I rented a car for 1 day, Feb 25-26, 2021. During the reservation process, I spoke with Rich, the manager, on the phone and explained how I currently do not have a vehicle so I would have to rent a bicycle to ride 2 miles to and from the enterprise location. I had to speak with 2 different employees to confirm that I was able to leave my bicycle inside the enterprise building during my rental, and after 10 minutes of back and forth on the phone they finally agreed. This seemed fishy to me, because I remembered seeing an enterprise advertisement explaining how they can send someone to pick me up/drop me off before & after the rental. Nonetheless, I still rented a bicycle in order to rent the vehicle - my father just got out of a major surgery I and had to visit him. When I returned the vehicle, I recorded the entire altercation on my cell phone, because I suspected the manager was just lazy and didn't want to drive me. I asked the manager, Rich, if they offered this service, to which he replied that the enterprise corporation does, however he personally did not want to do it due to the global pandemic, and proceeded to accuse me of spreading the covid disease. That is extremely disrespectful, especially considering I was wearing a mask, following all covid precautions, and have been taking Uber rides locally without issue for the past 2 months. He stated that he would only drive someone if they did not have the means to get there and it was only a last resort if I couldn't make the bike ride. Mind you I have this entire thing recorded on my cell phone. On top of this, I had to fill the gas tank up only 3/4 of the way to reach the same exact level that it started at. This took 3 transactions at the gas station in an effort not to exceed the 3/4 tank, and I still ended up putting an extra $5 in there that could not be refunded. I was told my $300 deposit would be refunded, but I have not received anything, and the link to the "Support Center" in the receipt email is broken. This branch is detrimental to the small community here in Akron, go the Hertz down the street instead. read more