well, I had a pleasant experience when the sales lady came She was very knowledgeable and it was easy to understand what she was selling. She was very knowledgeable and it was easy to understand what she was selling. Then I have to deal with the who does the schedule. And this is why it's only getting three stars and I haven't even had the yet Because I live out here in Edgewood and it's April, it's usually hoy and the weather is very unpredictable one day it's in the 70s the next day it's in the 50s so with the schedule the week is nice until the week. I have to get my windows in and then it's crappy so when I know what's going to be I have called in and it doesn't matter. She is argumentative. It's like she doesn't get that. You don't want Dirt in your house blowing 60 miles an hour and I have the two biggest windows in my house going in and I her that wants to put it off for two or three months down the road and I'm like that's not gonna happen either so she just has no common sense or obviously she doesn't live here. She must live in where there's plenty of just doesn't get it so three times I've had to call her I've had to argue with her. It just really gets old if they just can't say OK let's just schedule that day and be done with it but no, she has to argue with you. It's really been that the worst part of all this and I should've went with another when I was gonna have to deal with somebody like her and again I haven't even had the windows installed yet. This is what I'm putting up with. read more

We would like to thank Antonio and Jesus for doing a great job on our window installation. The quality of work was excellent and they did a very thorough job of covering furniture and cleaning up afterwards. They communicated effectively, letting us know when they would arrive and return to finish up the work. The window quality is great and we had a much better experience with getting a quote compared to our brief experience with Dreamstyle. We'll use accent Southwest when we need more windows in the coming years. read more

We had 2 windows replaced. Paul, Carlos, Luis, and Mike spent 2 days carefully removing the old windows, preparing the openings, and installing the new windows. The windows are the highest quality and come with a lifetime guarantee. Contact Shelly & she will review the many options available. read more

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Tony/ Jose installed 7 windows and did a fantastic job they were fast cleaned up after themselves and were very professional I'm very pleased with there work! read more

Accent Southwest Windows & Doors - Windows Installation Near Me - Albuquerque, New Mexico

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We recently had nineteen windows replaced in our house. We like all of the windows but the picture windows are really nice! We have three windows that have an "eyebrow" (arched) top. The new windows fit perfectly - no stucco or drywall issues during the removal or installation of the windows. The project took two days. Day One we had a crew of three - Obed, Jayme and Mike. Day Two we had Obed and Jayme. They paid attention to details during the removal of the old windows and installation of the new windows. They did a great job cleaning up both the interior and exterior of the house. There will be stucco work on the house in the Spring and a representative from the stucco company came both days to check on the window project. He was very pleased with the job that was being done. Thank you Dan Clark, sales rep, Obed, Jayme and Mike, installers. read more

I'm going to have to edit the earlier part because Accent SW Windows recently got a new owner. I had a problem with a window in the garage because the frame warped. So my previous pictures showed that. Once Jesse, the new owner, saw my review and heard about the problem he called me, came out himself and ordered a new window. The problem with that particular frame was the acrylic glass block window warped and it warped the frame. I think what happened was the acrylic glass block couldn't stand up to the sun. Anyway they came and fixed it and he did everything he said and the workmen came and showed up on time and it's done. So they did honor their warranty and it wasn't really the frame itself that warped in the first place. I haven't had any problem with the rest of the windows. The picture is added at the end. read more

Accent Southwest Windows & Doors - My new window - Windows Installation Near Me - Albuquerque, New Mexico

We've used Accent Southwest before for 5 other door projects and, even though there were a couple of little issues with each install, the doors turned out beautiful... until this recent experience. We placed an order for a fire-rated interior garage door on 1/11/2024 and this job took over 6 months to complete! Delays in the order, poor workmanship on the bullnose drywall repair resulting in damage to the door, wrong paint type and color ordered for the repairs, no follow-up from customer service and when we would call for an update it took quite some time to get a call back. Delay after delay and excuse after excuse. We had to take off work to meet contractors that were constantly late, or canceled at the last minute. The door still doesn't latch all the way without pushing it closed as an auto close fire-rated door should. The owner promised a $300 discount however we were invoiced for the full amount and had to request a new invoice. VERY DISAPPOINTING EXPERIENCE! I no longer recommend this company. read more

We were treated exceptionally well from ordering the correct door for our house to the quality of the installers Antonio and Luis. They paid remarkable attention to the installation and were so polite and pleasant to work with. read more

We needed a new front door for our new house. The previous owner installed a very cheap door that did not fit the opening and was causing the moulding to break. I learned that fiberglass would be the best option due to the ABQ weather and ProVia is a top-tier brand. I reached out to Accent Southwest and Greg was helpful and accommodating. We got the door ordered right away, but due to Covid, shipping times were pretty slow -- it took 9 weeks -- but we are BEYOND PLEASED with the results! The installers were attentive to detail and the new door fits like a glove. I admire it daily and have gotten many compliments on it. I would definitely use Accent Southwest again! read more

Accent Southwest Windows & Doors - ProVia Signet Fir Fiberglass Door - Windows Installation Near Me - Albuquerque, New Mexico

I'm disappointed in the owner of the company. The service of the front desk, and the windows themself have been great. The stucco, responsiveness, and lack of respect from Jesse have been problematic for me. When we had our windows installed we moved everything to the middle of our home to make room. We came home to a house completely covered in drywall dust that we had to spend the next day cleaning top to bottom. The wrong color trim also showed up for one window (which happens) and they were quick to reorder. Problem I had, was that they left the rest of the door wood laying on top of my couch and pillows and I had to store it for a couple weeks while I waited for the other piece to show up. When we replaced our windows and doors we also decided to have our entire house re-stuccoed since they were going to patch it anyways. The stucco itself looked good, but the guys who completed it made an entire mess of our property. Utilized our hoses and left them unraveled and covered in stucco mud. Got mud all over our wood beams, all over our pipes, our new windows, our shed, etc. When we called and requested them to come and clean it they showed up and barely made an effort. My husband and I decided to clean everything ourselves and needed to sand our wood beams down and stain as well. Shortly after we noticed cracks in the stucco at the bottom of each slider door. We informed Jesse of the cracks and the crew came out to patch. I'm disheartened by the patch work we received and the color doesn't seem to match. I reached out 2-weeks ago and was told that this was passed along to Jesse but I haven't heard back. I feel a complete lack of care now that it's a warranty issue. We'll see how this progresses, but I wouldn't recommend using this company and would recommend purchasing the window brands and having a better contractor for that shows more care for your home install them for you. Overall disappointed and feel like my home wasn't treated with the same respect I see from other reviews. read more

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Had such a great experience with Accent Southwest Windows & Doors! Excellent product! My installers Antonio & Luis, do such quality work. They pay attention to details, they are clean and quick and super polite and helpful. The whole experience was great! And they are a local owned business! Which is important to support right now. Thank you Accent team! read more

Accent Southwest Windows & Doors - Before - Windows Installation Near Me - Albuquerque, New Mexico

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Whatever the "Sales Rep" told us in terms of receipt and installation of windows, INCLUDING receiving a pre funded debit card WAS ALL JUST A PLOY!!! In reality, it took over 30 days past the provided date for the windows to arrive and be installed AND I was never presented the prepaid debit card! We even called her Manager wanting some consideration for all the delay and "misinformation" and the Mgr basically told us to POUND SAND!!!! He DID NOT CARE that the organization had impacted other work to be done (since it really wasn't HIS home) nor was there any mention as to WHY the prepaid debit card WAS EXCLUDED within the paperwork! IMPORTANT NOTICE: DO NOT BELIEVE A WORD THESE PEOPLE TELL YOU .... read more

Ive had two separate jobs done, which included four doors. They provided quality products and a quality install. A few months ago a door knob stopped working and they came out and replaced for free of course. Very happy with them and will use again and again. read more

This is the second time I've used the company. They did a fair job with the first door replacement but had a few hiccups so I thought I'd give them another go. I will not be using them again for windows or doors, nor do I recommend them. 1. They showed up almost three hours late 2. They didn't have the correct tools so one of the guys had to go to home depot. 3. I asked them to keep the door closed between the kitchen and the living room so the cat wouldn't get out - they let cat out when they apparently needed to use the bathroom (frequently) 4. they took off for lunch (understand but they had only worked for less than 2 hours 5. They then took off again for almost an hour for no reason - just walked in the back to finish. This is unacceptable! read more

Recently did a bathroom remodel and definitely needed to replace the window. Accent Southwest windows and doors did an outstanding job. The window is beautiful!!!! Antonio and Jesus did the installation perfectly! Would definitely recommend them and the company for good quality work!! read more

Just had the most competent installation of a window ever. It took René, Adrian, and Hugo 35 minutes start to finish, including clean up (which was minimal.) The well made window looks very nice and slides beautifully. Our whole experience with Accent SW Windows and Doors was extremely professional from start to finish. We'd buy from then again in a flash! In fact we did. We just bought a whole house full of windows for our rental property. read more

organization only concerned about the sale. Hard working installers, company ordering quality control scheme. After 2 mins still missing screens. No follow up or communication from company. Unless we call and complain, no interactions. The only concerns is making money and hoping I give up time to file complaint with nm stat attorney general's office. Stay away from using this company they suck. read more

Window install "completed" last week. While I hate to have to post a review like this, others need to be aware. I will be posting videos on Facebook and Instagram, so check there for a fuller picture. read more

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Jesse and Jesus were great very clean and professional I'm very happy with my new doors

We love this window company. However, they no longer carried windows with the bronze exterior - which we needed. So, we were delighted when they called a couple months ago and let us know they had a new, highly-rated supplier for fantastic windows with a bronze exterior! (Which means they took notes and remembered what we most wanted!) We decided to try one of these new windows as a test run and we love it already. Jose and Antonio were the installation team. Right before they installed the new window, they told us with a smile "Oh, you are going to notice a difference right away." Boy, did we ever! The room was instantly transformed and no longer as impacted by the sun's heat. We could now leave the blinds wide open at all times if desired. The window was beautifully installed and they made sure I knew how to work it and care for it before they left. (Our only complaint is a minor one. The corner of the window wall sheetrock suffered a small chip and no one mentioned it to us. We only noticed after the fact.) This is the second window this company has installed for us and we plan to hire them as we are ready to replace the remaining windows. Highly, highly recommend these folks. They endeavor to do a great job, provide excellent customer service and will make things right. read more

Installation was great. Price was great. Was never told I had to wait for a missing trim piece. They called to fit me in when they got it for the next day after they called. Today is Thurs. I had to reschedule due to a meeting conflict. They cancelled but said they'd reschedule me NEXT week. Why not reschedule when I called? Customer service over the phone is less than professional and caring! read more

I had a few window installed about a year ago from accent southwest Windows. The Windows still look great so can still notice the insulation the window go e my house. I definitely recommend checking this place out. read more

We met Jesse Martinez (seller) after meeting with several other companies (Home Depot, Window World, DreamStyle & Renewal by Anderson). He was the most qualified and knowledgeable of all by far and we later found out he was an installer for almost 2 decades before moving into sales. We appreciated him since the first second as he also was able to accommodate all our windows needs. He wasn't giving us the BS speech most of the other companies gave us. Window World would have been our second choice, but the product Accent Southwest Windows offered was of better quality. These 2 would be the only companies I would recommend (we were looking only at Vinyl windows). We placed our order in May and Jesse told us 12 weeks wait time. Windows were installed at the end of week 11!!! We have been remodeling our house little by little during covid year and this is the only company which delivered the product/service in the timeframe promised. Installation took one day (for 8 windows total in a house from 1948 with original windows, storm glass as a second window plus bars, all custom sizes including frames removed). Leon & Paul (Installers) arrived before 9am on scheduled day and left the place CLEAN all around. They were also quiet (Husband and I work from home nowadays). Our house is brick on the outside and the installers made sure the finish was also great with the brick. We wanted to make an opening smaller by 5 inches for one of the windows and they did a perfect job as well (other companies didn't even have that option). This specific window outside brick work wasn't included in our contracted price but they found me a third-party person who would do it right away as well (who also did an excellent job). On installation day, we noticed Jesse was also helping with the install. They were the best team I've ever hired, and I would hire them again anytime. The windows are highly rated energy Efficient, modern, stylish, light, and easy to operate yet of high quality, too soon to test their cold/heat properties but the noise reduction is amazing (We live across a city park). Their windows come standard with the Vent Latch and other companies offer it only as a premium feature. The Glass is so clear you may think the window is open. We love our investment, and we are really pleased with Jesse, Leon and Paul for their excellent work and high customer service. Accent Southwest is the best company for your investment. Add-ons: We appreciate all the contactless service possible during this pandemic (We were able to make all payments over the phone) read more

We recently had the majority of our old windows replaced by Accent Southwest. We received several different quotes and chose them for their professionalism and product quality/pricing. I was very happy with our salesman. He was very knowledgeable and was always available to answer questions. Our windows took about 3-4 months to manufacture/ship which we were told about ahead of time. We scheduled our window installation over a 3 day period about 2 months after our windows had delivered to the Accent Southwest warehouse. This is where our experience goes south and unfortunately I regret choosing them. At the end of the 3rd install day, the crew realized they were missing a window. A window that is on the very front of the house. Now, the window was ordered as part of the original order and paid for but at no time during the two months the window sat in their warehouse or at any point after, did a SINGLE person take the time to just simply count the windows to make sure they were all there. If someone had verified this at any time, the window could have been reordered and the issue could have been corrected. So, as of now I have one window on the FRONT of my house with a grid in it and the remaining windows are new. It will take another 2-3 weeks minimum (it's been 3 weeks already) to get a new window in to fix their mistake. This is completely negligent and absolutely inexcusable. If you want new windows, choose a company will actually make sure that SOMEONE verifies you are actually getting what you pay for. read more

I just had a replacement sliding glass door installed by Accent Southwest. They had the best value: the highest quality, best warranty, for almost cheaper than anyone else. It certainly seems better quality with better warranty than the one company I found that was a little cheaper. Antonio and Jesus were the install team, and they did a great job. They were nice, hard working, and cleaned up the site well. Excellent work. I think it looks very good. read more

Antonio and Luis did a great job installing my sliding glass door and window. Still have to have the rest done (wall patch; stucco patch), but I'm guessing it will be done well also. So far, so good. read more

My mother needed a new front and storm door for her house. As a previous customer, we called Accent Southwest. They went over the options with us, and we ordered the door. The door arrived ahead of their promised time, they promptly installed it. Antonio and Jesus did a great job with installation and we are very happy with the product. A great product and a great company read more

We purchased almost $30,000.00 worth of windows. It's taken several interactions to finally get me pissed off enough to write a review. When the windows were ordered they ordered the special shaped windows backwards, we had to wait additional time for the installation to take place. When they were installed I had one of the installers tell me my husband didn't want them to do the inside trim, he was going to do something different with them. I'm so trusting, I didn't question it. My husband is 75 years old and he's a retired contractor so I thought there could be some logic to it. When they left my husband was a little angry at me and asked why we paid to have them installed if I wad going to have him finish the trim. They went to him as well and said I didn't want them trimmed out. I signed off on the invoice, my mistake that I didn't question it. Time goes on, a few of the windows in the Dining room are hard to latch I called and was told to push up or down to force it. I recently started to open a window in a room that has been closed up for the winter. I had never tried to open this window. I noticed it didn't have a screen. I don't believe it's ever had a screen or I would have found it on the ground. I called requesting a screen and they said it's been too long and there would be a charge. A $38.00 charge if I picked it up. I feel like I'm being called a liar. You would think for $30,000.00 they would show good faith and give me the screen I paid for. I suggest you do yourself a favor and purchase your windows from a distributor and pay a contractor to install. It would be 1/10 the cost. there really isn't any guarantee or customer service anyhow. read more

This is by far the best windows I have ever purchased for the price. My home is much cooler in summer and warmer in winter. The installers did an excellent job cleaning up after installation and were very friendly. The best part is...they have a lifetime warranty!! Gotta check them first of planning on window or door purchases. read more