The worst rental car experience I have ever had…read more We were scheduled to pick up two standard SUVs at 6pm after we arrived from our flight. Our flight was slightly delayed and so we did not end up making it over to the rental car counter until about 7pm. Once we made it to the counter, the lady estimated that it would be a twenty minute wait. We waited about 40 minutes and then went up and spoke to her because we started to talk to the people around us who were saying they had also been waiting over an hour on a car. When we talked to the lady at the desk she told us that someone had to go over to the other location to pick up our cars and that they were on the way. Another twenty minutes go by and we wait. We ask her again and she then says that she is unsure if we will be able to get our size of car that we reserved. She asks if we can accept another car. Unfortunately, even with the standard SUVs, it will be a tight squeeze, so we cannot switch. Also, she told us previously that the car was on the way? So this must have been a lie. In addition to the initial lie she told us that it would be 20 minutes until our car arrived (since everyone around us waited at least an hour and a half). Another 25 minutes go by. By this point, everyone in our group is cursing Enterprise's name and saying we will never rent from them again. We ask to talk to a manager. And magic! Somehow, five minutes later, when we go back to the back, the manager has gotten our cars ready and is waving our keys because he knows that he was about to deal with some very angry customers. I would also like to note that when we went to the back, there was a big tray of sushi and about 5 people sitting around, not working. Very confusing because the manager, when explaining why things took so long, told us that they were low staffed. But it just looks like the staff were too busy eating sushi to do their jobs, and the manager was fine with us waiting an hour and a half while he had plenty of staff sitting around. Avoid this location at all costs.

Hello, I picked up a rental car on Oct 30 from the 626 58…read moreAve SE location and Ike, Ethan and sorry forgot her name but Oct 30 was her first day, the 3 of them were all great. I was just in a car accident that morning and dealing with my insurance company was a nightmare. They made the almost 2 weeks that I had the car the easiest part of the car accident I had to deal with. I would definitely recommend this location. Thank you, Dori

Update on my previous comment: A Representative from…read moreDriving Force reached out to resolve this issue, which was truly unexpected and something I thought was very nice. I was promised a refund for the ticket given the grave miscommunication error on their end. In exchange I promised to update my comment and post on how they fairly amended the situation and their great partnership. WHAT A JOKE. They did not uphold their end at all, even after promising me this would happen. This further enraged me only further reinforced their disrespect of their customers. I am truly in shock they promised me this and then backed out YET AGAIN. Whatever you do, do NOT go here. They treat their customers like garbage. Go anywhere else.

We have T-Mobile worldwide so we were able to call immediately upon getting out of Customs. They…read morealso operate under Fox Rent A Car. Phone receptionist will direct you to 'Rentals' line once, and point you to carport 22 to wait for shuttle and will not pick up again if you call back to ask for status updates. We didn't know the wait would be 30 mins (note that their speed limit is like 30mph, which would've put this in perspective). Would've been ok if we were given an estimate. And it's under Driving Force/nü rentals sign. No Fox signage anywhere. But upon arriving, the shuttle ride was fine (~20 mins ride). At the office, a little bit of a wait (even first in line), not much of a greeting, everyone seemed busy. But that's fine (NYC girl, doesn't bother me). No issues on pick up, except the $500CAD security deposit fee seemed high. But that was refunded upon return, so that was also fine. Our pickup receipt was time stamped at 2:30pm but it also said return would be at 1pm, which kinda robbed us of 1.5 hrs. But whatever in grand scheme of things. The car drove well. No balancing or oil change or engine light issues. Was fuel efficient. Wasn't forced to upgrade. Same dude checked our car back in and was efficient. Fine by me. We made sure to wipe down our car, inside and out, before returning so as not to test the limits of any extra charges, as I've technically never rented from Driving Force before (but plenty from Fox). Overall a good experience. Minor bumps will be overlooked as long as I don't see any miscellaneous charges in the future from them for this rental.

Worst car rental experience EVER! First they're trying to scam on deposits, and refusing to return…read moreit, then demanding 4 different references, that they can call and harass before releasing the vehicle, all for a paid insurance claim!

From the owner: Need a rental car in Strathmore, AB? Enterprise Rent-A-Car is Here For It. Whether your car is in…read morethe shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Fix Auto location today.

I would really like to recommend this business and it's rare that I give out one star reviews, but…read moreunfortunately dealing with this rental car agency has caused more than a few headaches at this point. In November 2024, we had arranged through Carstar to rent with Enterprise Okotoks while our damaged vehicle was being repaired. My husband went to get the rental and had to wait for over an hour due to them not having any cars available except one that needed an oil change. We were told that there would be a vehicle ready, and there were no vehicles ready at the time of pick up. My husband was subsequently late for work due to the mismanagement of time and Enterprise having to do an oil change in order to free up a single vehicle. After our damaged vehicle was unable to be fixed due to a missing part at Carstar, we set up a new repair last week, and was provided with the only rental car left for Okotoks Enterprise, which was a fairly new Mercedes. There was a crack in the windshield that was noted at time of pick up. Not only did the trunk smell like smoke (we do not smoke and wanted a nonsmoking vehicle), it also had crumbs within the seats. It was not properly cleaned before being rented to us. They explained that any damages under two inches during the rental period would be considered normal wear and tear and we would not be responsible for any damages. After hardly using the car during the rental period (I was not going to drive a car that expensive, no thanks!) it was essentially parked in our garage and only used a handful of times for my husband to drive to work. Upon returning the vehicle yesterday, Okotoks Enterprise has reached out claiming that the windshield crack happened during our rental period, along with a tiny little piece of the bumper that appears to be missing. I'm talking the size of three grains of rice. Both "damages" are being blamed on us. Enterprise Okotoks are trying to scare us with a threat of collections if we don't make a claim through our insurance to cover this cost! This is now causing undue stress and I truly encourage everyone who rents there to pull out their phones and take videos or photos of the rental vehicle and look for anything that they might pin on you to repair after the fact, when you had nothing to do with that damage. I am not sure what to do now, other than continue to refuse to put through a claim, as the damages did not occur while we had the car in our possession.

We phoned a month ahead of time to reserve a SUV for the two weeks or more that our Yukon would be…read moregetting repaired for hail damage. Upon arrival the only vehicle available was either a car or mini van. When I said that I specifically reserved one over a month ago and phoned stating a SUV again before coming in , was basically given a shoulder shrug. Then the policy they have on rock chips in windshield is ridiculous; like we have control over rocks hitting the windshield. Anyway, not impressed and won't be using them again! Since my review I phoned and let them know I still was not happy. They made sure to find me a SUV and switch me over. They were fast efficient and professional. Left happy.

Amazing tour company! I called them at the last minute, because a previous tour company (Banff Day…read moreTours - DO NOT USE) bailed on me 48 hours before my tour. They were extremely professional, kind and accommodating. Manny was my private tour guide and he was wonderful. Showed up on time and was kind and super informative about the area. I highly recommend both him and this company. I will use them again!!

My wife and I booked a private tour in lieu of trying to navigate Banff and Lake Louise on our own…read more This turned out to be an outstanding choice. Jobo met us at our hotel at 8 o'clock sharp and from there we spent the entire day seeing the wonders of the nearby mountains. We saw more in one day than I could have managed in three days, all without being rushed at all. It pays to have someone who is intimately familiar with the area as your guide. Although the information on the signage was more than sufficient, Jobo provided additional color regarding each of the stops. Jobo was very friendly, courteous, and it was an absolute pleasure to be in his company. The vehicle was very clean, stocked with ample water, and very well-maintained. I highly recommend ABest Transport and Tour Services Inc, and their "rider driven" philosophy, which Jobo exemplified. The next time that we are on holiday in Calgary, we know who we will contact for a tour.