Bothell Enterprise has the best customer service that we have ever received from a car rental agency. We could not be more pleased with our choice to rent from here. Every single person that we encountered in this office was friendly, professional, and helpful. The manager, Brian, was super friendly and accommodating. Even though we stopped by at the closing time, he gave us time and listened to our story carefully. Brian helped us to pick the best option based on our situation. Their service unquestionably warrants 5 stars. Although there are other enterprise locations closer to our house, we would, without a doubt, rent another vehicle from Bothell Enterprise location. read more

The staff Zoe, Lucas and Clayton are Very helpful. Very Easy registration and pickup drop off.

Well, don't reserve a car with these guys. They will call you half an hour before a scheduled pick up and cancel on you.

My car died and was towed to the shop right next to Enterprise late in the afternoon. Staff was polite, proficient, helpful and I think I got the last available car they had so was grateful to rent it very quickly so I could get home. Check in was quick too. Good experience today and previously. read more

Amazing experience all around! Both the office and the car were clean and smelled great. Fantastic customer service from the whole team. Mirna and Phil went above and beyond to help with the specifics of my rental needs, all while cheerfully dealing with a stream of other customers and calls. I will definitely be renting from them again. read more

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Service turned rude. When complaining to manager, his response was "You can go to corporate but they will just send it back to me." Switched cars on us and then laughed about it. read more

Very friendly and competent customer service folks only situation I ran into was unavailable inventory but for me when they rented the car I reserved they upgraded me for free read more

They were dishonest on their rental agreement and bill. Didn't disclose the full amount of the rental. Also had to return the first car received because it smelled heavily like smoke. Second car had 60k miles on it and operated terribly. Was a rental while wife's car was in the shop. Gave them two options: 1) don't do anything, your choice that's fine. I'll take my business elsewhere, or 2) refund the amount you did not disclose to me in the rental and billed my insurance for. They weren't willing to have any compromise, and told me my wife misunderstood and their 3 years of experience in the rental business made them right, and they didn't care if I contacted corporate and took my business elsewhere. Based on how I was treated, how they tried to take advantage of my wife, and their unwillingness to compromise to resolve the issue, I have sent a complaint to corporate and will be renting from elsewhere on my travels. read more

They changed manager, now if you need pick up you have to call them at 8am to be picked up by 10am !! so if you need to be somewhere early, forget it, you will be very late. I think the 'pick up' service is over!! Mirna was a fantastic manager, she left, now things are not good at all. My previous rating was always 5!! Not renting from Enterprise anymore... read more

I have a State Farm client and Agent- On my claim I selected enterprise bothell- got email confirmation and was told enterprise will call me in 4 business hours 24 hours later when no call was received I called location and they tried to blame and say my reservation was Kirkland. I was like I personally selected bothell and have bothell as confirmation do you want my business, sarah the assistant manager was extremely rude! She said no we have no cars which is why neither Kirkland nor bothell location called u I was like a courtesy call would have gone a long way! Enterprise used to be great! They were proud of being the best in customer service but their attitude and response today shows they have no care of customer satisfaction any more! Very disappointed! read more

Needed a rental when a car for a few weeks after an accident. Ben and Jayden were absolutely wonderful and made my experience amazing . Also I really liked the Toyota I received it was a very nice car. Thank you soo much !! read more

We came from san jose to Washington for a visit for the holiday. We rent a car from this location and we took a car for a drive to our place a day after but as swoon as we put a defense on in immediate time the front window of the cars got a big crack starting from the bottom all the way more than 1/2 way. We were hesitant to drive the car back from Christmas light at the park our family we were thinking it might break and glass might come to our face during the drive back home. That event runner our next day event and missed it because we were not comfortable driving a car with broken windshield. We were trying to call the branch but you guys were closed in Sunday so strewing out over the entire situation and who should we call to come and fix it we have my other son-in-law look up for and find out that Kirkland branch were open so my other son-in-law call the branch and they were open and those process takes about hours and we finally changed the car and he gave us $110 discount for the inconvenience but some times inconvenience will running your entire plan especially when you are from different stat so we decided not to go out and stay home and the new car never being used and all it was a horrible memory of it. When we returned the the car in the day off returning gentleman Ben asked hope everything work out after that bad luck and I asked him if I can express my opinion in regards of the entire situation and that was then Ben gave us the full amount back and that created the environment that wow! Someone actually understood and have an emotional feeling for our family and trip here to Settle. Ben action makes it all different. That small gesture made us all happy and we were never forgotten his kindness and understanding and professionalism. I like to say his actions was above and beyond and he is a keeper! I would like to thanks Ben from all of our families from San Jose to Seattle! read more

Rental car made easy. They picked me up and provided a clean, well running car at a reasonable price. The staff was fast, efficient, friendly and easily accessible. read more

I made an online reservation for a 2 day car rental. I received an email confirming my reservation. The morning I was going to pick up they called and said they did not have any cars, but might in a couple hours. They said they would call back but never did. I took the bus and made a new reservation for a 1 day rental. I decided to try again and made a new Reservation. I got an email confirmation. I even called the day before just to confirm they actually would have one waiting for me. They said, absolutely. The morning of, I showed up and they said, "sorry but we don't have a car available." What? That's the whole point of the reservation. They had another car that needed an oil change and was being serviced. After 1/2 hour wait they made it available to me. Ok. Not the economy car I reserved, but a bigger one. Whatever. Word of advice, done trust the "confirmation" from Enterprise. It's auto generated bs. read more

My family had quite a scare this holiday season when they came to visit us in Bothell, they had pre-booked an SUV with Enterprise months in advance, and one day before pickup they received a call from them saying they might not have a car for them. Apparently there were no cars anywhere in the whole Seattle area, and since some of their contracts don't have a fixed end date, they do not know if any new vehicles will be delivered that day. Mind you, my parents needed a car to get around, and they thought by booking it MONTHS IN ADVANCE that wouldn't be an issue at all! After calling several other car rental places and driving around to other Enterprise locations, we received a call from the original location we had booked saying they found us a car. Really not the way my parents wanted to start their "relaxing" vacation. Will definitely book rental cars elsewhere in the future. read more

In October I was in an accident caused by another driver and my insurance provided a rental car through enterprise. I was flustered when I went into the office but was immediately greeted by 2 kind employees - one of them being Jhayden. He was kind and was able to provide me with a car I was thinking about purchasing. He went out of his way to make the entire interaction easy and seamless. Went at the end of the day and he didn't rush me with any questions I had. Will use this enterprise in the future again. read more

I use Enterprise for all my rentals, and my first experience with this particular location was great, thanks specifically to their employee Annie P. While she was getting ready to prep my desired car choice, we found out that the previous driver had mentioned the check engine light briefly coming on but it had gone back out. It wasn't even a question for Annie of if I still wanted to use it, she just wasn't willing to let me take the risk. As it was the last one they had in the class I reserved, she walked onto the lot with me and basically let me choose which one of an upgrade choice I wanted, free of charge. She was incredibly friendly and professional the entire time, and whenever I need to rent locally again I'll be sure to use this particular location. read more

I rented a Chevy with the Enterprise Rent-A-Car. Staff are very friendly and helpful even it was a busy day. The car was very clean and it ran smoothly for my road trip. I would particularly like to thank the branch manager Chang for his service. He asked for my needs and concerns during the rental process. He certainly made sure I have a great experience with the company. Thank you! :) read more

Horrible service. Nick Told me this morning they were on a callback basis but promised me a car by 3. I called at 2 to ask how soon I should anticipate being over there. They tried telling me they never told me a car was ready... I guess I'll call around. I'd definitely avoid this location, they obviously don't know their own schedule. read more

Spoke to the area manager Chang, had the worst experience with an online reservation. They did not have a minivan and wanted me to book from a nearby location that was double the cost. The area manager is the same in both locations. Pretty poor experience. read more

The worst customer service I have ever experienced in a car rental, the only thing good was that it motivated us to look elsewhere , good thing because We found a luxury car fully loaded for half the price and no hidden fees. Corporate greed has shown its ugly face in our little town of Bothell, Its sad the employees dont see it. Dont be a sucker and rent there because its convenient, use the extra money to go skydiving like we did!!!! read more

Sadly, I can't give Bothell Enterprise a negative star review. I posted a negative review earlier commenting on high prices and lack of customer service. I was really hopeful with I received an e-mail from the corporate customer service department that said they were sorry I was unhappy and the general manager of the Bothell site would contact me. That was over a week ago - no word. So Enterprise nationally might not be bad but Bothell's location is certainly providing poor customer service and damanging the Enterprises reputation. Thanks National - never again, Bothell read more

- The at fault party who hit my car last month uses Geico for auto coverage. Geico referred me to Enterprise to get a rental vehicle while my car took a week and a half to get fixed. Geico created the reference number for Enterprise and then transferred the call. I told the Enterprise agent on the phone that this was being billed through Geico, and provided her with the reference number. She told me yes of course, and proceeded to set up the appointment to pick up the rental. When I arrived to get the rental the following week, Enterprise didn't even have Geico's insurance information on file...and I would not have known this had I not asked. I had to spend more time once again calling Geico to cover the rental, so that Enterprise wouldn't surprise me with extra charges to my card. - That same agent from Enterprise who scheduled my appointment promised I would get a sedan to match the fuel economy of my Camry. There was no sedan to be found when I arrived for pick up. I was stuck with an SUV, spending over 90 bucks in gas compared to the 40 that I would have otherwise spent in my vehicle. All of the employees were pretty friendly....but there is a lot of communication lacking throughout the company, which results in the customer receiving the short end of the stick. read more

I needed a rental car after a car accident and my insurance covers me to get an SUV. I was calling around different Enterprise locations in my area to see which location had an SUV available for me to come rent. I was not having much luck until I called this Bothell location. They did not have any SUV's on the lot but if I could wait an hour they had a premium SUV in transit from another location. I told the guy helping me that I do not think my insurance will cover a premium SUV, and he told me that because he had not other SUV's to offer me, he will lower the price of this one so it will be covered. I reserved the car and was ready to go pick it up. When I got to the location, they opened the door for me and greeted me with a smile. By the time I finished filling out the paper work the 2015 Tahoe was ready for me, washed and filled with gas. We walked outside, did a walkthrough of the car and Joe showed me some of the options the car has. I was in and out of there quickly. Great customer service, a location I will come back to in the future. read more

Enterprise Rent-A-Car - 2015 Tahoe rental. - Car Rental Near Me - Bothell, Washington

After mentioning several times that I don't want basic protection on my car, the charges for it were still "sneaked in" to my contract. Should have double checked, yes, but was in a hurry. Wouldn't ever rent from here again. read more

Unacceptable customer service continued... From: Richardson Darling, Tasha Sent: Wednesday, August 03, 2016 8:29 AM Subject: RE: Invoice From Enterprise Rent-A-Car To Whom it May Concern: I find it fascinating that after emailing multiple times, requesting a leader from your organization to contact me with absolutely no response, that I still received a claim notice in the mail from Enterprise. Given the fact that you took it upon yourself to make the decision for me to pay your deductible, I decided to contact the claims department directly. Fortunately, the person I spoke to was actually interested in my feedback and seemed sincerely concerned that the level of customer service received at the branch in Bothell was as awful as it was for me through this situation. The good news for me is that given her concern, the case has been closed and the charge for the deductible should be refunded (please see attached). I would appreciate it if you could fax me an adjusted invoice showing that the charge for the deductible was credited back to me so that I can have an accurate record of the charges. I thought it might be easier for you to see the actual request in my email if I highlighted it this time since you must have just missed the repeated requests below. I can't tell you how disappointed I am in the Bothell branch and the customer service I've received. From a convenience standpoint, your branch was perfect for me and I've used it for numerous rentals in the past as I travel for work. It will be a long time until I come back to the branch, when I'm sure that the staff has completely turned over again and that hopefully those that are hired at that time are interested in the customer service levels that Enterprise as a whole is known for. It's not often that I recommend to the organization I work for to discontinue using a Company for use but in this case, I believe it's necessary. I, as well, work in the service industry and can't turn my back on sharing the experience that I've had with Enterprise. I believe we should pay for services from organizations that have similar values. Disappointing. Respectfully, Tasha Richardson Darling _____________________________________________ From: Richardson Darling, Tasha Sent: Wednesday, July 20, 2016 10:01 AM To: 'SEANNARADMIN EHI.COM' Subject: RE: Invoice From Enterprise Rent-A-Car To Whom it May Concern: Request #3 - Please send me the name and phone number of the Bothell Enterprise location Manager. Respectfully, Tasha Richardson Darling _____________________________________________ From: Richardson Darling, Tasha Sent: Tuesday, July 19, 2016 2:39 PM To: 'SEANNARADMIN EHI.COM' Subject: RE: Invoice From Enterprise Rent-A-Car To Whom it May Concern: Please send me the name and phone number of the manager of the Bothell location. I am disputing the charges on my credit card account once they are posted given that I did not approve any charges outside of the rental charge which was $188.00. Because there are 2 charges on my account, 1 for $147.44 and the other for $288.00, I will be disputing them both as the charge for "damage" of $200.00 is not a separate charge. Per the email below, I requested the name and phone number of the manager yesterday and have not received follow up. I did, however; receive the faxed copy of the agreement at 5:59pm on 7.18.16 after requesting it just after 10:00am the same day. Respectfully, Tasha Richardson Darling _____________________________________________ From: Richardson Darling, Tasha Sent: Monday, July 18, 2016 3:33 PM To: 'SEANNARADMIN EHI.COM' Subject: RE: Invoice From Enterprise Rent-A-Car To Whom it May Concern: Please fax the rental agreement to the fax number highlighted below. I've now requested the documentation twice and you have failed to send/fax it to my attention. The first request was in the original phone call you made to me this morning and the second request is below in the email sent. Being that I did not give permission for you to charge my credit card for any amount above the rental charge and you chose to run through a charge regardless, I would also like the name and phone number of the manager of the location in Bothell. I would expect that the requests made are simple enough to comply with in a timely manner. Respectfully, Tasha Richardson Darling read more

I had booked an economy car rental at this location. Our plan was to go on a 2 day trip to Vancouver. We arrived at promptly 9:30 am which was our reservation time. After the front agent checked my reservation, he said that they have run out of cars to rent out. Ran out of cars?!? What's the point of making a reservation?? Then the agent spent around 10 mins looking at other options and said that they can offer me a giant SUV. I am not a fan of SUVs as they are hard to park in Urban areas and get 20MPG. So, I told them that I would really prefer a car. The agent then made a few calls and said that there is one available but they'll have to drive me to some auto repair place to get the car. We drove for around 10 mins and finally pulled over at the shadiest looking auto repair shop. The agent then walked inside and we waited outside in the chilly rainy weather for another 10 mins. Finally, the agent came around with a Chevy Impala. The car looked banged up and really dirty outside. When we got inside, the car was the dirtiest rental that I have ever rented. There were nasty stains and spills everywhere and the mats were covered in dirt. The car was also a very high mileage for a rental at over 35K. The agent that rented us the car said he would waive the additional driver fee because of so much hassle. However, when I returned the car 2 days later, they not only didn't waive the fee but seemed to have no recollection of this. They did end up removing the fee which I appreciated. I don't know if this is how all the Enterprise rental car locations are but I am afraid to try them again based on my first time experience at this location. read more

I have to share my experience. My truck had to go to the shop for repair and this Enterprise was the insurance selected rental. The repair shop called Enterprise to let them know I was ready to be picked up. The sales agent arrived 45 minutes after the call (even thought the location was 3 miles away). The receptionist had to re-call to make sure they were coming. Then I received a dirty car, seriously I wish I took a picture. It was embarrassing. Finally the car they gave me had expired plates from July 2016 and i rented on December 28 2016 (so they were 6 months expired). I was pretty surprised about this. I had to use this location but would never do so by choice. read more

Enterprise Rent-A-Car - Car Rental Near Me - Bothell, Washington

Every time we reserve a 4x4 truck from this location, the day of pickup they don't have it available. This is wrong because we have certain projects needing to be done around our house & day of Enterprise in Bothell tells us it's not available. There customer service is also not the best because they tell us the day of to call around other Enterprises to see if they have the size we had bought. Which is wrong because it's their mistake for giving false information online and then they expect us to day of call around and find the truck. Well this last time they were refusing to help and call for us. After explaining how we're running late for our project, then they called around and only found a small truck. We reserved & paid for the 4x4 big truck. They had us drive all the way to Seattle to pick up the small truck, 4x2. This just wasted more of our time and we had to take additional rounds to complete our project which took us an extra couple hours. Very disappointed in the Bothell location. read more

The Bothell Enterprise is not forthcoming in the price of returning a vehicle with a full tank of gas. I was not told they charge you $3.88 a gallon. They also gave me false information of adding an additional day. I will not use this location again or Enterprise. They need to train their employees better. read more

Be aware! The car you reserved may not be there when you come in. I reserved a full-size car & a pick-up time for 9:30am. I called that morning to push back the pick-up to 10am...they said, "no problem just give us a 30min heads-up". Well instead I saved them the trouble and got dropped off at their location by 11:45am. I was surprised to learn that the car I reserved was given to someone else. I didn't receive a phone call letting me know that this car was gone. Instead I was rolling in a mini-van. Would appreciate more proactive service. I don't know if I'll book future rentals from this office. read more

My experience with these guys were nothing but short of spectacular. If I need to rent a car they will always be my only choice. First impressions are everything and even when I needed them again the service was great. I read some of he reviews that were negative on here and can only say I never experienced any of the issues. I had spectacular service from start to finish. read more

I have used this branch ever since I moved here in January and everybody there is fantastic. They pick me up about 10 minutes away from my house and have never been late. Both drivers have given me great tips about getting around the area and traffic laws as I am a recent transplant to the area. I've never spent more than 5 minutes in the office, even if they don't have the exact car, they always hook me up with something cool. Damage waiver went up to $20 a day for even economy cars (ouch!) but obviously they don't set the prices. They're the best deal in town, most professional and punctual. I'm a little to young to be a "sir" but it's nice to hear anyways! read more

This place has great service here. Chang was a great help when I needed a rental car. He was a real professional and made sure you were happy before leaving. read more

My car was hit in a hit and run while it was parked outside of my house. This alone caused an incredible amount of stress, but on top of it, my father was in the hospital at the time, so there was a lot going on and my car being hit was the last thing I wanted to deal with. I got the car rental setup through my insurance and went into this Bothell location to pick it up the next morning. I worked with Ryan, and everything was great. He was very courteous and helpful, and made things very easy. It was a very quick transaction. After my car was repaired, I called and I was told I could leave the rental car at my repair shop where the Lynnwood office would pick up the rental car right from the repair shop. It was great, super easy, and convenient. Thank you for your help! read more

I have used this location many times but this is my first review. They have always been very helpful and responsive. They even swapped out my car when I needed it so I could feel more comfortable. I would use them again without hesitation. Thank you for your great service. read more

Great customer service. Acting quickly to get me the vehicle I need from another branch office. Thank you and keep up the good work,

I'm driving a rental this week because my vehicle is in the shop and I couldn't have had a better experience. Elijah picked me up from Gerber Collision and drove me back to Enterprise. He took care of my reservation right away and gave me a choice of vehicles. Really nice guy! From the time we arrived to the time I drove off the property it was probably about 10-15 min. So quick! No trouble at all. Will recommend Enterprise Bothell to friends and family. Thanks! read more

I just needed a car to travel a weekend. I called ahead and had a car placed on hold. When I went in they didn't have the car I needed. But did a free upgrade. The guy helping me was nice even with the phones ringing off the hook. The other guy there seemed rude and didn't help the other guy at all. The car I had did have some problems. When I returned it the lady that helped me was amazing. She as well multitasked well. I will go through them again. Hopefully next time they have the car I requested. Overall score. Good. read more

The car insurance company arranged a rental with Enterprise while my car was being repaired after an accident. I did not like the car I was provided, so Gem did a great job at arranging a replacement car that suited my needs much better. I highly recommend this office. read more