This place gets five stars for one reason--the customer service is far-and-away the best I've ever experienced with a rental company.
I hit a deer a few weeks back, and struggled to find a Toyota the week before Thanksgiving. I ended up going with Hertz at the airport location because the website had allowed me to reserve a Corolla. Well, when I got there, they'd actually reserved me a Nissan (which they DID change to a Toyota when I asked). In the end, they weren't bad... but they weren't that great either.
However, the second week in, I decided to try Enterprise just to compare. With it being the Monday after Thanksgiving, I knew my vehicle choices wouldn't be that great. Still, I reserved an economy-grade vehicle and hoped for the best.
The Beaver Dam Enterprise is located in a dealership. I got there first thing Monday morning to pick up, and Jo'Van, at the desk, was just lovely. Apparently, I wasn't the only one who'd hit a deer the week before, and with the holiday rentals as well, there weren't any economy-level cars to have. So he gave me an Elantra (which I REALLY liked--especially the first two days when I got to sample the Sirius). Jo'Van was courteous and conversational, and explained everything to me. He even went so far as to suggest I check out purchasing a newer car (which I didn't end up needing) from Enterprise's fleet, and gave me the info I needed to do so.
I used the key drop to return the car the following Sunday night, and Enterprise called me the next day to tell me everything looked great and that I was all set. They went over the fees one more time (which matched the original estimate), and that was that.
I felt really taken care of here, and if I ever need to rent again, this is the first place I'll come.
OH! And one more thing: if you just need the car for your work week, double check the prices on keeping it through the weekend. It actually comes out cheaper to rent it for 7 days vs. 5. Weird, right? Weekly vs. daily rates... read more