If I could zero stars I would. I had numerous appointments and CT scans and bloodwork done before Dr. Bell told me I had nasal polyps. A few weeks of 2 rounds of antibiotics resulted in another $53 follow up appointment where he told me I was totally clear. Only to call back and say he looked at the wrong patient's chart and misguided me. So I tried to schedule another appointment and the inside office people treated me like a new patient and tried to have me do another CT scan. No one knew who I was and I was not a priority as a patient. Finally scheduled surgery. Jessica from the office called and told me the only option for payment was to pay up front out of pocket. I asked about payment options because I have never known a medical bill to be collected up front 100%, she told me that was the only option. So I called a week later to cancel my surgery because it just didn't feel right. Cheryl (surgical coordinator) was incredibly unprofessional and rude in handling my request to cancel. I told her about the request to pay up front and how I was uncomfortable with that. She put me on hold, came back and said she spoke with Jessica and Jessica told her she offered me payment plans that I declined. 100% not true. When I told Cheryl that was not true her verbatim response was, "Well Jessica doesn't lie so you must have misunderstood." I have never felt like less of a medical patient and uncomfortable with a medical provider. Cheryl literally called me a liar because there's no way what Jessica said could be untrue. Completely disrespectful of them and they made zero effort to make me feel better about any part of the process. Shame on you Jessica and Cheryl. You should be embarrassed. You don't deal with customers, you deal with patients. And you will deal with fewer and fewer if you continue to treat them like that. read more
