I moved to Ann Arbor in 2013 & I found Dr. Brown by passing by the office. She did have some not so good reviews here & there online about her billing dept. that they steal money or over charge. I didn't care much cus I have good teeth & I needed her for cleaning only. To make a very long story:
I needed to replace an old crown that "looked" perfectly fine but because of severe sensitivity to hot/cold. Since I have pretty good teeth & that was my only crown I ever had, I was a bit scared to replace it. Dr.B assured me this is very simple & provided me the cost of $400 my out of pocket & the rest my insurance will pay. In Jan. 2015 I got the new crown, the severe pain of the sensitivity got even worse & I also had lots of pain. After going to her 4 times she told me to see a Endodontist. The Endodontist was shocked to know that a severe sensitive tooth is a clear sign of a needed "root canal"! I paid $1200 for root canal now. Went back to Dr.B for a filler for the hole on my brand new crown. The sensitivity was gone, what a relief. But the pain of chewing or eating anything continued.
I have had MouthGuard/NightGuard since I was 21 cus I grind my teeth. Since it is too time consuming for doctors to "adjust" the mouthguard, they normally make a new one in their office. A few month earlier I had my mouthguard from another local Dr. Because I asked Dr.B how much they charge & she said $480, when I found out other doctors charge about $240, I called & e-mailed Dr.B's office & I asked if they match that, I was told no. Now Dr.B promised me to make me a new one at no cost. I was happy. So they took my old mouthguard, made new impression................to make the long story short, I went to their office SIX times for impressions & the mouth guard came out either so small that I did not even go into my teeth or too loose that came off. Even the hygienists were embarrassed by their technicians incompetency.
My pain of not being able to eat anything with my left side continued, no luck with the mouthguard & to make the matter worse, I got a invoice for $83! I called & e-mailed their billing manager Barb & she said I have to pay that. I asked her to tell me exactly for what. She said she will look into it & call me back. A couple days later she called back & apologized & said it was "an accounting error" on their part & my balance is ZERO.
On March 27 (over 2 month after my crown was put in) I went to get hopefully the right night guard AND my continued pain. The night guard was too tight, could not get it in. And Dr.B said she is sorry for the pain I go through but there is nothing else she can do & she said (& sent an e-mail) I can go to another doctor to get a mouthguard at HER COST cus she has no idea why this is happening.
That day, as soon as I was in the waiting room to get my coat, I was in tears & the front desk ladies were asking if I'm OK. That was the last time I ever went back.
Now my husband had moved to Chicago area in the January & we were to move in the summer, Dr.B knew about our move. After we moved, I went to a couple dentists for 2nd opinion & they said they don't know what Dr.B has done & on the surface nothing shows & I need to RE-DO!!!! I asked my new dentist to give me an estimate for a new mouth guard so I fax that to Dr.B since she is the one who supposed to pay for it. The cost was $215 To my shock Dr.B e-mailed me back & said she never agreed to pay for this "type" of mouthguard & I need to forget it. She said in her office they charge only $170 for upper/lower!!! (THAT WAS A LIE, I have their e-mail saying they charge $480) Then Dr.B sent me that invoice of $84 AGAIN after one year. I called them back & said this invoice is "an accounting error" by your part according to YOUR BILLING MANAGER one year earlier. She said no & I need to pay it. I went through my last year billing & with the help of my old insurance company, came up with the fact that THEY OWE me $23!!!! But last week I got a check from Dr.B for the amount of $2.60......it's just comical.
Now, they took my $240 mouth guard, they could never make me one, they never paid for it as she the doctor promised me in writing & verbally. And a $400 crown turned into $2000 & pain/suffering & their unprofessional attitude.
My advice: STAY AWAY from this incompetent doctor & WATCH THEIR BILLING DEPARTMENT, KEEP YOUR CREDIT CARD record & ALWAYS ASK FOR A PROOF!!! Many times they charged me double AFTER my insurance had already paid them, they double charge, they send confusing bills, call your insurance EVERY TIME they ask you to pay. THEY LIE! They wanted $394 for my daughters sealant & they kept asking for it EVERY time I went there & sent me bills after bills & kept telling them MY INSURANCE ALREADY PAID YOU, they said, well we never received! THEY just LIED. Even for "teeth whitening" 6 month later told me I never fully paid, until I showed them MY CREDIT CARD record, then they backed off!!! BE AWARE!!! read more