Update Manny called me the following day stating there was…read morea communication lapse with a new employee. Manny takes customers ratings very seriously. He sent a tech over that day but unfortunately the tech didn't have any extra locks or parts in his minivan but was able to make some minor adjustments to the actual slider. I will have to order a new lock assembly online and Manny stated that if I called them back they would install it.

They came out right away gave me an estimate. Took a couple of weeks to order the special double…read morepane glass and installed it with no problems. They were more affordable than the other glass repair people so I would definitely use them again (hopefully won't have to) and recommend them.

I paid them $30,000 dollars to have 11 large sliders installed 3 years ago. One window has a warp…read morein the glass. And I can't use the screens because they don't slide past the door handles. Neither of these issues have been resolved despite endless contacts with the owner, Jim Baker who always has an excuse. I am furious.

I'm a realtor in Naples and requested a quote for a major client of mine that does a lot of…read morebusiness in Naples. I Tried getting a quote 3 times from Naples Windows & Doors to replace a slider glass that had a broken seal. No show on a Thursday... called again and they indicated they would be out over the weekend, no show....Called Monday and they said they would be out on Tuesday...no show again. Never heard from them, so I gave up. Not good... Our GC had a contact in the window business that he called and he actually got it approved under a factory warranty. Happy to share that name once I get it from our GC.

DO NOT USE Storm Protection of South Florida. After a couple of uses the shutters didnt roll…read moredown or up easily. Also plastic parts started shooting out of the mechanical drive. Service was requested, all Al Carter could speak about was buying a service contract. They attempted to charge $250 for spraying some lubricant in the tracks, I refused to pay because they still dont work. I feel it is dangerous and poses a risk. After spending $12K you would think they would try to fix the shutter. 3 unanswered calls over a period of month Al finally called back, he was nasty and arrogant and then hung up on me. Dont believe in their warranty its deceptive. Dont use this company.

I would highly recommend this company. They did a great job replacing our old shutters with new,…read morehigh quality hurricane shutters. The product itself is very well made. The workmanship was outstanding. They clearly know what they are doing and have a wealth of experience with it. The price was reasonable. The owner of the company followed through exactly with what he promised and more. This company has replaced the shutters in a number of condos in our development. No one has any complaints to my knowledge. Franceine P

I have impact windows. Needed to replace "Spiral Balancers"…read more They came in February he took one balancer and a tracking piece to find the right replacement. I follow up on the next step. Answer - need 50% before we can proceed. DONE. Next waiting for a date for installation. Waited a week and contacted them. " Will get back to you soon. I waited 2 days and sent email. They left me a phone message that they can't determine the part so that I would need to remove the shutters so that they can weight the window. I asked can they do it. NO If not they will refund me the $. The part they took will be returned yesterday 3/19 between 9 and 2. No one came. Still waiting. How can you be in that business and can not estimate the weight of the window. The "balancers" have length, width, weight range. So I waisted 1 month and need to search for a component company to get this done. Note: the service person was very professional but the end results was not.

Glassperts did a great job replacing insulated glass on two casement windows that had failed. The…read moremen were very polite and professional. They were on time, worked quickly, and left the area clean. I would surely use them again. - JC. Marco Island.

Replaced some broken panes from a golf ball. Friendly and did a great job…read more Many of my neighbors recommend them too, that is how I found them.

If I could give a lower rating, I certainly would! This…read moreextremely unprofessional company came to our home in February of '22 to fix 3 windows. Mr. Fernandez (owner) came out and disassembled our kitchen window before realizing that he didn't have the correct parts. He left saying he would have his wife, Michelle, order the correct ballasts and he would return to fix the kitchen window as well as the others when the parts arrived. It is now 8 months later and we have never heard from these people or their company although we placed many calls. Calls were never returned. Recently I called and Michelle answered and said she was getting out of the shower and would call me back. She never did. We finally had to resort to a certified letter asking for our window that Mr Fernandez took apart be put back together again so we could use it. We also have brand new ballasts that Mr. Fernandez left behind that I would like to return to him. Mrs. Fernandez called after receiving our letter today. She was extremely rude and nasty as she felt our letter was threatening when we stated we may have to resort to contacting who originally referred their company as well as the BBB if we did not reach a positive response. In addition, when I asked how I could get the unused parts her husband left behind back to him, she told me to throw them out. She showed no regard to getting our disabled window that their company dismantled repaired. Michelle Fernandez very rudely told me to contact whoever regarding their abominable service and they don't care. I have been in Naples well over 70 years and this sort of attitude will not help or strengthen their business.

Don't bother with this clown show. I made a VERY expensive mistake going with Sentinal Storm…read moreProtection. I was very specific with what my needs and concerns were at the very beginning of the project. Being a snow bird, and working out of town, I was not able to be at the house for the project. BIG MISTAKE. They installed a shelter track that closed off access to my outdoor bathroom. They damaged my recently installed tile on my lanai. They TRIED to half ass decorative post covers because they "sold" me an upgrade they couldn't deliver. President Mike Marczak even sent me an email telling me how wrong my complaint was. He was never even on the job to see the damage Sentinal Storm Protection caused, himself. His sales person, Todd Jones was very aware of my needs, concerns, and desires when we talked about the work I needed done. As soon as I brought the concerns to Todds attention, he both texted and emailed me a copy of the contract I signed for the work. Upon closer inspection, there were a lot of finish items that never should have been left the way they were. But they have my money now.... You may be able to get on their schedule earlier than other suppliers. THERES A REASON FOR THAT!!!!! Look at the reviews on Google too. Don't make the mistake I made. DO NOT USE SENTINAL STORM PROTECTION 3673 Exchange Ave # 1, Naples, FL 34104

Terrible. They quoted for a part that didn't need replacing that was 'custom' and when I had a…read moresecond opinion due to the huge cost it was half the price. $175 service fee for the quote!!

George the owner did a great job on my showers and my friends. I can't recommend him and his team…read moreenough! I got other estimates that took forever and then quoted another 3 to 4 weeks for delivery! Depending on the supplier. George has his on factory and he was out within a few days to measure and delivery was 5 to 6 days later. His workers did an amazing job installing! I'll never use anyone else for glass! Very pr

This is the best place to buy glass for tables and showers, most other glass places in the area buy…read moredirectly from them, Carlos is very experienced and pleasant to work with, he comes to your home and thoroughly explains everything step by step with you, and then stays in contact with you for any questions you might have! He shows you pictures of the work that they have done . Call Carlos and you will be glad that you did!

Lowe's is a good store to shop in, it's clean with a great selection of everything from appliances,…read moreceiling fans and garden supplies. The staff knows their stuff, they always ask if you need anything and they often help with finding items. Customer service is good, if you need a return, the process is fast and easy as long as you bring a receipt. Prices are competitive and the selection is good, after all, Lowe's is a big store. If a handyman sends me there for supplies, I can always ask the guys in the store if I can't locate a #9 x 1-1/2 in deck screw. Kudos to these hard working and knowledgeable employees, if they don't know, they will look it up on their phones. Lowe's is in a good location and parking is easy. This is a low stress store to shop in, and I'll be back soon.

(2/5) Today I…read morepurchased a brand-new garbage disposal from Lowe's in North Naples for one of my customers. When I arrived at the job site and opened the box, I found old, dried food still inside the disposal. It was clearly a used item that had been returned and placed back on the shelf without being properly inspected. As a handyman, this meant I had to stop the job, pack everything back up, drive all the way to Lowe's, exchange the product, and then return to my customer's home. I lost approximately an hour of work because of a mistake that should never have happened. When I explained the situation to the service desk and asked if there was any way they could compensate me for the time I lost due to their error, one employee actually laughed and dismissed me with, "Have a nice day, sir." That response was far more disappointing than the original mistake. A manager eventually offered a 30% discount on a future purchase, which I appreciate, but it still doesn't change the fact that I lost valuable work time or that I was treated disrespectfully. Mistakes happen. Selling a returned item as new is one thing. Laughing at a customer who has been inconvenienced by your mistake is another. As someone who spends thousands of dollars each year on materials for my business, I expect better quality control and much better customer service. Going forward, I'll be taking my business elsewhere.