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    Empress Studio

    5.0 (1 review)

    By appointment only

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    5 years ago

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    European Wax Center

    European Wax Center

    3.0(8 reviews)
    1.2 mi

    My very first waxing experience was not what I expected, and unfortunately it was a negative one…read more When I walked in, there were three young ladies sitting at the front desk gossiping about work. My waxer was also sitting with them, engaging in what I felt was an inappropriate conversation. Based on the tone and comments being made, it was clear there was frustration, which made me uncomfortable as a first-time client. I arrived two minutes after my scheduled appointment time and was informed there was a nine-minute grace period. Despite this, I was asked to wait and then waited almost three additional minutes before being taken to the room. This was confusing, as it appeared the waxer was available, and it made me feel as though I was late or inconveniencing the staff, which was not the case. This was my first time ever getting waxed and my first visit to a European Wax Center. I explained multiple times that I was nervous. While my waxer, Mariah, was okay overall, her patience with me was very limited. I did not feel reassured or supported, which made the experience more stressful than it needed to be. After my service, I was brought to the front to pay and asked about leaving a tip. I declined, as I was not satisfied with my experience. In response, I heard an "oop" from my waxer and another staff member. I found this comment to be rude and unprofessional. That moment significantly impacted my overall experience, bringing it from a 7 down to a 4. Due to this experience, I will not be returning, nor will I be visiting any wax center in the future. I believe the staff would benefit greatly from additional customer service training, especially when working with first-time clients.

    Katie was great! From the time I walked in the door to the time I walked out the door. she was so…read morefriendly and helpful.

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    Empress Studio - estheticians - Updated May 2026

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