I needed a cut and wanted to try a different salon. I had read the reviews here and got an…read moreappointment. The location is easy to find and the establishment is clean. Laura was my stylist and I'm so happy I cane to this salon! I had a great experience and will return. Laura was very good and we talked about what I wanted and what she thought would look good also. Very helpful and we ended up talking a lot. I was having a tiring day so they got me coffee which was just what I needed. Lol. The prices are good and I was given a sample of the shampoo and conditioner that Laura used! That was nice. Great cut and helpful advice!

I started seeing Jessica for Haircuts and Shannon for facials/ brow wax a couple of years ago and…read morehave never looked back. I always leave feeling fresh Jessica's cut and color are top notch. In years past anytime I've gotten highlights they always turned out brassy, not with Jess, my color always looks perfect and holds up nicely as well as her cuts. I love Shannon's attention to detail when doing my brows and how she customizes my facials and knows exactly what my skin needs. We've made it a family affair as my entire family are all guests at Serendipity.

Holt did an amazing job with a color correction and much overdue cut. The environment of the salon…read morewas very nice. Holt was able to see exactly what was necessary for a perfect blonde color with grey blending. Great haircut fixing a previous bad one.

Tabitha was amazing and so friendly! My color and cut came out amazing and it was great chatting…read morewith her. Absolutely recommend booking with her!

My brother recommended I come here to try it so I scheduled an eyebrow wax appointment. Everything…read morewas great! I like that they have a chat box where you can speak with someone virtually to schedule an appointment rather than call on the phone (Introvert approved!) The lady who I spoke with on the chat was very friendly and personable! Upon arriving for your appointment, you must sanitize your hands and have your temperature taken - which is a nice and much appreciated extra step during this pandemic! There were quite a bit of people in there which was a little overwhelming, though everyone is required to wear a face mask, which is a relief! This was my first time going to a "real salon/spa", I've only ever been to Hair Cuttery or Great Clips before, but everyone here was SO friendly and welcoming and made me feel very comfortable in this new environment! Very beautiful place on the inside, too! Definitely looks and feels like a spa! I hope they continue their current sanitation policies/procedures long after the state fully reopens so I can continue to come back and try other services in addition to eyebrow waxing!

The clean, large salon had a lot happening. I haven't been in a large salon in 20 years. They had a…read moremenu of freebies on the table at check in. How exciting! One star down because...no one asked if I would like anything. Not while I waited, not while I had my hair done and nothing to go. Not even water guys! Wow what lack of customer service. Why have a delightful looking menu? Second my hairstylist Beth took her time and gave me layers. I asked for layers. Lots of layers, however my thin, barely there hair got way too chunky (and not blended) in some areas rendering HOLES in my hair. It took me a minute to write this review and the cut thank goodness is growing out. Will I return, probably not. Finding a new hair cutter that works for your hair is one of the hardest things out there.

I recently moved to Richmond and was looking for my new hairstylist. Erica had glowing reviews so I…read morewent to see her. Of course, right before my first appointment, my car's battery died and I was 30 minutes late. Erica was super gracious and accommodating of my delay. What I love about her is that she takes her time. You never feel rushed and she works with you on what you need. She gave me several care tips and also sold me some quality shampoo and conditioner at a far better price than I could've gotten it online. Happy to have found Erica and know my hair is in good hands

I usually go to the salon once or twice a year to get my layers cleaned up and dead ends removed. I…read morealways create a Pinterest board with haircuts I like, including video pins to show the stylist. One of the things that has been hard for me when visiting most salons- I have moderate hearing loss and the stylists have always been super chatty and ask tons of open ended questions. I usually can't understand 70% of what they say after Ive removed my hearing devices. That always takes makes me feel embarrassed when I keep asking them to repeat themselves or answer something they didnt ask. After showing my stylist my desired cut, she saw me remove my hearing aids. She did not make me feel pressured to make small talk. The head massage she gave me while shampooing my hair was wonderful and relaxing. She was gentle with my hair and took great care with cutting the layers. The front door was propped open and there was a nice breeze coming in. She made me feel happy, relaxed and at ease. I have never had such a quiet and relaxing salon experience. I look forward to visiting her again when I need my hair cut in the future.

Clean, safety first, easy check in, check out! Always…read morecourteous and respectful of their customers. Quan is the absolute best!

Elizabeth did a wonderful job with my hair color and cut l left out with a beautiful new lookread more

From up-dos to kids....Meghan Cunningham can do it all. She takes the extra time to get to know her…read moreclient, no matter the age or gender before starting her work. You can't ask for a better stylist. She did the hair for my wedding and I would recommend her to anyone. She listens and understands what you want and if you don't know she will ask you questions and try to help you figure it out. I've been to places where I felt the stylist was more interested in what they wanted vs. listening to me and what I want. For those of you with long hair, don't be afraid of Meghan. She will not force you to think about cutting it short or adding something you didn't want. If you say, I just want a trim, then that's what you get. She may ask you a question like have you ever thought about an angle here or layer there but no pressure. Her dialogue is very calming and she truly cares about her clients the way she would about her family. She has also cuts my husbands hair and he has only had two people in his 31 years of life cut his hair. Meghan is the only one he trusts. Big bonus she is excellent with kids! She cut my one year old nephews hair and she did an amazing job. If someone can get a kid to cooperate and has that kind of patience, they can do anything!

I saw Meghan & asked her to give me an edgy Rock n' Roll cut with high-lites & low-lites. Boy did…read moreshe deliver! I looked so cool when I walked out. She gave me just what I wanted & I loved how affordable the prices were. It is a small town salon with a welcoming & homey feeling.

Embellish Hair Studio always has the best playlists!…read more Katie always does an amazing job at framing my face, while still keeping length! I appreciate how she takes the time to explain the products she's using on my hair and what helps create more volume.

Embellish Hair Studio is quickly becoming a one-stop shop for all of your beauty needs. The salon…read moreis upscale with a clear fashion and design feel. Their staff are all professionals who know what they're doing, so you can rest easy knowing that you'll be taken care for and you're getting your money's worth. A few notable services that they provide are haircuts, hair coloring, highlighting, waxing, and eyelashes. One person that I do want to recommend is Sara. She's a great all-around and has built quite the clientele. She's great at many things (cutting, coloring, etc.), but I do know she's quite popular for men's haircuts. Aside from Sara, everyone that I've interacted with there were always nice and friendly! Everyone knows their styles, color, and what looks best! Since these gals are all self-employed business owners, they don't take walk-ins, but by appointment only. The prices are fair considering the amount of skill and experience you're working with. When you're ready for a serious makeover, haircut, or whatever; this place is it. So check out their Facebook page and book your appointment! https://www.facebook.com/embellishhairstudiova

Love Sara! I have been following her for the last several years. When she moved into Greater Than…read moreSparrows, I was super excited as the location was also convenient (and not far away from where she was last). Every time you enter, you are greeted by smiles from the Front Desk. Everyone is very kind and has a warm personality, the atmosphere is nice and the interior is beautifully decorated. The only services I have done is cut and color, such as a balayage. This salon and medspa seems to be the one-stop shop for all sorts of needs from hair, tanning, makeup, manicures/pedicures, etc. The massage chairs while you get your hair washed is top notch. Sara is phenomenal. She takes the time to make sure that you are comfortable, listens carefully to what you want, super accommodating and just always does a great job. Even the advice that she gives, she doesn't overstep and try to take anything over without your approval. The entire experience is a breeze with her. I look forward to booking with her again when she gets back from her maternity leave and I would definitely not mind exploring other services.

The salon owner got back to me and refunded me my money. She offered extensions but I fear my hair…read moreis too brittle and the extensions will further damage my hair. I also am not comfortable going back to the salon at this point. I am relieved I got my money back but the damage will take years to repair. I wear wigs daily to look professional for work. I'm not sure how I'll manage on vacation at the beach or for photos but given the circumstances I'll have to make do. Hopefully the salon learned to be more cautious and perhaps do a strand test on hair they aren't sure of while also not leaving the bleach on too long.

Samantha is the QUEEN of the curl in Richmond. If you have curly hair and haven't gone to see her…read morefor your haircut, coloring or styling needs you are missing out. I've seen her since I moved to Richmond and cant believe it's taken me this long to do a write up about her. She has helped me tackle in the last 2 years: post-partum hair - I'm talking 2 different textures of curls that were messing with my ability to style and manage my hair in general Curly color - guiding me on my first ever journey to attempt curly color which can be so damaging for curls if not done right. She helped me balance the right level of trying it but not too high maintenance which I appreciated Just today... A Pre-baby cut - getting me a cute AF curly bob cut so that my hair could be shorter and ready to welcome baby 2 into to life. The pro tip for getting in... She has a long waitlist BUT she is super good about posting openings on Instagram (so give her a follow) and then once you are on her existing clients list you'll get emails about when she does bookings and it gets much, much easier. Do yourself a favor and get on her books. It'll change your life if you're a curly girl in RVA!

If you have curly hair, you will love Sam. I found her through Instagram a year ago while trying to…read morefind someone who specializes in curly hair! After my first curly cut with her, I knew she would be the only one I trust with my hair. I just went yesterday for meta paint + curly cut, and had a great time visiting her new studio. We went over the cut I wanted and the color I wanted to add, and my hair turned out amazing!! Seriously, 10/10 recommend her if you have curly hair. She truly understands the science behind your hair and what your hair needs for it to look it's best.

I never - and I repeat - never leave reviews, but I need to tell everyone about Morgan at the…read moreMidlothian location. I have dark brown hair that I've been highlighting up to bright blonde forever and have been to many different salons with none of them getting it quite right, so I decided to try somewhere new. It was my lucky day that Morgan had some available time this past week for a highlight.  I showed her pictures, she asked questions, and we totally clicked on what I wanted. A few hours later, I walked out of there with the best blonde highlights I have ever gotten since we moved to VA in 2009.  No one has ever stopped me when I've been out and about and said they loved my hair and where did I get it done - but they did it twice yesterday!  Thank you, Morgan - you are amazing!  Ladies, run to your phones and make an appointment!

This is completely unacceptable. Three times, my appointment has been canceled just 10 minutes…read morebeforehand because the hairstylist was unavailable. If you cannot honor scheduled appointments, there is no point in making them. This is extremely poor service and a complete disregard for customers' time.