One-Star Review for Endodontic Specialists, P.A. (Brandon, FL)
My wife, Lu, had a root canal here on September 13, 2024. Since her insurance had no funds left, we paid $1,017.10 in full upfront. The procedure was fine, but his billing department is a nightmare.
This situation is complicated, so let me explain the timeline. Lu first had crown work done at SmileWrite Dentistry, our longtime dentist, which maxed out her insurance benefits. When she later needed a root canal, SmileWrite referred us to Dr. Soliman. Before scheduling, we informed his office that insurance was fully used and negotiated a cash price of $1,017.10, which we paid in full.
Despite this, his office double billed us--charging insurance $836 for the same procedure we already paid for. That money should have gone to SmileWrite for their legitimate claim, but instead, his office took it without our knowledge. When we caught the error, they refused to void the claim and instead offered a refund--but for $80 less than what they took. Sure, $80 isn't a huge amount, but it's the principle--they knowingly took money that wasn't theirs and won't fully correct it.
It's been four months, and even after agreeing on a call with my provider and insurance rep to return the full amount, they still haven't. This isn't a simple mistake--it's shady billing.
Dr. Soliman, do you know your billing team is damaging your reputation and referral relationships? SmileWrite has sent you many patients, yet your billing department's refusal to fix this has also prevented them from getting paid for legitimate work. That's no way to treat the people sending you business.
After four months of trying to resolve this, I had no choice but to write this review. We've also filed a BBB complaint and are waiting for a response.
Dr. Soliman's office, do the right thing--refund the full $836 so SmileWrite can be made whole. read more
