My daughter and I have been going to Dr. England for years for routine cleanings. We liked it so well that we even recommended him to my father who now regularly visits as well. I usually get a notification every six months when it's time for our cleaning, so when I realized it had been much longer I called to see why we hadn't gotten a notification I was told their system was down due to a lightning strike and they would have to call me back. I never received a call back so I called again a week later and was told my record read "Do not see." Again I was told they would have to investigate and call back. When they did call back I was told that our insurance had billed them back for something (which I was never notified of this) and they mentioned a root canal (which neither me nor my daughter has ever had). I told them I believe there is some sort of mistake as we have never had any procedures other than cleanings and even if there was some charge I would have paid it. I was told in so many words they don't want us back and to find someone else. I am shocked, hurt, and disappointed beyond words as I have spoken so highly of them for years and considered us ideal patients. I really thought they were a small town business that cared about their patients and customers, but apparently those are becoming harder and harder to find. read more