. Very bad business practice would not due business at this location. read more

I went to enterprise in Conyers on 138, yesterday, and was treated with the worst customer service. Tamara Nesmith and her coworker Kiera was very unprofessional. They profiled me from beginning of my rental agreement to the nasty unsatisfied end. On two occasions, prior to coming yesterday, I had left with a sour taste in my mouth about enterprise. When I arrived Monday, I had noticed about 25-30 vehicles on the lot and I had my reservation booked from Saturday for Monday pickup. When I arrived the manager dealt with me in a rude manner, and told me that they had tried to called me and that they needed a code to get through to me. I found that to be a blatant lie and proved that that was my working number. She then later proceeded to advised me that all they had was cargo vans and mini vans, I advised that I never budgeted for a mini van and that I was budgeted for a standard vehicle which I seen on the lot. Tamara never offered me alternative, never called the following enterprise near by to switch my agreement to them nor did she offer me a courtesy ride to leave from her rental car company. When I went to the following Rental car company, they advised me that Conyers location was the worst, they have poor customer service skills, and they act as if the vehicles belong to them. I would like a written apology from TamarA Nesmith and Keira for my inconvenience and for my Uber ride to be compensated. This kind of profiling should be allowed and those two never treated me with respect nor empathy in my time of rental needs. I recorded the whole incident and place it on BBA as the worst customer service on the planet. ENTERPRISE FAIL TO PROVIDE ADEQUATE CUSTOMER SERVICE, and this negative treatment was coming from a manager at that. read more