They took my money (over $2,000 for a premium) on April 3rd. It's April 19th and I still do not have coverage. According to their website, I'm enrolled, but my insurance still comes up as "inactive" by the insurer. I have called in, created a ticket, called again and escalated, called again in a 3-way call with the insurance and still NOTHING. Sure, it will be retroactive to April 1st when it's finally activated, but what does that matter when we have to cancel appointments because we're refused because we can't afford to pay? And for the appointments we were able to keep, we're already getting hounded to pay. We've explained this is URGENT and we need this done NOW. Our lives our in their hands and they JUST DON'T CARE.
We paid our money, our insurance should be activated immediately or at worst, next day. "Processing times" are just excuses, probably just gaining interest on our money while they hold on to it.
Just a useless, pointless, worthless middleman to make insurance even more difficult to deal with than it already is. read more