I moved here recently and I originally called for an appointment, asking for an experienced tech…read moreto have my top lip, bottom chin and nose lasered for spider veins. I was told this would cost 150.00. When I attended my appointment the technician made a decision to chose a different laser machine than I was originally booked in for as per my telephone consult. She lasered my full face and I was charged $350.00 plus tax. I decided to not complain at that time concluding that the treatment should be successful. After 2 weeks and 4 weeks, I noticed no improvement in the areas I had initially made the appointment for. I returned to explain my situation about the original quote price, etc., and that I believed I did not receive what I paid for, I was told that I would need numerous treatments for results. The technician pulled up the pre- photos of my face prior to the first treatment, these were taken after the initial prep wiping and cleaning cleaning process creating a redness to my skin and used these photos as a comparison, stating she seen improvements. The technician then proceeded to use a different machine during this return visit on one area of my top lip and my chin and nose and the results were significant, I wish she would have used that machine in the first place. I'm an unsatisfied customer, I was not validated when explaining the misunderstanding in price, nor that I did not receive the results expected. I do not mind paying good money if I get results. I have been getting spider vein laser treatment for 15 years, so I do know what typical and reasonable results look like.

Beautiful, clean place. Staff is wonderful and procedures are professional and thorough. Would…read moreonly recommend North Okanagan skin and laser for all procedures.

I have been getting expensive laser treatments for years, I finally got the courage to go explore…read morebotox as a possible solution to elicit better results (and as years pass I figure it's inevitable at some point). I don't like needles and the thought of having jabs in the face was frightening; this is the reason I knew I wanted to seek a Physicians expertise for something this important (I traditionally visited Med Spas). I was delighted with the information I received from the Nurse Practitioner Naomi who "diagnosed" so much more than what I even knew was contributing to the visible aging on my face. I learned about fillers and what importance they hold in supporting my face and decided to move forward with the plan and recommendations she outlined. Procedure day I was pretty nervous, luckily because it is a Dr's office they were able to provide Ativan to help calm my nerves. Dr Jana Bentley is so friendly and lovely that it just feels like you're hanging out for coffee, meanwhile she's expertly performing a "mini facelift". There was also a supportive nurse Kelly in the room rolling a jade roller on other parts of my face to distract me. I am so happy with the results, I look exactly like me only better. My husband just said my skin looked great and he couldn't quite place what was different. This is precisely what I wanted, I was fearful that fillers had that "obvious look"; which is why I'm so pleased I have access to a professional that has mastered artistry to enhance what is already there. Thank you so much Dr Bentley and team!!!!

Extremely disappointed. There are few clinics available in…read morethe BC Interior that treat pre-cancerous skin cells. I went to Lakeshore Vein & Aesthetics Clinic last year (2015) for Metvix treatment (tx). I was happy with the tx so returned this year for further tx. The application charges (which are not covered by extended health plans) jumped by 400% from $50 to apply a tube of Metvix to half of the face, to $200. The application is done by an LPN and takes less than 20 minutes. Additionally, the clinic hikes the price of the Metvix over and above the pharmacy price; this price was further boosted this year. BC Interior has only one Dermatologist with a waitlist of 1-2+ years. Dr Bentley and other MDs of this clinic are not dermatologists. Shame on them for charging such exorbitant prices for a medically significant, preventive health care service which is not cosmetic.

The prices here are very high but the place seems clean and professional. The parking is shitty and…read morenot everyone wants to walk down a main road after having a skin treatment done such as a facial or whatever some are not so confident without makeup and traffic stops right there for the light.

Friendly staff, slight billing hiccup that they eventually resolved, good treatment!read more

This company did 1 treatment for removing my tattoo. I got second degree…read moreburns with huge blisters. Had to see my doc for infection. Had it wrapped for 2 wks. It was an awful painful procedure for me. I will never turn. They say pain free, its not I caused me alot of pain.

I have been coming to Serenity for over 10 years now and I've never been disappointed. Janice has…read morealways customized my treatment based on my skin's needs. I recently had a couple of treatments using the Alma machine for non surgical facelift. The results have been excellent. My girls have both had the AviClear treatments for acne and their skin continues to clear more and more each month. I highly recommend their services.

The staff at Serenity are warm and welcoming, and the environment is really comfortable and…read morerelaxing of course! I had 6 laser treatments done on my bikini line and am REALLY pleased with the results! I'm considering going back to get more laser in other areas! I've also had a relaxation massage as they gave 50% off the service for my birthday, which is a nice touch (and great massage too, thank you!) I've recommended Serenity to multiple friends!

Had a 90 minute facial with an upper body massage and it was amazing. Emma did a fantastic job! It…read morewas relaxing and an all around great experience.

I had an amazing spa day thanks to the services provided by Emma. Emma was professional,…read morerespectful and a pleasure to chat with. I definitely will be back ~ thank you Emma for a wonderful day! Patricia

I love Skin! Their expertise and professionalism are second to none. I can't say enough about all…read morethe staff. They are so friendly and welcoming and very knowledgeable about the services and products they offer. Dr. Brink takes the time to thoroughly explain the services and answer any questions you have. Their team takes a genuine interest in your satisfaction and well being and even checks up on you after services. I highly recommend Skin to anyone that wants to look and feel their best! :)

The best spa I've been to in Canada!! Luxurious surroundings amazing staff and treatments. The…read moretreating dr is caring and gentle and they listen to you and take the time with you so they understand your needs. Not like other spa's in Vancouver where they couldn't care less about you.

Diana is the absolutely best! She is extremely professional, detail oriented and knowledgeable. She…read moreexplains each procedure well before getting started and is quick to answer any questions or concerns. She is the only person I trust for piercing, laser, & spray tans! I highly recommend!

From the owner: I offer laser hair removal, many skin treatments including IPL, peels, microdermabrasion,…read morehydrafacial and skin resurfacing. I also do body piercing and spray tans.

Went for a massage today, and it was supposed to be a couples massage when we arrived. we were…read moreput in two separate rooms. Very disappointing. I specifically called to ask if they offered couples Massage, and they assured me they did. so we paid big bucks, for something we did Not receive. Sincerely disappointed.

Very disappointing. I called and booked an appointment to have my hair and makeup done for my…read moreengagement photos. They failed to tell me when I was booking that they were not doing any makeup services due to covid. The girl on the phone told me I was all booked in for hair and makeup. Four days later, I got a text to confirm my appointment, I confirmed. Then got a call, saying they were not doing makeup at all and they booked me in error. This was the day before my photos. This was 4 days after I booked. It left me no time to find someone else to do my makeup for my photos. I also wasn't apologized to, or even offered anything off my hair appointment for the trouble, was just told to go try Mac or Sephora.