I've been a long-time customer of FirstBank, which made my experience today especially…read moredisappointing. I came in simply asking for Lunar New Year envelopes and crisp new one-dollar bills. Instead of being met with courtesy or helpfulness, the teller was rude, dismissive, and gave me noticeable attitude. There was no empathy or willingness to assist--just an unpleasant interaction that left me feeling unwelcome. As a loyal customer, I expect basic professionalism and respect. Unfortunately, this visit fell far short of that standard. I hope management addresses customer service at this branch so others don't have a similar experience.

The atm here is operational about half the time and it's been this ways for years. I've mentioned…read moreit before to First bank and it never changes. There's always a sign on it or the computer screen says unavailable Conveniently it's always when they're closed.

If I could rate this establishment lower than 1-star, I would. The customer service received at…read morethis facility was completely uncalled for and targeted - the manager of this branch - Brooke Saxton, treated me and my daughter. We experienced the worst I have ever seen another human being treat someone - especially in this type of environment. My personal, business, and my child's banking was through this establishment - and we now go our of our way to NEVER go to this branch out of fear of seeing this awful human again. As a manager she is the example for the team she runs, and a representative of the bank - you should be embarrassed of how this person is running this branch, and audit how she is truly treating people. DO NOT BANK HERE

Horrible service from the small business team at this location, I'll continue going to the areas…read morearound here. Went in to set up a new bank account at this location for my other LLC and you would swear this location was empty. The employees all hang out inside one room, don't greet you, and don't care for your business. Figured I'd support the bank closest to my home in Stonegate but I'd rather take the drive and do not recommend going here. All the other BOFAs have been very friendly and helpful.

My mom won on a scratch-off, so the check she was given was a Wells Fargo check. We went to this…read morelocation, and Karen was a nightmare. My mom handed Karen her license and the check. She goes, "You won the lottery? I've never seen this type of check before." We both informed her that it came directly from the Colorado Lottery office. She said, "Are you a member?" My mom stated no. I was told you can cash the check regardless. She repeated numerous times that she had never seen a check like this before, and it wasn't a Wells Fargo check. She spoke to a co-worker next to her, and she informed her to run the check in the system. Karen's exact words were, "I'm not doing that," and she whispered something to the young lady and walked away. She walked back over to us and stated that she was going to look for the manager. She took a while to come back, and when she did, she stated that the manager said we can't cash the check at all; it has to be deposited. I said that's not true, and I called the Colorado Lottery office and spoke to Heather at the Grand Junction office. Heather stated that their checks are Wells Fargo checks and they are supposed to cash them even if you're not a member. Heather asked my mom's name and looked it up to be sure nothing was wrong with the check. Nothing was wrong with the check. I informed Heather that Karen had never run the check at all; she refused to even put it into the system for some reason of her own. So Heather asked for the branch manager's information. Karen handed me a card. I gave Heather the information so they could call. After 10 minutes, I went up in line to speak to someone. Karen, with an attitude, says, "We can't cash the check; you have to deposit it, and you don't have an account." I stated I wasn't going to ask about that. Why the attitude? Why assume a reason for me getting in line? I asked if this was a direct number for the branch manager, Ms. Hoyer, on the card. She said she isn't here; she's on vacation. I said you told us you went to the back to speak with her. She got annoyed and started getting red, and said, "I called a different branch." I said, "What branch was that, and who did you speak with?" Karen said she didn't know the branch location because she called the guy's cellphone number. Wow, just wow. That's not protocol if she did that, I'm sure, but I feel like it wasn't the truth at all. Why was there so much pushback? She was acting as if it was coming out of her paycheck. People like this shouldn't have forward-facing customer service jobs. She's unprofessional and a liar. She needs to be removed from the floor and trained immediately or fired. Thirty-plus of my family members closed our Wells Fargo accounts seven years ago because of people like her who worked there. WF doesn't have a good reputation, especially with minorities. People like Karen prove that the bank as a whole operates like this. By the way, we went to the location up the street, and my mom cashed her check with no problems. No attitude, no asking weird unprofessional questions (nothing to do with banking), no turning red, and no lies. She did her job and with a smile.

Great location for business and specialty deposit accounts. Experienced bankers…read more We've used them on several complicated matters and I can't say enough good things about the professionalism.

No hate to the people working here but Chase's "express" branches are a joke. What is the point of…read morehaving a bank branch at all if there are no tellers, no bankers, and no one who knows any information about opening accounts? There is only one person working here who knows how to open accounts and she was on lunch, so we spent an hour watching the branch manager and another employee scramble around and move us from desk to desk just to have the next person at that desk tell us to go wait in the lobby again. This branch should just be an atm as they have no other capabilities than what the 1 atm on the premises can do. Chase, stop making these stupid "express" branches please!!!!

Very easy to get to. Staff are OK. One guy started helping me, left me waiting thinking he was…read morestill helping me, then he started helping people in the drive-up. Really? The woman who ultimately ended up assisting me was nice. They wanted to charge me $2 for a blank check. Again - really, guys? That's one of those fees that's so nominal it's silly. I can see the point if someone is abusing this (and going 100x a month for "free checks"), but this was the one and only check I've ever asked Chase for. (They ultimately waived it. Thank you!)

I've been banking with Chase for years. This location is one of the few that has safety deposit…read moreboxes. Always friendly & helpful employees.

This bank is very poor on returning calls. Our family has been with this bank since 1947, and after…read morecovid, there is no help there at all. I have 4 business cards from bankers there in the last 6 months, all gone now. Have left numerous messages no call back.

This is the worst bank i've ever had…read more Their business practices are not acceptable and their customer service is not existent. I should not have to wait this long for a check to be deposited. There is no reason they should have to hold on to my money.This long. I would call and complain but nobody cares.

I came here on a cold morning with the streets covered in snow, I didn't think my time here would…read morebe beneficial, but when I came here, banking representative William was ready and willing to help me as soon as I stepped in the front door. He was competent in his duties and patience when we had to get on the phone with banking services. If you want your banking done right, come here and see William, he'll give you friendly and complete service.

Wayne Bellinger was rude, refused to transfer funds then ordered me out of the branch. I cannot…read morehave access to my funds, He wont let me. A bad person. wake up bellco, you have a moron employed with Mr Bellinjerk

bad management at the branch level even in back office higher up are unprofestional for business…read moreaccount horrible management. management should run a pawn bank instead of banking i. credit unions they are rude. unprofessional. stay away

I have been banking with these folks most of my life. They have always been friendly and customer…read moreservice oriented. Today, Desirae took the time to update my personal information with my account and explained to me how I could earn more interest on my accounts. Desirae is definitely an asset to Affidian C.U.. Thank you Desirae! Sincerely, Don

Staff is amazing and genuinely shows that they care about their members…read more I have never once had a hard time at the credit union and have seen firsthand the amazing impact they have on members and their community.

horrible trying to reach someone there. Automated machines. Can't find advisor Me I think I will…read morefind someone else that can be more helpful. Another company that has actual people that answer questions.

Courtney Sackett is truly a MVP! This review is a year late…read morebut my mom transferred her accounts from another institution to Schwab and Courtney couldn't have been more pleasant, knowledgeable, none judgmental. After she got my mom set up Courtney even helped me set up a account and helped me understand how it works. If you are looking to open an account, have questions or just want someone who won't leave you feeling icky ask for Courtney!