Carlos valencia, best emplyee, and very respectful, very ongoing and always in a great moodread more

Carlos was rude. I Do not recommend dealing with him. I can not speak for the rest of the staff.read more

Came here to get new brakes for my car and Justin at the front desk was very knowledgeable and…read morehelpful! Made the experience super quick and easy even offered to label them for me. He is a superstar thanks Justin!

Got in there looking for an auxiliary battery replacement. Parking should not usually be a problem…read moreand we got a spot right across from their entrance. We had already requested to put a hold on the battery before getting into the store. Martin helped us with the battery search and as well tried looking for a socket that we needed for the battery studs to host the auxillary battery. Was a quick turnaround and definitely recommend their store and the customer service that they have to offer.

Got exactly what I needed in about 56 seconds! Great service…read moreand the place is both clean and organized Not really in my neighborhood but I would definitely go here when auto care needs if I lived by here! Go!

Car Trek This…read morelocation is replacing the pre-existing location which was just a hop, skip, and a jump away at The Plant shopping center. The interior seems to be roughly the same size as the old location, but the biggest difference is their parts warehouse space has probably tripled from what they had before. So, basically if they don't have it, it probably doesn't exist. Store is clean and well-stocked, employees were fine, and they have their own large parking lot. Area is still hoody and full of LOE®, so lock ya car.

Went in to get windshield wipers replaced. In a matter of five minutes, Tristan found the…read moreappropriate wipers, offered and installed them for me, and sent me on my way while he handled throwing away the packaging. Excellent customer service.

Mike sets a bad example of how to deal with customers. I checked in to return a scratch eraser kit…read morethat didn't do its job as advertised on the product. He looks at the packaging and says he cannot return a half used bottle while we had taken maybe a few drops or so at max from it to rub the scratch and it didn't work so we shut it right there to return it. Instead of stating plain and simple that the scratch eraser kit cannot be returned he goes on stating that he cannot return half used bottles. When I confront him on that he switches gears and says the rag/towel in the eraser kit is dirty (because as specified on the product usage you got to rub the scratch with it and it obviously will not leave it clean.) and thus he cannot return it. I followed it with that sounds a better explanation to say why you couldn't return it and he gets confrontational stating that he cannot return it at all. I know times are tough with the stores and economy but the way you behave with your customers shouldn't really be influenced by that. Maybe he was having not that great a day and this return would have really hurt the store. Hopefully it gets better next time!!!

I had my car's lights converted to HID's many years ago, back when they still had that old, tiny…read morestore. They've been true to their word about the warranty being life time. They never give me problems replacing burnt out bulbs. Even after i moved out of California, I came back when i was on a visit trying to make a replacement and they still honored it even though I didn't have the car with me. I think Alan is the owner and he was the last one to help me. Thank you! -the guy with the white corolla :)

10 plus years later my light bulb went out. I called and this business continues to amaze me with…read morethe communication and service that they provide. I want you think the owner and the gentleman that helped me made me feel welcomed and their professionalism. They also honored their Groupon that I bought years ago. I'm thankful that my brother was able to buy me the Groupon for this and I would drive an hour to get here for them to help me. Now I feel safe being on the road in the evening when I get off of work and not have any concerns of getting pulled over by anyone.

Just was here the employee Lazaro is a joke , need better workers here . I rather take my business…read moreto autozone then come to this store

Never have I had a negative experience with a cashier until today. Some old man with glasses who…read moreseemed to be the manager was being a smart ass when I asked if I could return some car parts that I had stored in different boxes from the original. "How do you expect me to return this without them." A simple no would've been sufficient but his tone and body language was one of an arrogant old man. Terrible management. If there was 0 stars I'd put it.

Amazing customer service! Helped me with my needs & pointed me to the direction of all my asked…read moreabout products!

The best of the best car detailing products. Customer service is A1 and they are always willing to…read moreeducate on how to use their products! I will recommend them to everyone!

very friedly to answer my question and help me to understand the quality…read more website partsoutlet.us

I wouldn't suggest this place, it wasn't what I expected cause even though the parts are cheaper…read morethan what you buy at Kragen's, etc. , at the time of purchase, it's a final no warranty purchase. I purchased a Radiator supposed to be new and it had a leak when I put it in, it looked brand new but it looks like a defect which is a loss. It was a loss of $103.08. I'd watch out for this place and just stick to Kragen and the others establishments that will back up their products.

These guys are great. I didn't buy anything from these guys yet, but their customer service just…read moreblew me away. I called to get a quote on a part. But couldn't speak with anyone. I get a call back from them after 20 mins apologizing for missing the call and asking how they can help. They did not have the part I was looking for, the guy went above and beyond and checked several places and told me to check a place 100 miles from here. Amazing. This is how you create a customer. I'm definitely going back.

Ask for Paul at San Jose Auto Body Parts! I called around to more than a dozen (no joking) auto…read morebody parts for a rear bumper for my Ford Escape that was damaged while parked in a lot. Paul got back to me right away, located a part for me, and had it shipped the next day. He also recommended a body shop one block away that installed it perfectly. Great service!

I ordered a trunk lid for my vehicle. I was able to reserve the item and one of the staff took care…read moreof my needs over the phone. It was a great deal and the transaction went smooth. I highly recommend this place if you need car parts. They will take care of you.

Was going to pick up some parts that I called about the day before, they doubled the price the next…read moreday, and then said they didn't have the other part I was asking for an hour later. They need to figure it out there.