My name is Tyler McReynolds, and I have a long history with this business, this location, and the…read morepeople who have been involved in running it - and, unlike many of the reviews, I actually went here. My brother also went here 2 years before me, he was there for 6 months. He was sober 15 years and I was in AA for 10 years consecutively. I know exactly what goes on at this place, regardless of how you guys want to dress it up over time, or slap on a new coat of paint, or LLC. I am sad to see it, but I do find it very fitting, that you all still have Steel on Steel listed on the current website, in 2025. Mark Houston was really proud of that, which I think is a fact that is worth considering, if you guys who work there now were also subjected to it. For others I will explain what Steel on Steel was. Let's say today, right now, there are 30 clients in treatment. All of those people are in a treatment cetner, because something has happened for them to be so down and out, or otherwise confused, that they have now ended up in a treatment center. Many are broken, shunned by their family, and quite simply embarrassed and unsure of how to proceed or even what is going on. Steel on Steel is picking out one of those desparate, broken clients, and forcing them to sit in the center of the room, where everyone else sits around them in a circle. So 40 people sitting in a circle, with 1 person forced out alone at the center. You need a pretty big room for this, and by the way I have photos of the room this took place in. And, I use the word forced, because many of the clients were court ordered to this treatment center, and if staff reported them as being out of line or unfit for release, they could be sent to prison. Bottom line is, no one could refuse anything. You were forced to particiate in any activity, and that most definitely included Steel on Steel. Someone says it's time for Steel on Steel, and once the stage is set - lights and all that as you guys like to say - the next step of the ritual is for the other 29 clients, and any staff members present, to come up with the most cutting remark that they can, about the person sitting in the middle of the circle, in order to completely break that person down, because that person is entitled and delusional - so say the staff. The idea of Steel on Steel is for 30 patients, who have just come off the street, to somehow fix each other with "constructive" criticism, in this way. So: the one client is forced into the center of the room, is not allowed to speak, may not cross their arms, must sit upright, and may not respond for 24 hours afterwards - this client will sit in silence, and they will make eye contact with every client, and every staff member, as they are read these shaming remarks, one by one. And that's Steel on Steel. Mark Houston's proud legacy - a group attack on someone at rock bottom. The idea is to break you, as Mark said. AA people like quotes: "Give a small boy a hammer, and he will find that everything he encounters needs pounding." And who did Mark love swinging that hammer with. But you still have it on the website, like it's some sort of refined art, to gang up and bully and shame people, who have functionally become your prisoners, are completely at your mercy. Really interesting stuff. That was the carrot Mark Houston and others loved to hold over every starving person's head: "Don't like what I say? You are here because you did XYZ, but you have the nerve to question my methods? I'm Big Time Sobriety. Better start taking notes, or you can have fun in prison when we give you a bad report" - and he used the same tactic, to convince families to keep their loved ones locked away for more time. "They aren't ready. Need a 4th month." Here's another interesting thought: every single client is initially recommended 3 months in treatment. For these 3 months, staff plays like they are thinking about each individual the whole time - but then somehow, by some miracle, every. single. client. Is recommended a 4th month, and it's the same price as the others; EXCEPT, the clients who they already know will not be able to afford a 4th month, never seem to need one. Every. Time. It's just amazing. And as any reasonable person would imagine: no one will believe a client's word over Staff, especially a client who was court ordered, which very many are. There will never be any winning for you, while in treatment, over the wise words, circular arguments, and many years of 'Sobriety' claimed by staff. I started drinking as a child at 10, then as often as possible through 12 and 13, substances later, I spent 15 years around AA, eventually staying sober for 10. I also went here. How many of you people, who leave 5 star reviews for this place, because "you've been referring people a long time", can say any of that. Where are all the 20-year sobers. In a 90-year old program. Don't kid yourselves. I will not stand to be disrespected by anyone from this place again.

I read the good and bad reviews- I stayed for 28days trauma intensive program, through BRC trauma…read moreprogram at Makana path.You will truly get in what you put into the program - that means I saw people disrespect themselves, waste money, skip modules, meetings, and say they want to continue bad actions. I used my 12 steps in all I did daily, with therapists, with counselors, with the RA's with the nurses. If you do not use the 12 steps given how do you expect the staff to treat you how you want to be treated and respect your boundaries. Actions & more actions! Faith without works is dead. 2 weeks after I graduated I was asked to be multiple peoples sponsor. I thank my boss eternally for the biggest act of self love gift of being in this intensive healing program at Makana.

What I needed, when I needed it. I thought this stuff was a bunch of mumbo jumbo, but this was the…read morespringboard to get me started on my journey. Counseling staff, medical staff, BHT's, and kitchen staff really cared. I made friends here, that I will have for the rest of my life. I'm now at 1 year sober. Thank you to everyone that works there! What you do makes a difference.

They are horrible in every aspect. Amber Unprofessional, Karen extremely unprofessional, I call and…read moreNO one returned my calls or made any effort to do so. I tried to get in touch with Amber numerous times left messages with no reply. Majority are people just getting out of prison who have nothing. They sent my husband into precipitated withdrawals because they lied about a medication program they offered The said they had a medication program but they didn't and don't. They sent my husband to the ER because the gave him medication that send him into withdrawals. They could have killed him. Didn't pack his stuff up and left it in the sleeping area and other men went thru and took my husbands things. The VA is not referring people to this horrible place and NO ONE should send their loved one here. They are bottom of the barrel. The facility is sub par, dirty and completely horrible!

Mom has been here for a week and a half, and she's doing VERY well. The ONLY complaint I've had at…read moreall is sometimes I've come in and her dinner is there, but she doesn't know how to raise her bed up so she's sort of lying there unable to eat. I know they only take people who are able to feed themselves (she is), so the kitchen staff may not think about it when they drop off their trays. I've mentioned it to the nurse, so hopefully that will be remedied. Mom has made so much progress...it's really amazing for someone her age who has been through hell. I'm very impressed with this place generally...everyone is very kind. If I had it to do over I would probably hire a sitter to help with mealtimes, but the confusion is wearing off and she'll be home soon...just a few more days. Thank you, Rapid Discovery!

I am here today volunteering at Sedona Trace Health and Wellness. My community service sisters and…read moreI are providing a birthday party for the residents with October birthdays. Our community service organization volunteers every month at Sedona Trace. The administrators and nurses were helpful in sharing any resident restrictions and locating the birthday folks for the month. The facility provides comprehensive and care and treatment plans for its residents. They have full-time In-House therapy and specialized skilled nursing.

treats the family like crap very abusive especially if you're an elderly veteran.or there is money…read moreinvolved loyalties are a purchasable comodity especialy if you're persistant. want a guardianship ,they'l get you one for the right price. telephone contact virtually imposible. if they do answer they hang up on you. not a place for my worst enemy!!1

Ashley, Lane, and Light are awesome! The office is well equipped and clean! My daughter started PT…read moreafter spraining her ankle (sports injury), and I can honestly say it made a world of difference. When she first started, she was still dealing with swelling, stiffness, and pain that made even basic movement tough. The team took the time to assess her injury and build a personalized recovery plan that progressed as she healed. The sessions were a mix of strengthening, balance work, stretching, and hands-on therapy. I appreciated how they explained the "why" behind each exercise, which helped her stay motivated and stick with it even on the hard days. Within a couple weeks, she saw noticeable improvement in her range of motion and stability. If you're recovering from an ankle injury and wondering if PT is worth it--absolutely yes. It made her recovery faster, smoother, and safer. I'm grateful for the care and expertise she received.

Mixed review. I went here for my ankle a few years ago and Nicole was excellent. I wanted my…read moredaughter to see her for a neck injury a year ago but they were having Nicole going to a couple of locations and training new PTs. So we were able to get an appointment at a different location which turned out to be a mistake. Transferred back to this location and made an appointment with Nicole. When my daughter got there she was told she'd be working with a newly hired PT that Nicole was training. The new PT was doing a terrible intake and my daughter did not feel confident she knew what she was doing. She asked not to be assigned to the new person and saw Nicole for 6 weeks and did help my daughter, therefore the star rating is mixed. Sadly Nicole left Endeavor and so we have not gone back. I would not recommend them. Interesting enough that new hire was removed from the website most likely due to other complaints.

From my experience in working in the behavioral health industry Sage brings a much needed approach…read moreto individuals that are needing to find alternative skill sets to their overall mental health. Staff that work here are mindful and understanding. Highly recommend to anyone looking for treatment.

zero visitation for family. very little contact or communication from staff to family members…read more recovery thus far seems minimal.

Harmony Haus stepped in for my family in a big way - making the transition from IOP to sober home…read moreas easy as possible. The support received and the peace of mind I now have has far exceeded my expectations

We refer a lot of our clients to sober living and have been very pleased with the accountability…read moreand quality we have observed with all of the clients that have gone through their sober living. We are picky about where we refer clients and have been very pleased with the program over there!

Good service staff are friendly. Only problem is that they have a lousy food at cafeteria.read more

I cannot recommend this facility to anyone with a loved one who needs skilled rehabilitation or…read morehigh-acuity care. My family experienced repeated problems with severe understaffing that appeared to affect nearly every aspect of patient care. At times, it seemed there was only one nurse or aide responsible for as many as 17 patients. Whether that was the official staffing ratio or not, the level of care reflected a facility stretched far beyond its limits. The most upsetting experience was waiting well over an hour after using the call light for help with toileting. By the time anyone responded, my family member had already soiled herself. We ended up providing the care ourselves most of the time because we could no longer depend on timely assistance. On another occasion, a broken bathroom call light left her stranded for approximately 45 minutes, forcing her to attempt an unsafe transfer on her own and creating a serious fall risk. Unfortunately, these were not isolated incidents. During visits, I regularly saw multiple call lights going unanswered, families wandering the halls searching for help, and patients waiting far too long for basic care. At one point, while patients were waiting for assistance, several staff members were gathered in a back room eating together, leaving the floor seemingly unattended. Employees need to stagger breaks. The food was another major disappointment. This facility promotes itself as a high-end rehabilitation center, yet meals were consistently poor quality and lacked the fresh, nutritious foods patients need to heal. My family often felt compelled to bring outside meals, yet there wasn't even a microwave available for reheating food. I was also concerned by several operational issues, including the use of a shared open ice cooler instead of a more sanitary dispensing system. Delays in laboratory testing that could impact dialysis patients, where timely lab results are critical for safe treatment. There was no onsite lab and lab results were not posted or available for 2 days. What saddened me most was seeing vulnerable patients--including veterans and retired healthcare professionals--left waiting for basic needs such as toileting, hygiene, and assistance. No one recovering from surgery, illness, or dialysis should have to worry whether help will come in time. I understand that healthcare facilities everywhere face staffing challenges, but patients and their families deserve safe, compassionate, and timely care. My hope is that management addresses the chronic understaffing and operational shortcomings so future residents receive the level of care this facility promises. PS: The chief of culture Jim White owns casinos. This man has no clue about how healthcare is run or works.

It was a horrible, old & not very professional looking inside. No hospital bed, no help calling, no…read morenurse. Didn't stay...wouldn't have left my dog there

One update on the pictures: 12/22 a note was left that she…read morewas supposed to be on a renal diet. The next picture is her meal ticket from 12/25. I cannot get it through their head she is on a renal diet! This is very dangerous!!! My mother is now in this place for supposed rehab. She was transferred here twice from the hospital to get stronger so she can come home. The first time she contacted pneumonia and became severely dehydrated. No on in this place noticed. When I stopped by Friday morning to check on her I couldn't wake her up. We were finally able to get her somewhat awake. I asked how long before the ambulance arrived. They told me they were just going to monitor her. Screw that! I made them call the ambulance and she was admitted to ICU. So severely dehydrated. After about a weeks stay she gets transferred back for "rehab". Please understand this is not a rehab facility. They do not put in the time and effort to help someone get stronger. They seriously don't care. I have fought with everyone there trying to get her good care. I feel like they just bring people in to let them die. She is supposed to be on a renal diet. They don't provide that. They serve everyone the same meal, not caring about dietary needs. Most employees have horrible attitudes. Yes, there are some really sweet employees, but they are few and far between. They rarely clean this place. I took a picture of the mess under her bed when she was returned on Tues. on Friday I took a picture of the exact same mess. I am trying to get her out of here, but it's Christmas and I can't find anyplace that has administration on duty. Hopefully by Wednesday I can get her moved to a place that wants her to get better.

This business in Manor is one of several located around the Austin area. Normally one would…read moreassociate a visit to such a place to have some patient privacy behind closed doors ...., not here. As soon as you step through the door you are confronted by a small room with 7 pieces of equipment, 5 therapy tables and 3 chairs that act as a waiting area. In other words, the few patients in the room are doing their therapy routine for all to see. The room itself is much smaller than your average convenience store. Towards the back of the room, they do have a private exam room behind closed doors. With that said, the staff was very helpful and thourough. The staff will interview you thouroughly so they have a very good picture of your issue which helps them tailor a routine for your recovery. If you don't mind carrying out your routine in plain view, this is a good space for this kind of therapy. I would have added more photos, but no photography was permitted other than what I posted.