called to have someone come look at our leaking furnace and when they called us back (a short time…read moreafter) we had already found someone who was on their way. However, the technician stayed on the phone and offered to diagnose what the issue is, suggested what it might be to help us prepare and even make recommendations on what to do and ask during our service. just a nice guy wanting to help someone out. would def call them in the future when needed.

First I'm chasing after them for repairs 2nd I got 2 different quotes for the same jobread more

AC install. I was…read morecontacted through Homestars that ACFurnaceGTA was interested in replacing my aging air conditioner that had stopped working. I was provided a quote on an AC unit that they recommended and the price was very competitive and based on the other positive reviews I decided to move ahead with the install. All throughout the process, the owner Eugene was very helpful and thorough in answering any questions that I had. The technicians that came over were also very helpful and answered any questions that I had. The AC unit was just installed today so I haven't had the opportunity to use it much, but based on the experience so far, I trust that I will be in good hands if there are any issues down the road. (AC unit purchased was an Armstrong Air 2 ton 16 SEER unit)

I had 2 jobs posted on Homestar', connect an existing new gas water heater and install new 3 ton…read moreA/C. He contacted about the A/C job asking if I would like a heat pump instead trying to up sell right from the start. I told him the 75 gallon water heater had to be done first. He asked if he can quote. He wouldn't register or do a site visit to see what either job entailed and kept messaging over and over. He kept going over the details so he was trying to estimate and I repeatedly gave him the same info. He asked why the venting supplied by Rheem with the tank was not white PVC and didn't understand. I had to explain to him the venting requirements had changed about 7 years ago on 75 gallon tanks due to higher temperatures. I had to tell him repeatedly I had all the materials to install. I gave him photos of everything to see it was straight forward. Job with less than 8 feet of venting that I was supplying. He said he would complete the job and bill me later and include any incurred expenses . I told him I do not proceed with any job without a contract with upfront firm pricing and any terms.. Then he asked again if they were providing the materials. He had the photo showing all the materials I had and again I told him I had all the materials. He then asked about me to a heat pump and I said if I wanted a heat pump it would have been stated in the job details I told them that them we had a high efficiency 2 stage furnace and my heating costs were under $900.00 per season keeping the thermostat at a constant 75 F. Our house is 3300 sq. ft. and Enbridge shows our house more efficient than 96% of the houses in our area which includes many of them with heat pumps. That was the end of dealing with them for both the water heater and the A/C when I requested a particular York Affinity model and he quoted on a different model. The most frustrating experience I have ever had just for an estimate.

On Monday (Jan 31) we noticed that our HVAC system was leaking, flooding our basement. We called…read morethis company who had previously installed the HVAC system. The old owner used this company prior to us buying the house in 2020. The technician who came to repair the HVAC said the issue was that the condensation pump was broken and placed a new pump. After installing the new pump he found that the condensation drain led outside the house and into the garden. The cause of the issue was that the condensation drain, which should have never been installed leading outside, had frozen, backed up the pump and caused the pump to break. He said our only option was to get a new line installed but we'd have to pay to have a new line installed, despite the fact that this company had ran the previous line, that had broken the previous pump, flooding our basement. He left our 'fixed' pump with the condenser going into a bucket. We paid $500 for this service. The next day (Tuesday 1st) we called to speak to the manager and spoke to Rhonda who said she didn't think having a new line installed was a unreasonable ask, but she needs to confirm with the owner and would call us back in half an hour. It's now Friday (Feb 4th) both me and my husband have called back multiple times to ask whats going on and have been told multiple times that the owner and manager are both too busy, the receptionist would leave a message for them to call us back. I asked if I could book a meeting or some time with either of them and was told that wouldn't be possible but she would again leave them a message to call us back. We're absolutely appalled by the customer service of this company. This company originally ran the line outside that cause the flooding in our basement that we've now had to make an insurance claim over. We can't use the $300 pump that they installed because if we did the exact same thing would happen. Asking for the company to rerun a line, is not an unreasonable ask considering the damage that has been done to the basement and the results we've been left with from the service. We have absolutely no idea why anyone would run a line that carries water, outside, in Canada where, it will freeze... If you're looking for a company to conduct good workmanship, good communication and customer service, please look somewhere else.

Customer service is top-notch! I had an issue arise, and it was resolved in top speed, and right…read moreto my satisfaction. Highly recommend this company!

My family and I have been dealing with Exallan for years now. They came clutch for us when my AC…read moreunit died on me a few years ago. Recently, on the coldest day of the year, my furnace decided to quit and needed immediate attention. Within hours, they came in, diagnosed the situation and came up clutch with a full replacement part with warranty to keep the furnace running and saved me a ton of money from buying a new unit. They literally are life savers and I can't thank Exzar and John enough for the immediate rescue. They are professional, prompt and honest. A+++

This was our first time to use their services and Exzar sent his professional and very skilled guy,…read morehe did an excellent job fixing our leaking furnace and installed a humidifier to our satisfaction. Before he sent his guy over, my husband was on the phone with him and he ably assessed the problem right away, and figured what spare part he had to order before sending his guy to save time and effort, which was great! The second time we had a problem with our two-month old washer, we called Exzar on the phone and he did not hesitate to advise my husband what to do at no cost. Thank you very much Exzar for your excellent customer service and expertise.

I give this company 5 stars for coming to my home on a chilly Sunday to fix a complicated red tag…read moreissue from Enbridge. He fixed the gas leak issue quickly, gave me good advice with respect to the next steps and charged me $226. It doesn't take much to realise that well priced contractors like this are few and far between especially on a Sunday for what amounts to emergency work.

I contacted Sam to help resolve issues with my A/C in my condo unit a few months ago. There are…read moresome characteristics I really liked about Sam. He is very professional, answered my calls and got back to me promptly. He also worked around my schedule to arrange an appointment that was convenient for me. He was upfront about the cost and process, and took his time with his investigation. It did not feel like a rushed visit. In terms of his professionalism, I would give him 5 stars. Unfortunately I was not satisfied with his work. He was able to successfully rule out the actuator valve as the issue, but was incorrect with his diagnosis. He believed it to be the temperature of the water supply to the building, which turned out to be incorrect. I ended up having to go through my building's contractor, who traced the issue back to the control panel. Again, Sam was extremely professional but ultimately was unable to resolve the issue for me - which is why I would not go with him again.