Reluctant to do warranty work. Do not stand behind products. Poor attitude by customer service. Shop somewhere else is my suggestion if reviews mean anything to you. Does service mean anything anymore? Would not recommend! read more

very professional and quick. Theresa and team was great in returning calls, and making sure everything was done correctly.

Will not do business with this company again. Communication has been terrible. They sold me windows and basically through up their hands up not caring how the rest went down. They lied when they said the windows I purchased (near $10k worth) are approved through PNM (they are not), so any rebate was denied. Pretty unprofessional in my opinion when I'm spending that much money. read more

We had a great experience with Don's Windows from start to finish. Theresa Thielen, part-owner and sales rep. was a delight. She was very professional and informative. We had had other window companies come and give estimates, and were relieved by her non-high-pressure sales pitch. She gave just the facts and a very reasonable quote. Her crew, led by Luis were polite, timely, and professional. They cleaned as they went and helped us re-install our blinds. Can't recommend them enough. read more

Theresa is nuts. Quote request, she came over to measure, but was very rude. Quote was never provided. This business will die if she continues to do work for Don's. Shop around, this place sucks. read more

Theresa and Bernice were cordial and efficient; Luis, Juan and Gerardo installed 8 windows for us all before noon in one day. The windows are great and Don's was the best price we had quoted. We'll definitely do business with Don's again! read more

No need to do business with anyone else unless you want to pay more. Teresa and team provided excellent service while installing windows at my house. Thank you! read more

Great experience with Don's Windows. They were prompt both for the quote and installation, everyone was very nice, they left the place very clean, and the windows look great. I'm happy to have replaced the old wood windows with new vinyl ones that are argon filled at altitude to maintain their energy efficiency. We have plans to replace our remaining old window with a door type that they don't make, but we plan to get a tall window put next to it and we will go with Don's again. The only small oops that happened was our bathroom glass should have been clear, not frosted (since we are in the woods and no one lives behind us). They had that corrected within an hour of the initial installers leaving, so not a problem at all. Very pleased with the responsiveness to that one tiny issue. Happy customer here. read more

I replaced every window in my house with Don's windows. Theresa was FANTASTIC to work with!! She showed up on time for the quote, was professional, was great about telling me which windows were best for my budget and had her installers come out just as soon as the windows were built. I will never go to another window shop in Albuquerque as I know that at Don's windows, they are honest, they install on the date they give you for the installation, the windows look to be high quality and they have high standards for their installations. My windows look really amazing. Highly recommend!!! Lisa R read more

We are looking to improve our patio door and had Don's come out to look at our door and give us an estimate. The lady that showed up started off by criticizing where we live! She spent about 5 minutes total in our house. She took one look at our crummy slider door and told us there was nothing she could do for us. She offered no suggestions re options. She then proceeded to tell us to watch out for other companies in Albuquerque because "they're all scammers". Never going to call Don's in the future. read more

We bought 8 windows from Don's and they installed them under 2 years ago. We love the way they look but 5 of the windows started leaking badly after this last hard rain. The company said they feel it was some cracks in the stucco but another window that was installed previously and is exposed to the rain did not leak! We feel they did not put enough adhesive when installing and used a poor quality caulking. They did come out and re-chaulk the top of the windows. Then they charged us an 80$ service charge for the priviledge!!! Very disappointed in Don's Windows! read more

If you ever need new windows for your house, your search starts and ends with Don's. They were extremely professional from the first day we called. They were very thorough, extremely detailed, and had the best price. The install of the windows was seamless, and we couldn't be happier. On the day of the install, they again measured every window, found one that wasn't in the order and called the office right away. The window was ready after lunch and installed the same day. Nobody else could have promised us the same level of service. Don's is the best! read more

Don's Windows was a great experience. Timely, friendly and clean. The Windows are beautiful, and will definitely use them in the future for my own home and my rental properties. I recommend them highly. SHOP LOCAL! read more

If I could give the owner Theresa a zero review that's what Don's windows would recieve from me. Theresa the owner is ruthless, hateful, bitter, and totally unprofessional. I was given an invoice for standard size patio doors. Theresa claims here doors are custom. They set a date for install and 2 months later your still waiting for install. You request a refund and she refuses. She will shout at you and tell you to leave her office. Will not provide you a reason for not refunding your deposit. Mine was $850.00. If you write a review , she will state she would like to talk with you regards to concerns about the review. What a joke, this company will not refund you a penny. Take your business elsewhere, I even filed a complaint with Better Business bureau . Don's windows Theresa the owner refused to refund my down payment. Beware look at her bad reviews and Better Business complaints. read more

Dons just replaced all my windows and patio door. For these items being made to order I was disappointed that they brought me a screen that had a hole in it and a patio door that had a scratch in the glass. The casing for the windows were bent in some places as well. The screen was replaced but the guy installing didn't care about the patio door scratch or another issues. The guys installing do not clean up and leave a horrible mess!!!!! I have a picture widow which is high up and they tore paint off my wall with their ladder and left marks all over it. They didn't calk everything inside where they left huge holes from tearing out the old windows and left a huge mess outside. I sent an email to the company with of course no reply.....I have pictures of everything that is wrong. I wanted to use someone who was local and this was a mistake. read more

Poor quality, substandard manufacturer of windows. You will be sorry doing business with Don's Windows and Doors.

SO awful. Who is this Theresa chick? She is a BITCH. My landlord told me I would be receiving a call last week from Don's Windows. No call came. I was home over the weekend so it would have been convenient, had they called. Someone from the company called me the other day and told me Theresa could ONLY come today at 10:00. It was SO inconvenient for me to take off work today but I did. Theresa just called, hostile as all get out, and she's not coming because they are booked up til June. I'm PISSED and let her know that HER company planned this and that I took off work to accommodate *her*. I said I wanted to know the name of her company because I would be leaving a Yelp review and making a complaint about her and she flat-out hung up on me. These people are nuts. Take your business ANYWHERE ELSE. read more

This is an excellent company That stands by their quality. I could not be happier with the company and the staff. The installation crew was on time and did a great job at cleaning up after. Everything looks great . I recommend to anyone that is looking to update their home. You will not be disappointed. read more

We had two patio doors installed. From Theresa who helped us with arranged the job to the workers who completed job we were very pleased. The outcome is beautiful and the quality of the doors is superior. We will go back when we need initial windows in our home. We would recommend them without reservation. read more

Worst customer service ever! Barry, one of the sales reps told us we had to tear out tile in the bathroom and remove part of the front of our house... when the installers showed up they told us Barry had done that kind of stuff before. When we called Don's Windows about the issues, Theresa who I believe is one of the owners was insanely rude and even hung up on me. When my husband went in to talk to her about it, she blamed everyone else for the issues. It's been a few months and so far the product is pretty good. Unfortunately the people are hateful and incompetent! read more

Our ordeal with this company continues. Still waiting for a replacement door which was promised to us months ago. The owner is flat out rude on the phone when she even bothers to respond. The patio door they installed almost two years ago sucks. It lets noise and cold air in. We are being treated like we are stupid. We are considering contacting the media about this and will pursue legal action if nothing happens soon. read more

In 2017 I purchased 7 windows from Don's Windows & Doors. Problems included (1) Screens that are difficult and/or impossible to reinstall after removing to clean. (2) Two windows leaking damaging the inside plaster and paint. I would have to wait weeks if not longer to get someone to come out. Was told each time it was not the windows or the installation causing the problems. Basically, it was my inability to rehang the screens. The leaking was caused by the vigas above the windows. Never once, in over 24 years, since the house was built was there a leaking problem caused by the vigas. Called and waited AGAIN, then the one reliable employee quit and the COVID shut down happened. Recently was able to reach a "new" employee. We made appointment for August 29th. Once she found out I live about two hours from Albuquerque she said "holy cow". From that moment forward the situation took a rude, unethical and unprofessional tone by the "new employee", the "manager" and the "gentleman" in charge of repairs. There's a $200.00 charge and the appointment is now set for late October. Regardless where you live they'll install windows/doors but if you have a problem, even if it's on their way to their cabin, it's to bad for you!!!! They have your money why would they care about THEIR reputation? Margie Trujillo read more

I ordered 3 windows. My HOA will not allow white ones to be installed. My windows were not manufactured yet when I informed Dons. I had already paid. They will not even issue a partial refund. Don't use this greedy company. They should be ashamed to be a local company. They've passed the buck and won't explain their position. I should have read the reviews first. I will be on a mission to make sure no one goes through what I did with them. read more

Rude Supervisor The Continental Arms Apartments is replacing some of the single pane aluminum windows with new double pane vinyl windows. Moving everything in my cluttered bedroom 2 feet from the window in my bedroom was a little inconvenient but I got the installers the room they wanted. The Problem was that the guy who removed the old window was too short to reach the Mini blind in the window and didn't have a step stool. He broke the working Mini Blind that blocks the glaring morning sun. When I reported it to the property manager she said to tell the supervisor from Don's Windows. He had a real bad attitude when I told him his employee broke a working mini blinds and were they going to fix it or replace it. He said we (the tenants?) were supposed to remove everything within 2 feet of the window, it was "old and brittle" and he wasn't going to replace what his employee broke. Find another company for your window replacements that have people who have integrity and know what customers relations are. read more

I read great reviews on Nextdoor. The visit from the estimator was great and placed an order. I patiently waited for over 4 mo. for a call about installation. Instead, the install team showed up unannounced at my door. No one called me to schedule the install, so I had to turn the installation team away because I wasn't ready. I immediately called Don's and spoke to Theresa, who pretty much told me tough luck, our next availability is in May. The estimator called me later: said he called (but he didn't) but did make an install appt for later this month in the pm. I got a reminder phone call from Theresa today, who said install was in the am. I said no, my appt was for pm. She said she could change it to 1-2, I said I needed closer to 2. She nastily said she'd try. I would so strongly recommend AGAINST hiring Don's. read more

Great quality windows but their service is lacking. Damage to the stucco around the windows was not resolved after a second call. Just patched over loose stucco, had to re stucco myself. If you do use them watch them carefully before you sign off. read more

Not too happy with the girl who answered the phone at 4:30 pm. She blatantly said that they were closed even though they didn't close for another 30 minutes. She obviously didn't want me to walk in. read more

First of all Don was great, he was very helpful. The one thing I did not like. We bought windows for our whole house. They did not even wrap the windows with any kind of protection. Then stated that there is no warranty on the windows. But they are willing to deliver for an additional fee. And to top it off the wonderful lady that answers the phone is not very helpful or friendly at all. read more

I've used dons Windows the last 5 years for rental properties and for 4 Windows at my house. All Windows were put in beautifully and all are working great. The double slider window they installed in my bedroom is wonderful esp during summer nights. This company is a literal mom and pop shop owned by a nice husband and wife team that's been in business 30years in New Mexico. They manufacture each window themselves. Friendly, experienced and a local mom n pop business=no brainer. I'll always use them for my window and door needs. Support local business! read more

We have had our windows for several years now and they made a world of difference in heating and cooling . The windows are so easy to operate and easy to clean. As I remember it was very easy to get an estimate and have the install problem free. Everyone we dealt with was very friendly and professional . good price too! :) read more