Very thorough! Quick in and out. Our doctor asked lots of questions. Saw both of my kids at the…read moresame time and didn't just send us home with thoughts and prayers. Gave us the meds we needed.

I came to Norwood Urgent Care on jan 2025. I had very fast heart bit (170), chest pain and was…read moreconcerned about heart attack. I was taken fast, EKG and chest x-ray were taken. PA came and told me that I don't have hear problem and I was dismissed. Very next day I was hospitalized with A-fib and tachycardia. I am very dissapointed that I was dismissed so easily with heart problem. The PA should have being more concerned because even though my EKG was normal, but the heart rate was very fast. He should have being more careful and, perhaps, recommend me to go to the ER at least. Please, be careful with those urgent cares. They can only diagnose a very simple diagnoses.

I had great experience. Staffs were very friendly. My son had flue and went there, we did not had…read moreto wait too long and love how they handle. Facility was clean.. love it

They were very quick with checking in and very responsive. They listened what I was going to say…read morethrough which is very hard these time.

Today was my first visit to Neponset Valley Oral and Maxillofacial Surgery Associates in Walpole…read more My visit was for a consultation with Dr. Lawrence Herman. What an excellent experience it was! They get five stars from me, if there were a sixth star - this office deserves it! As a senior, who has had many different visits to medical offices for various procedures, experience has taught me to distinguish the difference between fair, good and great service. This is really among the great ones. Although the care that I receive in future visits will require more involved work, todays' visit has left me with little doubt that this is a well run operation at every level, and my confidence for a satisfactory outcome, given my specific circumstances, is certain. Dr. Herman and the office staff are very professional and a pleasure to deal with.

The doctors at NVOS are excellent dentists that provide patients with compassionate care. The staff…read moreis kind and helpful during the appointment. They make you feel comfortable and reduce the anxiety that comes from oral surgery by their calm and patient approach. Speaking as a person with alot of dentist anxiety I would never go anywhere else!

Patient Feedback: I…read moresaw this ENT for a minor ear issue. While I don't expect every doctor to have perfect bedside manner, my experience during this visit left me uncomfortable. The doctor asked about my profession, but before I could answer, he interrupted and guessed that I was an administrative assistant. While I've held that role before and respect it deeply, the assumption -- and the way it was delivered -- came across as dismissive and unprofessional. He also explained post-care instructions in a tone that felt overly condescending, including how to avoid getting water in my ear as if I'd never taken a shower before. I came for medical care, not to be talked down to. Additionally, the office staff didn't inform me that the doctor was running 30 minutes behind. A simple heads-up would have gone a long way toward showing respect for patients' time. I recognize that other reviews speak highly of this physician, so perhaps I caught him on an off day. Still, the interaction felt unnecessarily patronizing and left a poor impression. I will not be back. It's also worth mentioning that the office requires a credit card to be kept on file "just in case of charges." In all my years of visiting various doctors, I've never encountered that policy before, and it felt out of step with standard practice.

Dr Kieff seems like a pretty good ENT. The audiologist is very nice and (as far as I could tell)…read morevery competent & thorough. The admin staff, however... For some reason they use both MGB Patient Gateway and AthenaHealth, and it appears that they don't have either one set up properly. As a result, they besiege patients with reminders, confirmations, and early check-ins. Seven calls in less than a week. Text after text. (After STOP after STOP.) Emails upon emails. I called to make an appointment. No sooner had I hung up than the phone rang with their number. Thinking they were calling back to let me know there was a problem or something, I rather foolishly answered. Nope. Automated reminder about the appointment I had literally just made. Productive! And their response? Breathtaking lack of empathy, self-awareness, and responsibility. It's not their fault. Nothing's their fault. Never. Why are you even talking to us about this? Can't you see we're not interested? Twice as frustrating as all the calls and messages combined. "The computer did that, not me." Um, actually, only half the calls were from the computer. The rest were from two of them sitting five feet apart who didn't coordinate. Can't blame the computer for that! "We don't control that." Really? Who do they think controls it? Because we're old enough to see a lot of doctors pretty often in this house, and they're the only ones with this problem. And, as has been elsewhere observed, they have a bizarre obsession with having a credit card on file so they can bill the patient for whatever, whenever. On my first visit, I pulled out my Apple Card (which does not have any visible card information) and they just about lost their minds. They nearly refused to keep the appointment because they couldn't make a copy of it in case they needed to charge me later. (Spoiler alert: they didn't.) They had to get Dr Kieff to make a special exception to their policy. And, as with the notification problem, this appears to be entirely because they don't know and don't care how the technology the practice depends on actually works. While I was in the waiting room, the person ahead of me checking out was complaining about the exact same thing. And they got the exact same dismissive response I eventually got, along with some very unnecessary sarcasm. When my turn came, the minute I told them I was frustrated by this, they sternly told me to leave. (Which I did, never to return.) I think they knew I was going to ask to speak to the Doctor about it since they clearly didn't care. They're also the ones that answer the phones and open the mail. My guess is that while they surely generate a lot of these types of complaints, they're also able to keep those complaints from ever making it to the doctor. So I suspect Dr. Kieff, who, again, seems like a pretty decent ENT, is not aware of much of this. Which is a shame.

I really can't say much because the amount of reviews and the amount of negative reviews speak for…read morethemselves. Sometimes we don't have a choice so its better to get care than to be going into a hospital because you don't like the facility

I've been going to this office for over 20 years. Every single person there is kind, respectful,…read morepatient and understanding. I can and do recommend 100%. Stephanie Gill is my absolute favorite. She is the best.

The doctor is fine, but the support staff is terrible. I have been trying to get my prescription…read morerefilled for over a week. Their message says if you leave your info, they will get it done in 24 hours. That is a lie! Walgreens has faxed them twice, I have called 5 times now and still nothing. Previously, I had to drive over there and demand action in person. This is a huge waste of my time for something that should be a no brainer. I have been on the same medication for years and had an annual visit less than 6 months ago.

Great doctors and overall friendly and helpful staff. I have been coming here for many years. Most…read moreof these other reviews must be people who had an isolated bad experience, as people do at any hospital or medical office. I've had to see Dr. Martens, Dr. Fiore, and also saw Dr. Kirshenbaum when I was in the ER. I was sent to these doctors at the recommendation of my PCP, who I trust. They have all been kind, thoughtful, and helped me when I was ill. The wait on the phones used to be pretty long, but seems better recently. Looks like a lot of other reviews are about phone issues, so maybe that's not as big of a problem now. I get all my care from Beth Israel doctors in Boston or at Milton and have been happy with my care at both places.

Rapid, friendly, Excellent care You can not do any better. Five Stars ***************​read more

Doctor McGough and her assistant were very professional. They explained all procedures in detail,…read moreanswered all my questions completely and gave me instructions for at home. The root canal is partially done but thus far it went very well. After one day, I do not have much pain. The receptionist was also very good to deal with. I would highly recommend Endodontic Care.