Went to them day before rental and asked for a 8:30 pickup for the next morning. Completed all…read morepaperwork and payments on line the day before and again requesting a 8:30 pickup. Got to their office at 8:15 day of the rental. It was full of customers. I was told that I would have to wait as they requested more cars from other offices. WHAT? I arranged for a 8:30 pickup. But basically only got ignored!

I reserved a car for pick up and when I arrived, they did not even have a vehicle on site and had…read moreto pull it from another location. There were several others waiting like I was. I finally took possession 40 minutes after my reservation time. Make sure that you check for every ding or scrape, because I was told that they will charge me for it if it's not already in the records. They were very scrupulous in assessing damage, I actually found some damage underneath the car that they were not aware of, but that they said they would've charged me for. This is nothing like the Hertz experience I'm accustomed to. Does not seem to be well run

They were wonderful and took time to give me a rental during my car repair. Nice clean carsread more

They were a little tricky to find. They are located inside the Chantilly Cadillac new car…read moredealership service entrance. I went in for a one day, economy car rental. The price was super reasonable and they gave me a double upgrade for free. The young lady that took care of me was awesomely pleasant and she got me in and out of there super fast. I am a plus member so it's literally sign and drive. Woo hoo!! Awesome first time experience. I will go back again!

Star , they should have no right to be in this work .They are shitty as hell , 12 counters only 2…read moreworking , had to wait almost +1 hour to take the car rental, staff is rude at best , get turo or something else , its a real pain

I arranged to rent a min-van at the Dulles International Airport on July 2, 2025. It was prepaid…read moreand when I was at the desk, my adult daughter who was traveling with me asked if she could be added as the additional driver. The lady at Budget who helped us said okay but never explained that it would be a $79.44 additional charge. The mini van's front end was out of alignment so there was a lot of play on the wheel, so I was afraid to let my daughter drive the mini van plus the left back tire kept losing air and I had to keep putting more air in it. So my daughter never drove it due to the condition of the mini van, which I told the Budget employee about when I returned the car. When I called to protest the additional charge from Budget I saw on my credit card, I called to have it credited back to my Visa. But Budget denied crediting me back the $79.44. I have always used Budget but unless they do the right thing, I won't ever again.

I prepaid for a premium SUV, a Ford Expedition Max, more than two weeks ago, but Budget failed to…read morefulfill its promise. The night before my trip, they called to say my car would be delayed until 11:00 a.m.-12:00 p.m. instead of 10:30 a.m., and I agreed to wait. At 11:00 a.m., an agent called and said the company had sent him a 12-passenger Chevy Express van instead, and that I had to accept it or my reservation would be cancelled. I felt I had no choice but to at least look at the van and try to request a discounted price. The van was old and dirty, and it looked like it had been used in the commission of a crime. It had a strange odor, as if something had decomposed inside, and there were stains on the upholstery that looked like dried blood. It had clearly not been cleaned or vacuumed, and it seemed as if potential evidence from a serious incident could still be present. When I checked the back to see if the seats could be adjusted, a section fell apart, making it look as though a struggle had taken place there. I immediately asked for a refund because there was no way I was going to leave my fingerprints or DNA in that van. It is unbelievable that a rental company can effectively cancel a prepaid reservation, offer such an unacceptable replacement, and derail a trip with nothing more than a simple "sorry."

Please don't rent from budget,They are crooks who take money from your account without your…read moreknowledge saying it's a credit card hold,But they never return my money,They charge you $250 if you don't vacuum the car out and the customer service is the worst.The people on the phones are very mean to African American people.I suggest you rent elsewhere.

Don't rent from this Avis/Budget location at Fair Oaks Mall in Fairfax, particularly. I received a…read moregreat price on a rental car for this location on Expedia. On day of rental, they did not have the car type I reserved and blew me off. I believe they didn't want to honor the price I received. The manager was rude and told me to call customer service. Once I called there, they moved my reservation to another location but it was $300. more. That person said in order to honor my original price, they'd have to transfer me to management. That person said I would have to pay the increased price first and they would reimburse me later. Are you kidding me, do you think after this experience I would trust them to give me a reimbursement?? Don't use Avis or Budget, owned by Avis! I had problems with Avis at the Tampa, Fl airport. They don't handle the reservations correctly (you really don't have a reservation when you think you do) and their customer service is rude and unprofessional. They don't treat customers well. Don't give them your business!! I suggest Enterprise! Great experience with them!

I reserved car online, got confirmation number. I arrived and told they had no cars at all.read more

Love this Enterprise ! Everyone Is knowledgeable and provided exceptional customer service. I…read morereserved my van same day and it was ready at 7:30 am when they opened. I purchased the extra insurance for $27 that covers the rental vehicle 100%. And I'm so glad I did because the windshield got cracked and I had no idea how it happened but it was covered. No hassle , no issue handed over the keys and left.

Enterprise Sterling (Lane Ct.) -- AKA The Avengers of Insurance Rentals…read more If there were a Hall of Fame for rental car employees, the entire team at Enterprise on Lane Ct. would be inducted on the first ballot. We're in an insurance rental after someone hit my wife's car -- never a fun situation to begin with -- but Zach, Sam, and Sophia somehow turned this whole experience into something surprisingly positive. I swear these three must have Jedi training. Patient with every single question, remembered details I forgot I even said, and somehow managed to hunt down an electric vehicle for us -- which is nearly a mythical creature in rental fleets right now. Zach is the calm problem-solver, Sam works like she's secretly running mission control for NASA, and Sophia has the type of customer service energy that makes you forget you're dealing with insurance paperwork in the first place. And huge shout-out to Jen over at the "Exotic Rentals" location on Autopilot Drive. I don't know what her official title is, but I'm pretty sure she's the one actually holding the multiverse together. She helped from behind the scenes like she's done this in another lifetime. Bottom line? This is one of the very rare rental car teams that operates with hustle, humor, and actual humanity. Not just "here's the keys, good luck." More like "don't worry -- we got you." Five stars without hesitation. If every Enterprise ran like this one, the rental industry would be a joy ride.

Habtom (the manager of this location) is fantastic and very friendly! We were supposed to returned…read morethe car to another budget rental location about 11 miles away. After finding out this location was much closer to us, we called and were told that we could return the car here. Habtom also helped us waive the $45 relocation fee. He saved us a lot time and money. Very efficient and friendly service! The temporary kiosk is kind of hard to find as their office is currently under renovation. We recommend to call their number listed on google before going in.

Don't rent from this location or actually any Avis/Budget location. I also had a recent issue with…read morethe Avis at Tampa Airport. They provide reservations that they can't honor when you show up. They try to switch you to other cars, either a lower priced car without lowering your price you reserved, or a more expensive car, and they'll charge you the increase. Worse yet, they may not even have a car available at all and you're stuck with nothing. They don't care either, it's pretty obvious how they treat you. The local office referred me to talk to the company's customer service and they were horrible as well. There are better rental car companies, I've had a much better experience at Enterprise rental car. Avis/Budget company is not customer service oriented. Don't be fooled by their lower price when you shop on Expedia or elsewhere. Bait and switch at it's worse. Who owns this company now? It can't be the same. They are trash.