My name is Tyler McReynolds, and I have a long history with this business, this location, and the…read morepeople who have been involved in running it - and, unlike many of the reviews, I actually went here. My brother also went here 2 years before me, he was there for 6 months. He was sober 15 years and I was in AA for 10 years consecutively. I know exactly what goes on at this place, regardless of how you guys want to dress it up over time, or slap on a new coat of paint, or LLC. I am sad to see it, but I do find it very fitting, that you all still have Steel on Steel listed on the current website, in 2025. Mark Houston was really proud of that, which I think is a fact that is worth considering, if you guys who work there now were also subjected to it. For others I will explain what Steel on Steel was. Let's say today, right now, there are 30 clients in treatment. All of those people are in a treatment cetner, because something has happened for them to be so down and out, or otherwise confused, that they have now ended up in a treatment center. Many are broken, shunned by their family, and quite simply embarrassed and unsure of how to proceed or even what is going on. Steel on Steel is picking out one of those desparate, broken clients, and forcing them to sit in the center of the room, where everyone else sits around them in a circle. So 40 people sitting in a circle, with 1 person forced out alone at the center. You need a pretty big room for this, and by the way I have photos of the room this took place in. And, I use the word forced, because many of the clients were court ordered to this treatment center, and if staff reported them as being out of line or unfit for release, they could be sent to prison. Bottom line is, no one could refuse anything. You were forced to particiate in any activity, and that most definitely included Steel on Steel. Someone says it's time for Steel on Steel, and once the stage is set - lights and all that as you guys like to say - the next step of the ritual is for the other 29 clients, and any staff members present, to come up with the most cutting remark that they can, about the person sitting in the middle of the circle, in order to completely break that person down, because that person is entitled and delusional - so say the staff. The idea of Steel on Steel is for 30 patients, who have just come off the street, to somehow fix each other with "constructive" criticism, in this way. So: the one client is forced into the center of the room, is not allowed to speak, may not cross their arms, must sit upright, and may not respond for 24 hours afterwards - this client will sit in silence, and they will make eye contact with every client, and every staff member, as they are read these shaming remarks, one by one. And that's Steel on Steel. Mark Houston's proud legacy - a group attack on someone at rock bottom. The idea is to break you, as Mark said. AA people like quotes: "Give a small boy a hammer, and he will find that everything he encounters needs pounding." And who did Mark love swinging that hammer with. But you still have it on the website, like it's some sort of refined art, to gang up and bully and shame people, who have functionally become your prisoners, are completely at your mercy. Really interesting stuff. That was the carrot Mark Houston and others loved to hold over every starving person's head: "Don't like what I say? You are here because you did XYZ, but you have the nerve to question my methods? I'm Big Time Sobriety. Better start taking notes, or you can have fun in prison when we give you a bad report" - and he used the same tactic, to convince families to keep their loved ones locked away for more time. "They aren't ready. Need a 4th month." Here's another interesting thought: every single client is initially recommended 3 months in treatment. For these 3 months, staff plays like they are thinking about each individual the whole time - but then somehow, by some miracle, every. single. client. Is recommended a 4th month, and it's the same price as the others; EXCEPT, the clients who they already know will not be able to afford a 4th month, never seem to need one. Every. Time. It's just amazing. And as any reasonable person would imagine: no one will believe a client's word over Staff, especially a client who was court ordered, which very many are. There will never be any winning for you, while in treatment, over the wise words, circular arguments, and many years of 'Sobriety' claimed by staff. I started drinking as a child at 10, then as often as possible through 12 and 13, substances later, I spent 15 years around AA, eventually staying sober for 10. I also went here. How many of you people, who leave 5 star reviews for this place, because "you've been referring people a long time", can say any of that. Where are all the 20-year sobers. In a 90-year old program. Don't kid yourselves. I will not stand to be disrespected by anyone from this place again.

I read the good and bad reviews- I stayed for 28days trauma intensive program, through BRC trauma…read moreprogram at Makana path.You will truly get in what you put into the program - that means I saw people disrespect themselves, waste money, skip modules, meetings, and say they want to continue bad actions. I used my 12 steps in all I did daily, with therapists, with counselors, with the RA's with the nurses. If you do not use the 12 steps given how do you expect the staff to treat you how you want to be treated and respect your boundaries. Actions & more actions! Faith without works is dead. 2 weeks after I graduated I was asked to be multiple peoples sponsor. I thank my boss eternally for the biggest act of self love gift of being in this intensive healing program at Makana.

They are horrible in every aspect. Amber Unprofessional, Karen extremely unprofessional, I call and…read moreNO one returned my calls or made any effort to do so. I tried to get in touch with Amber numerous times left messages with no reply. Majority are people just getting out of prison who have nothing. They sent my husband into precipitated withdrawals because they lied about a medication program they offered The said they had a medication program but they didn't and don't. They sent my husband to the ER because the gave him medication that send him into withdrawals. They could have killed him. Didn't pack his stuff up and left it in the sleeping area and other men went thru and took my husbands things. The VA is not referring people to this horrible place and NO ONE should send their loved one here. They are bottom of the barrel. The facility is sub par, dirty and completely horrible!

Stay away from this place! The rooms are like army barracks and they cater to Military Vets…read more Your room will be locked during the day, and you will never have access to your cell phone! Worst place ever! Stay away...

Mom has been here for a week and a half, and she's doing VERY well. The ONLY complaint I've had at…read moreall is sometimes I've come in and her dinner is there, but she doesn't know how to raise her bed up so she's sort of lying there unable to eat. I know they only take people who are able to feed themselves (she is), so the kitchen staff may not think about it when they drop off their trays. I've mentioned it to the nurse, so hopefully that will be remedied. Mom has made so much progress...it's really amazing for someone her age who has been through hell. I'm very impressed with this place generally...everyone is very kind. If I had it to do over I would probably hire a sitter to help with mealtimes, but the confusion is wearing off and she'll be home soon...just a few more days. Thank you, Rapid Discovery!

I am here today volunteering at Sedona Trace Health and Wellness. My community service sisters and…read moreI are providing a birthday party for the residents with October birthdays. Our community service organization volunteers every month at Sedona Trace. The administrators and nurses were helpful in sharing any resident restrictions and locating the birthday folks for the month. The facility provides comprehensive and care and treatment plans for its residents. They have full-time In-House therapy and specialized skilled nursing.

Ashley, Lane, and Light are awesome! The office is well equipped and clean! My daughter started PT…read moreafter spraining her ankle (sports injury), and I can honestly say it made a world of difference. When she first started, she was still dealing with swelling, stiffness, and pain that made even basic movement tough. The team took the time to assess her injury and build a personalized recovery plan that progressed as she healed. The sessions were a mix of strengthening, balance work, stretching, and hands-on therapy. I appreciated how they explained the "why" behind each exercise, which helped her stay motivated and stick with it even on the hard days. Within a couple weeks, she saw noticeable improvement in her range of motion and stability. If you're recovering from an ankle injury and wondering if PT is worth it--absolutely yes. It made her recovery faster, smoother, and safer. I'm grateful for the care and expertise she received.

Mixed review. I went here for my ankle a few years ago and Nicole was excellent. I wanted my…read moredaughter to see her for a neck injury a year ago but they were having Nicole going to a couple of locations and training new PTs. So we were able to get an appointment at a different location which turned out to be a mistake. Transferred back to this location and made an appointment with Nicole. When my daughter got there she was told she'd be working with a newly hired PT that Nicole was training. The new PT was doing a terrible intake and my daughter did not feel confident she knew what she was doing. She asked not to be assigned to the new person and saw Nicole for 6 weeks and did help my daughter, therefore the star rating is mixed. Sadly Nicole left Endeavor and so we have not gone back. I would not recommend them. Interesting enough that new hire was removed from the website most likely due to other complaints.

zero visitation for family. very little contact or communication from staff to family members…read more recovery thus far seems minimal.

Before I start my review, I have to disclose that I am a mature, professional, open minded person…read morewho have already raised a caring, loving and decent family. So, I've seen it all in my long life. Sage was very educational for me, despite my being there was not for substance abuse issues, but for a mental health hurdle. My review about the place is four-pronged. First the bird's-eye view. The holistic approach in the facility is second to none. They took great care of designing the program with the goal of calming down the shattered psyche of substance abuse prone patients and giving them resources to keep sobriety as a their life purpose. The staff is highly professional, while caring. The techs go above and beyond their job descriptions. The chefs were a delight to interact with - they accomodate clients nutritional requests, and would even print recipes of the dishes that you really liked. The yoga instructors made me fall in love with the practice. Their focus is restorative yoga - not the type that requires power poses, overachievers' breathing techniques or Kundalini chasing. Just down to earth, approachable and easy flowing exercise. Thank you Chelsea! You were a Godsend. The supporting personnel love what they do, and they do it really well. They handle your outside stressors for you with grace and patience. The aftercare program helps patients for as long as they need. It brings a great sense of community to the patients. They do reach out to patients after their program is completed. Thank you Clint for being a beacon of light on the recovery community. You are an awesome human and very much appreciated. The facility director, Jessica, tries to help everyone, all the time. And boy, if she facilitates a group session, no one can surpass her in preparedness and focus. I don't know where she finds strength to be so awesome. Then, here comes the second part of my review: the patients. No one were there by choice - which sounds obvious. But it didn't justify why some of the patients I met there needed to be the most obnoxious, spoiled, self-aggrandizing and manipulative lot I ever had the displeasure to deal with. Needless to say, race and/or class are generally the root cause of their unwilleness of doing deep self reflection and confront their borderline psychopathic tendencies to try to walk over and manipulate everyone that crosses their paths. Because I signed at least a couple of NDAs by joining the program, I'm not going to disclose the grainy details of their personal lives - which would be doing exactly what they do among themselves while in the care of the program. There were constant gossiping and attempts of character assassination atempts towards "others". That's because some of them carry their privileged upbringing and learned sabotage techniques to treatment (expecting that no one will figure them out ). They were demanding. They complained if something was broken. They whined if any of their stuff was confiscated. They treated the staff poorly or talk junk about them their backs for entertainment. They played dirty to get access to certain liberties that other patients don't have. They picked on people of different ethnicities. They raised cliques, excluded people for breakfast and then tried to tell everyone how much progress they had accomplished at process sessions... all of that before noon. Then, at the end of the day, they put up their best faces to convince the group that they were recovered, so they can allow themselves a great night of sleep. They manipulate their families to get what they want... at every chance they have. If needed, they flirt with the opposite (and sometimes the same) six to get them to jump on their clique wagons. If their therapist call them out on their toxic behavior, they try to turn the other patients against the therapist.. You get the gist. Most of this behavior is done by little princesses whose families threw their hands up in the air and are desperate. Sage was their last resort. The third part of my review: the clinical staff. My therapist was great. She was caring and compassionate. She did her best to keep everyone level headed, considering the job circumstances. Most of the other therapists were average and one was just a burnt-out. But hey, working on this type of challenging environment is draining to any profession. In the other hand, the facility prescriber - while a good fit for substance abuse patients, was not optimal for mental health cases like mine. She didn't give the patients the chance to advocate for themselves (ever) and prescribed me a med that caused my blood pressure to have spikes. Not good. The fourth aspect of my review: the natural surroundings. That was the main factor that encouraged me to not check out earlier from the program. The campus is surrounded by peace, and the equine program is great. Families: Sage can give your kids tools. But they can't fix personality disorders!

Harmony Haus stepped in for my family in a big way - making the transition from IOP to sober home…read moreas easy as possible. The support received and the peace of mind I now have has far exceeded my expectations

The leadership at Harmony Haus is unbelievably the best to have on your team when you or a family…read moremember are working towards recovery. They are patient, caring and so kind and come from the same place where you or a loved one may stand today so they know the battle. I wouldn't send any of my loved ones anywhere else!

Awesome care . The staff is dedicated to the mental and physical well being of its patients …read more They are very kind and are dedicated to getting you to your best physically so you can have a successful return to your home and to your life prior to your injury/ situation. Staff is exceptional from the welcome/release staff , to the physical therapists, to those providing other services like meals, meds, other needs. The key is the top level is very serious that the patients have the most positive experience so that the patient can focus totally on recovery. Amazing Staff and the facility is nice also.

My 76-year-old father was a resident at Ignite Medical Resort-Round Rock for 10 days before he…read moresuddenly and unexpectedly died overnight while in their care. I will not address the overall quality of care he received during his stay in this review. What I will address is what happened afterward -- or more accurately, what did not happen. At 1:30 a.m. on the morning of his death, I received a phone call from a constable, not from Ignite staff. The constable informed me that there had been a "pretty serious medical emergency" and that my father had been found unresponsive sometime between midnight and 12:30 a.m. He stated that staff had called 911 and that paramedics pronounced my father deceased around 1:00 a.m. I was in shock and did not know what questions to ask at that moment. It has now been three weeks since my father's death, and I have not heard from a single Ignite employee -- not a nurse, not a manager, not a care coordinator, not anyone. No one has contacted me to explain what happened. No one has offered condolences. No one has acknowledged that my father died while in their care. To be clear, I am not alleging that Ignite caused my father's death. However, the complete absence of communication is deeply disturbing and unacceptable. The expectation was recovery -- not death in the middle of the night with no explanation afterward. Why did no unit manager, social worker, or director of nursing contact me as the primary contact? Why was there no call explaining the sequence of events? A simple, humane conversation -- "The nurse entered his room to administer his midnight medication, found him unresponsive, we immediately called 911 and initiated life-saving measures, and we are so sorry for your loss" -- never happened. Instead, I am left to imagine what MAY have occurred. For a family who entrusted this facility with their loved one's care, that silence is unfathomable.

It was a horrible, old & not very professional looking inside. No hospital bed, no help calling, no…read morenurse. Didn't stay...wouldn't have left my dog there

One update on the pictures: 12/22 a note was left that she…read morewas supposed to be on a renal diet. The next picture is her meal ticket from 12/25. I cannot get it through their head she is on a renal diet! This is very dangerous!!! My mother is now in this place for supposed rehab. She was transferred here twice from the hospital to get stronger so she can come home. The first time she contacted pneumonia and became severely dehydrated. No on in this place noticed. When I stopped by Friday morning to check on her I couldn't wake her up. We were finally able to get her somewhat awake. I asked how long before the ambulance arrived. They told me they were just going to monitor her. Screw that! I made them call the ambulance and she was admitted to ICU. So severely dehydrated. After about a weeks stay she gets transferred back for "rehab". Please understand this is not a rehab facility. They do not put in the time and effort to help someone get stronger. They seriously don't care. I have fought with everyone there trying to get her good care. I feel like they just bring people in to let them die. She is supposed to be on a renal diet. They don't provide that. They serve everyone the same meal, not caring about dietary needs. Most employees have horrible attitudes. Yes, there are some really sweet employees, but they are few and far between. They rarely clean this place. I took a picture of the mess under her bed when she was returned on Tues. on Friday I took a picture of the exact same mess. I am trying to get her out of here, but it's Christmas and I can't find anyplace that has administration on duty. Hopefully by Wednesday I can get her moved to a place that wants her to get better.

This business in Manor is one of several located around the Austin area. Normally one would…read moreassociate a visit to such a place to have some patient privacy behind closed doors ...., not here. As soon as you step through the door you are confronted by a small room with 7 pieces of equipment, 5 therapy tables and 3 chairs that act as a waiting area. In other words, the few patients in the room are doing their therapy routine for all to see. The room itself is much smaller than your average convenience store. Towards the back of the room, they do have a private exam room behind closed doors. With that said, the staff was very helpful and thourough. The staff will interview you thouroughly so they have a very good picture of your issue which helps them tailor a routine for your recovery. If you don't mind carrying out your routine in plain view, this is a good space for this kind of therapy. I would have added more photos, but no photography was permitted other than what I posted.