HORRIBLE QUALITY. Horrible installation. Horrible service. Horrible people that run the place. DO…read moreNOT GO HERE. They screwed over my parents twice so far Calling them up for the 3rd time now. What should have taken max 1 month has now been over 4 months as they got the first order wrong. Now the, second order is wrong. What the hell!? I'm really confused here. All fricken dang four window frames are scratched to hell. I CANT BELIEVE YOU WOULD SCREW OVER PEOPLE LIKE THIS. Unbelievable. DO NOT GO HERE. DO NOT GO HERE. DO NOT GO HERE.

We purchased our new windows from Lewis in early May of 2025, then Steve came out to take exact…read moremeasurements about 2 weeks later. From that point on communication from Window World was a bit lacking. I called them at least 2 times looking for a status, and each time the phone call concluded with a young lady saying "let me do some research and get back to you." Both of those calls were never returned. During the second week of July I contacted Lewis and let him know that we were hearing crickets from Window World. He advised that he would have the installation manager contact me the next day to give me a status report. The next day I received a call from the scheduling manager and she advised that our windows should be in on that day's truck. Long story short, we scheduled the installation for July 14th and 15th. On the morning of July 14th, the crew showed up 15 minutes early. That impressed me. They really seemed to be on the ball. Unfortunately, that momentum quickly faded as the day unfolded. Sometime around 10am the crew removed the three front windows in my living room. They replaced one and left the other two holes wide open for the rest of the day while they proceeded to change every other window in the house. They finally got back to the two gaping holes at about 4:30pm. (..By 3pm I had 10 million flies breeding in my living room and the temperature was a comfy 90 degrees..) I couldn't understand why they removed the three biggest windows in the house and then left the holes for two of them open while they changed every other window. I learned why later in the day. A very annoying part of the entire experience today was that the crew could not have cared less about closing gates. My backyard is set up with multiple gates to make sure that my dogs can't get near the street. Every time they went through any of the gates, they would leave them open. I even asked the foreman to ask his crew to make sure to close gates - because they didn't speak English - but this didn't help. Every time they went through a gate, they left it open. This happened repeatedly. Do none of them have family pets? The real kicker in all of this is that at 5:30pm I was told that the crew didn't have the correct window to fill the last gaping hole in my living room. I tried to call Lewis and went to voicemail. I tried to call Steve and went to voicemail. I called the Window World main office, and they promptly transferred me to...you guessed it...someone's voicemail. Not sure what to do now. Someone is supposed to call me back. On July 15th, after a few more calls, I finally received a return call from Window World and was told that they would need to re-order the missing window. It would take about a month "if we're lucky." I now have a 60" x 43" piece of 1/8" plywood in place of my front window. It hisses when the wind blows and I'm willing to bet it will leak if it rains. I've lived in New Mexico for 47 years and for the first time ever I'm praying that it doesn't rain. To anyone considering new windows in their home, please know that my wife and I are VERY much regretting our decision to go with Window World.

Isaiah helped repair two antique mirrors that were falling apart. he glued the frames and…read morereinforced the backing. Not only that he came to my house to pick them up.

I reached out to a few other places that were going to take quite some time to get our window…read morereplaced. O Y P came out the same week AND replaced the window that same week also. Extremely fast and efficient. The pricing was extremely reasonable too, which is hard to come by now. Very professional and reliable, will be using O Y P for any future needs as well.

sent someone to look at my windows and then provide an estimate...never heard from them again.read more

NO, NO AND NO. Took a 14K deposit and never ordered the windows. Has lied to us for months. Find…read moreanother window company....

They came quickly (but not emergency service as they were out of town.) As an aside, I don't think…read morethey charged me for the emergency call either. The owner himself came and took care of this and the work was done quickly. It wasn't perfect (some small edges were broken with the vandalism and/or busting out the existing glass. They are internal, small, and one would ever know. Took less than an hour for a double pane with ornamental bars re-used/salvaged from my own door. Looks fantastic (just not perfect, albeit minor.) Price seemed competitive also. Owner exceptionally polite and responsive.

Vincent and Pete were amazing got the broken wdw quickly and effectively would highly recommend for…read moreany job

We had a leak above a bedroom window that appeared to be from old siding. We replaced the siding…read morewith stucco and repaired the drywall. Imagine my surprise when it rained and the leak returned. I had two window companies look at the window BEFORE the drywall was repaired and closed. Everybody said the existing window looked fine. They were wrong. Out of frustration I called Casey at Door and Window Company and he was kind enough to talk me through the issue to troubleshoot it over the phone. He decided to come take a look. It took him less than 10 minutes to discover that the leak was from coming from the window that was less than 10 years old. Not only that, but Casey also determined that the person who installed the window used the wrong window and that is why it was leaking. They installed a block frame window that was allowing water to seep right in. Casey immediately ordered a new window and came back to install it when it came in. From start to finish Casey was a pro who cares. He could have given me the same lip service the other two companies gave me but he went the extra mile to do the job correctly and I am grateful for people like Casey. Honest and professional.

From the owner: Door and Window Company, located in Albuquerque, NM, is ready to assist you if you're in the market…read morefor new doors and windows. During our design consultation, we will help you determine what style, size, and shape of window or door you need to fit your home or business.

I got a sliding glass door replaced with French doors and a pocket door replaced with a standard…read moredoor. Both are beautiful and functional.

Greg is excellent! I never write reviews for anybody, but I felt compelled to write a review for…read moreGreg today. I contacted him to get a few older windows replaced, but through no fault of his own, the window order was delayed. He offered many times to refund my down-payment and apologized for the delay. When the work was completed he even offered me a discount for the delay. In short, he achieves high-quality work at a fair price, and is very professional through the entire process. You won't regret working with him.

I had a windshield replaced at their Eubank location and purchased a replacement window pane at…read moretheir Altez location. They did a great job replacing the windshield, which was done quickly and without an appointment. I called ahead to make sure that a technician was available to cut my windowpane, (there was). It was cut perfectly and at a great price. I will use them for all of my glass needs.

I would highly recommend ASAP glass (Altez location) for home window repair. The sun had damaged…read morethe window trim and glazing stop on about 16 of our windows. I had made many calls throughout Albuquerque area with no luck until I found ASAP glass. I spoke with Crystal and she was so accommodating from the scheduling to the ordering of parts needed. I was very happy to be able to get the windows repaired within a few days. It was a really hot day and some of the windows were pretty high but the job was completed perfectly and the windows look brand new! I was so impressed with the service and professionalism that I wish most businesses could follow their lead! Great job, ASAP Glass you have one happy customer!

K2 Roofing did excellent work replacing my old roof. K2 sent an experienced, knowledgeable person…read moreto my home. He was friendly and we had good rapport. He listened as he showed me a variety of shingles letting me know the difference in quality, what I should expect out of each product and their warranties. K2 was the 5 th company to come over and give me an estimate. I bought the color and quality that I knew would last 30 years and my roof looks great.

From the owner: At K2 Roofing and Remodeling, we specialize in roofing, window, and exterior door replacements. As…read morea locally owned, female-operated business, we pride ourselves on providing expert installation with premier products. Our full-service approach ensures personalized, exceptional service that sets us apart from the competition. We focus on client satisfaction, going above and beyond to deliver a seamless, high-quality experience. Trust us to enhance your home with the care and attention it deserves!

February 6, 2026 - It gets even better, my wife just got a call from the company trying to strong…read morearm us into signing a document sayin that the work is complete, and they told her that they would only deliver the door if we paid in full now. The contract clearly says that we sign when the work is done. We do not plan on signing until the work is done. February 6 2026. - I am completely disappointed with this company. Do not believe the 5 stars from others - the sales people have you do that. After waiting for 2 months for another door to come, because the last one was wrong, they only brought a frame with the intent to "just make it fit." I appreciated the installers awkward position, because it was the company decision that they had to communicate to us. We had no communication with the company at all. We will now have to wait for another couple of months for them to bring us something else. This is completely unsatisfactory. ---- December 2025 - Our sliding door install did not go as planned - door was bowed, and too small when it came to us. We then got a text saying the work was done, and someone would come by to get the rest of the payment. There seems to be poor communication between the installer, contractor, and the company. When we called the company, we are told now it could be "months" before we get another door because it has to be manufactured again. In the meantime we have a temporary install of the sub par door that does not work correctly. The sales team was friendly and professional. They arrived on time; they were dressed professionally; they knew their product; and they worked with us on financing.

3 missed appointments, why? I tried to give them benefit of doubt, today 3rd time. No call about…read moremissing a very important appt. (since they already missed 2 appts) they knew all details BEFORE appt #1. Today appt. #3, my roof is beyond the scope of their work and the guy on the phone wanted me to still allow them to come look at the windows. OMG are they for real? This company is not worthy of your business no matter what it is. If I could rate them less than 1 star, I would.

Leon and Gabriel were On time, very…read moreProfessional , clean. Very pleased with their service!

I purchased two large windows and a sliding glass door replacement. Recently the sliding glass door…read moreshattered and I put in a warranty request. They had me send in pictures and without even coming out to look at it they denied my claim for warranty work. I purchased from them because they're supposed to be a reputable company, not so, they don't stand behind their product. I will never use them again for any work and I advise everyone to stay away. If they wanted to improve they could just stand behind their warranty.