What is job#1, 2 and 3 for any bank when it comes to storing and helping manage your money?…read more Anyone... anyone? DO NOT ASK ANYONE AT THE FIRSTBANK (Wads & Cole Mine) BECAUSE I HAVE DOCUMENTED PROOF OVER TIME THAT THEY DON'T KNOW THE ANSWER!!!...!!! The answer is common-sense based customer service and they will echo and preach this but THEY DO NOT PRACTICE CUSTOMER SERVICE! The other day, I was waiting in line to get new checks re-ordered because their vendor (Deluxe) screwed up my new account order... fine but this issue should have stopped there. Instead, it led to my cancelling of one account completely and two more are pending so I can RUN, not walk, AWAY FROM THIS HALF-ASSED BUSINESS! Teller JAMES recognized I was waiting and said to me, "I'll be right with you Sir. I just have to respond to an email." Fine, I continued to wait. James looked up at me several times in the next few moments and then I noticed he walked away from his desk, walked all the way back to the far end of the room, around the floor and then walked out the building, got in his car and left... I stood there, stunned and disrespected like never before. The front door agent, KAYSIE, noticed this and met me at the teller stations to help. I mentioned that James had said he was going to help me but decided to just leave instead and she dismissed the issue. She originally set the order for my new checks so I showed her the error and confused and/or completely disengaged, she shrugged and asked me what the problem was. The address the vendor sent these checks to was correct but the address on the (100) checks themselves was wrong; not even close to my address... I ask you, anyone, faced with this issue, what is the only rational and common-sense comment to offer to your customer? Exactly = offer to immediately re-order new checks that resolves this issue... What did Kaysie offer? = "... oh, just write over your address with your real address..." I refused and demanded new checks be created; needing to wait yet another 7-10 days... I left and logged into my online bank account to document the issue with James and his complete failure to offer any customer service when he should have. About 20 minutes later, STEPHANIE (branch manager) called me to discuss this issue. I offered that even if it was James' lunchtime, he certainly should have completed his role by taking my questions and helped resolve my issue or at least referred me to someone who could help so he could be dismissed without disrespecting me by literally sneaking away... What did manager Stephanie offer? = "... oh, actually it was James' lunchtime... but customer service is our top priority for our customers..." I immediately denied her claim and told her, "obviously that's not true! Don't you understand what just happened? James recognized me, told me he'd help me, and snuck away right in front of me... that IS NOT CUSTOMER SERVICE, not even close!" Again, Stephanie apologized and parroted, "... but customer service is our top priority for our customers." Like a goddamn robot...!?!?! She NEVER even addressed James' behavior...!!! Fed up with this whole day and previous issues with this bank not supporting my chargeback needs, not helping me to protect my money several times, exhausted, I stated, "Maybe when I cancel all of my accounts, maybe someone worth a damn at Firstbank will notice a big drop in accounts and decide maybe they hired too many crap employees to run this place!" Bottomline: do you want post-college aged punks and delusional supervisors/managers to manage your life savings?

I find all the negative reviews odd. I have been a customer at this bank since I move to Colorado…read morein 1985. Over the years I have utilized this bank to perform a number of different services including direct deposit, ATM, checking account, savings account, savings bond cashing, notary, etc. I have never received anything other than professional courtesy and respect. Of course I provided the same courtesy and respect back so....

Received a loan through Arapahoe Credit Union. Definitely recommend. Matt Sykes, loan officer,…read morewas so thorough, knowledgeable and kind. Debra

Great experience with an auto loan and also had an easy process converting that into a personal…read moreloan.

Smart, professional and courteous. Convenient location, great office with very pleasant staff…read more The managed fund they have me in has done well and they are very good at clearly defining your goals and matching products to fit. Bonus: 10th floor office has some great views of the city and mountains.

Tried to get more information on Wells Fargo's Advisory services with respect to how they securely…read moremanage clients money but didn't get that far. Encountered a surly individual who claimed to be one of the advisors but also claimed he probably wouldn't know how to answer my questions, and wasn't prepared to answer the questions despite my being a Wells Fargo customer. I would avoid this crew at all costs.

Service here was less than stellar but not horrible. I came in to resolve a banking issue and at…read morefirst was told to go back home and do it myself online. With a shocked look on my face, I asked the representative if he was not knowledgeable enough in his banking duties to help me. He must have understood my discontent and proceeded to go through my account to figure out the problem I was having. After about an hour we did manage to alleviate some of my concerns.

Key Bank is wonderful. Yolanda is top notch. The whole staff is great. I have never received so…read moremuch attention and care and assistance at a bank. I highly recommend Key and the Smoky/Buckley branch. Thank you

Bryttnea Dillon is one of, if not thee, best bankers I have ever had the pleasure of dealing with…read more She is the most professional, communicative, and personable banker out there. She will give you a call to remind you things or ask if there is anything she can do to make your life easier. If you are considering a switch or just need to open a bank account in general, I highly recommend Colorado State Bank & Trust / Request to talk with Bryttnea!

I've been a member here for about 4 years. Impeccable customer service. I'm always first or…read moresecond in line. The helped me set up and IRA for a xfer from a previous employer. They helped me with the forms and if something needs to be faxed they take care of that too. Very close and easy to cash a check or withdraw cask for the weekend.

Dakota and Dave offer distinguished, principle-driven financial advisory services tailored to…read moreclients confronting important life and wealth-management milestones. Employing a high-touch approach, they undertake thorough due diligence, clarify complex issues in plain language, and formulate strategies designed to limit downside risk while advancing our objectives. They are unwaveringly transparent, timely in their communications, and committed to the highest standards of fiduciary responsibility.

A++++ Dakota Bramhall has been invaluable over the last few…read moreyears, always going above and beyond to be helpful, supportive and professional on every level. His work ethic is outstanding and at the highest level. My entire family has benefited from Dakota 's knowledge and advice regarding all financial matters, communication skills and never ending commitment to excellence and professionalism. I will continue to recommended him whenever the opportunity arises.

Don't bother. This bank is a nightmare. I have never been dismissed and handled this poorly in my…read moremy life by a bank. It will happen to someone else, they are thieves of the worst kind. Watch the fees. My entire family has pulled their money out of this bank. 9 of us.

This bank is terrific! I have banked here since it opened, my business account is here. They are…read moreso helpful and friendly, answering all of my questions.