All of the staff at this clinic were kind and professional--except for one nurse who made our visit extremely distressing. She was completely lacking in sympathy and displayed some of the most unprofessional behavior I've ever encountered in a healthcare setting.
Unfortunately, I didn't catch her name, as I had briefly stepped out to the restroom when she entered. She had short hair like a guy, almost like a tomboy. When I returned, I was shocked to find her raising her voice at the interpreter in front of my mother, who does not speak English fluently. This aggressive and condescending behavior continued throughout the appointment--not only toward the interpreter but also toward my mother and myself.
She questioned, quite rudely, why we were even at their clinic given that we lived out of town. I explained, calmly, that we had requested to follow up locally in our hometown, but were told by Enloe Hospital that the first follow-up had to be in Chico before we could transfer care. Despite this, she dismissed our reasoning and told us we didn't need to see their nutritionist if we weren't going to continue with their cardiologist.
Her tone was consistently demeaning, and it was completely inappropriate for her to raise her voice--especially without any knowledge of our circumstances. We had also just returned from my Grandmas funeral that very morning and was already in a vulnerable emotional state.
I honestly fear for patients who might be alone with her--especially those who have language barriers or can't advocate for themselves. I cannot imagine how much worse this encounter could have been had the interpreter and I not been present with my Mother.
Because of her, we left feeling disrespected and entirely unsupported. Everyone else at the clinic was great, but due to this nurse's unacceptable behavior, I will only rate this clinic one star. read more
