Dr, loyo Martinez at the otolaryngology department is wonderful. She is doing innovative work…read morethat I never dreamed possible. Dr Loyo is working to correct Bells Palsy that developed 42 years earlier. Dr Loyo and her team have been responsive, supportive, and professional every step of the way. My procedure has included multiple surgeries with plenty of scares, many which are nearly invisible. Although it is not an easy procedure, I feel well cared for and trust her decisions and expertise. My healing has been difficult, but I have never felt alone in the process. Additionally, I have been happily surprised by the responsiveness of the team. Messages are quickly returned and Dr Loyo has been very responsive to concerns and needs.

As a former hospital and clinic administrator who was a patient at this clinic for treatment of a…read moreshoulder injury, I was frankly dismayed at just how badly the front office staff treats patients. They are consistently rude both on the phone and in person, consistently fail to deliver messages to the medical staff, and never return phone calls. After several frustrating months of dealing with them, I had little choice but to switch my care to a surgeon at Hope Orthopedics in Salem, where the staff is both helpful and supportive.

Stay away if you don't want a call from a collection agency. I only saw this doctor once. He…read morereferred me to someone else. I gave them hard copies of EVERYTHING I did with the previous ENT. They had ALL my information. The visit was back in March. I just got off the phone with a collection agency. There are places that do this. Apparently, their accounting department doesn't have it together enough to send a letter, email, or call when you owe a bill. You just get surprised by a collection agency. It's just completely inexcusable, and that's an understatement. I realize this day and age absolutely everything is done by a computer and programs. Well, they can blame the program, but it should be their responsibility to contact someone before just submitting a bill to a collection agency. It's not, though. You just have to trust the entity to do will give some kind of notice. Well, don't trust this place. You can't pay your bill on your way out, and you can't get notification when they get around to determining what is owed. Such a clever system. I wish there were some way to hold entities like this accountable for their carelessness and lack of professionalism far beyond a bad review. Sadly, this all I can do while trying to provide fair warning to others. This doctor Barlow was nice and is quite possibly a great ENT. However, he wasn't worth getting a call from a collection agency, that is for sure. If you don't want to hear from one, definitely don't use this place. I received no letter, email or call. I can't even believe it.

Getting hearing aids is a very life changing experience. (It reminds me of the first time I wore…read moreglasses.) Dr. Barlow and Dr. Green made that experience even better. I originally found Dr. Barlow after I had some allergy issues and had a negative experience elsewhere. What a night and day difference. He was very attentive and did a great job helping me. Then I met Dr Green and she helped me so much with my hearing loss, and continued that great service as I had them adjusted over the next couple of visits. I can't imagine going anywhere else. They have convenient underground parking and an exceptional staff. One of the best/most successful medical experiences I have ever had. Count me as a customer for life.

Good lord if only I could give them zero stars. These have been the most unhelpful people on planet…read moreearth. I have called to schedule no less than four times. I had to call my referrals department three or four times as well to get them to resend the referral. And instead of calling me to let me know exactly what I needed to get scheduled, I had to call and find out. These people are awful. On top of all the hassle, the front desk lady was exceptionally rude and had the nastiest attitude which I gave right back. If their scheduling team is any measure of their actual healthcare team it might be dangerous for me to actually make an appointment.

First let me say that I waited 1.5 hours to see Dr Donovan. There were no apologies for being late…read moreand no reasons for it.Then he walked in and said "what can I do for you today". Clearly he hadn't read the notes that were sent to him by my referring primary care doctor and clearly he hadn't read the questions and answers notes taken by his assistant. He was abrupt and has no bedside manner. I was referred to him because a recent brain scan indicated a possible fungal infection in my right ethmoid and my tongue was numb and I have no taste. He didn't address my tongue issues even though his office knew about it. Now I have to find another ENT specialist to address my issues. I will never return to his office again and certainly won't recommend Willamette ENT in Salem Oregon.

Been treated at Frontier Dermatology in Salem for 3 years for recurring skin cancers. The past 2…read moreyears I have been treated solely by Dr Cassidy Johnston who in my opinion is the best of the all the dermatologists I've seen over the years. She also did a MOHS surgery on my face with good results. Dr Johnston is professional,thorough, on time with her appts all while being pleasant and caring.

Why am I not surprised?…read more First up, a bit of review. A few months ago I called to make an appointment at the Woodburn, OR, facility. In doing so, I was very precise in my communication. I said I only wanted to be seen by a licensed dermatologist, not a physician's assistant (PA). I was assured that would be the case. However, after making the drive from Silverton, OR, and then entering the office immediately I noted the sole provider was a PA. I was not at all happy with that circumstance and politely made that known to the front desk receptionist. I then asked to make an appointment at the Salem, OR location, that time with an M.D. Although the Salem facility, I only later discovered, is staffed also by lots of in residence training D.O.'s . The aforesaid Woodburn receptionist, after some time obviously looking at booking schedules in Salem, said I could see on May 18, 2026, a one particular "doctor." I said OK. Too, based upon some earlier health care related experiences, I stated that when the May appointment date approached, I did not want to receive the usual bunch of texted repetitive appointment reminders. The receptionist's response was twofold. One, an affirmation I'd been removed from that text notification list. Two, that consequently thereafter I would be limited to receive one phone call?voice mail reminder. I replied that both actions were OK with me. I then sent emails of complaint, e.g., from within the Frontier Dermatology website. A while later a female representing Frontier Dermatology left me a voice mail apology for the Woodburn experience., I've retained it, but presently am not inclined to waste more of my time listening to it again. Friday, May 15, mid-afternoon. Still never having received the prior promised phone call/voice mail reminder, and understandably not keen on a repeat of the April 2026 experience, I phoned Frontier Dermatology. When I said I'd never received the prior promised phone/voice mail appointment reminder, in part affirming the prior one made had not been rescheduled as is knownto happen.The reps forthcoming response was: "We'd sent you a text. Did you receive it?" In turn, I replied: (1) Before I arranged to skip texts; (2) Regardless, I'd never received one; (3) Nor the April promised phone call?voice mail. Given how thoroughly disgusted by I am by Frontier Dermatology's manifest repeat scheduling-related ineptitude, by voice on that P.M. phone call officially I cancelled the May 18, 2026, 9:20 A M.prior made appointment. I was, subsequent to the aforementioned April 2026 endeavor at the Woodburn location, nonetheless despite my prior declaration last April in Woodburn, scheduled to be seen by a D.O. in residence training!

Waited an hour and finally saw audiologist, didn't see the doctor, but had to go to another…read moreappointment, so got another appointment for another day. Waited another hour and a half. Very unorganized, but I do realize help is hard to find these days.

I was referred her by my PCP. It took me 2 months to get an…read moreappointment. Everyone was very polite and professional and the office was clean and tidy and I was called back for my appointment with 10 min of my schedule appointment time which is acceptable. My issue is that when you are referred to a specialist you expect that specialist to have some specialist information. My ENT just shrugged and offered really no help. Said he had no idea why I was having vertigo and just referred me onto another specialist... I got nothing from this apt but a co-pay. I was quite disappointed being I waited 2 months for some answers and I got a a pamphlet and told to see another specialist.

We saw dr. Christy buckman. Wouldnt even give her one star if I could. Her customer service was…read morehorrendous with my two-year-old daughter and myself. She openly made fun of her called her special and said that she was not normal for being scared of the doctor. It was like sitting in a room for 20 minutes having someone make fun of your child. We left crying because it was that bad. . She was so rough with her and was trying so hard to get it over with she made my daughter almost puke from crying and hide under the chair . She repeatedly told my daughter and us that "she needs to grow up". She literally just turned two. The nurse also made annoyed faces at my daughter when she was crying and didn't want to check her ears but the doctors made her.

A family member had to go here for a procedure. The medical team/staff were extremely kind,…read moreknowledgable, and broke everything down so I could understand. The doctors made sure if there was any issues after to contact them so they can triage the situation. I am very thankful to have been lucky enough dealing with medical staff who actually care. Attentiveness, punctuality, support, and no bullshit is something you should expect if you go here.

With the across the state challenges is staffing everywhere it can take a long time to get through…read moreto customer service help. Today I was blessed to be connected to Wendy who answers calls & does everything within her power to get patients needs met & as fast as possible. Wendy is the kindest person who brilliantly took action to help me. You can definately tell that Wendy loves her job. My call to OHSU today started with concern for my issue & ended joyfully laughing with Wendy knowing that my needs will reach the right person ASAP. Wendy is the BEST! Thank you Champ! For several years I have had absolutely wonderful care with Dr Sara Cichowski and team. They provide type of care & procedures I needed that were not available in my community 150 miles away. Our family love our manty caregivers at OHSU!

Brilliant, on-top-of-his- game specialist. Great listener and communicator. Down to earth. He had…read morea good referral for me ( and a good reason for it) for the further care I needed... but he's also a surgeon whom I wouldn't hesitate in the least to have attend to me if needed. Fortunately I don't need surgery to address my condition. Decent office/ nice reception in the old Montgomery Wards building with parking right in front of his first floor office. Good ADA accessible parking and office interior ( ramps/doors/etc) .

I came to Dr Hodgson after being diagnosed by another ENT with Sudden Sensorineural Hearing Loss…read more From what I understand, he is one of just a few specialists in Otology and Neurotology in the Portland area (meaning he is an ENT who specializes in hearing and balance-related issues). From my first experiences with his office (on the phone with Naomi at the front desk), it was clear that the culture at his practice is to go above and beyond for their patients. I was in a bit of an anxiety-fueled state by the time of my first appointment, and had prepared a long list of questions. Over many minutes, Dr Hodgson patiently and thoughtfully answered each question, providing his reasoning each step of the way. He even went so far as to walk me through the many layers of my MRI images (which his medical assistant Daria had miraculously obtained electronically from a provider across town just minutes before). In discussing treatment options, he readily cited research and his personal experiences treating other patients with my condition, all the while relating this information back to the questions and concerns I'd already expressed. It was exactly what I needed to hear, and how I needed to hear it. On follow-up visits, I've been further impressed by his retention of small details from our earlier discussions (especially considering the large number of patients he treats). I've read that being a good doctor requires not just an understanding of science, but also the interpersonal skills to apply it. In my experience, Dr Hodgson is an exceptional practitioner of both. I'm grateful to him and his staff (can't forget Audiologist Michelle!) for their engagement, their professionalism and their compassion.