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    Empowered Beginnings

    4.9 (53 reviews)
    Closed 9:00 am - 5:00 pm

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    4 years ago

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    Ciarra M.

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    4 years ago

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    Ciarra M.

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    5 years ago

    Business owner information

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    Ciarra M.

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    4 years ago

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    Ciarra M.

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    4 years ago

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    5 years ago

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    Ciarra M.

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    3 years ago

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    6 years ago

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    Ciarra M.

    Thank you so much Tori! You were a rockstar!

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    5 years ago

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    Ciarra M.

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    4 years ago

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    Ciarra M.

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    6 years ago

    Ciara really blew me away. I didn't think I needed a doula and without Ciara my birth wouldn't have been half as good.

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    Ciarra M.

    Thank you Nicole!!

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    5 years ago

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    Ciarra M.

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    4 years ago

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    Page 2 of 2

    Ask the Community - Empowered Beginnings

    Review Highlights - Empowered Beginnings

    Ciarra and Samantha have been incredible supports through my pregnancy, birth, and early post-partum days.

    Mentioned in 13 reviews

    Read more highlights

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    After posting review, the Doctor called to follow-up and address their incorrect charge. I have…read morebeen refunded the amount.

    If I could put negative stars I would…read more.. DO NOT GIVE THEM YOUR BUSINESS. They refuse to comply with insurance contracts and use deceptive tactics which include treating you with extreme kindness. They are NOT TO BE TRUSTED. On May 3, 2023, I was fitted for a Sleep Apnea Oral device at Sleep Cycle Center which I had confirmed is an In-Network Provider with my insurance. I unexpectedly had to pay them $1500 up front, even though I had met my deductible and Out-of-Pocket with my insurance, so I was not expecting to pay anything. Furthermore, SCC would not allow a reasonable payment plan - pay 1/2 at time of service and the remainder amount two weeks later - Not practical. I was told after they filed with insurance I would be reimbursed. However, when they received payment from my insurance (which was less than the amount they owed me), they refused to reimburse the $1500 to me. Quote from SCC Director of Operations via email conversation dated October 31, 2023 ..." providing a refund at this point in your treatment is not something we can issue." Also, in an email conversation on October 17, 2023, he admitted I had not signed a Financial Agreement ... "it appears my team never secured a Financial Agreement for you and your treatment plan... our clerical issues are not your fault," However, in February 2024, SCC sent a signed by me Financial Agreement to my insurance in attempt to avoid reimbursing me. Clearly, they fabricated that document as I have written proof from the Oct. 17th email stating I had never signed a Financial Agreement - FORGE and FRAUD! As a result, On Dec. 19, 2023, I filed a fraud case with my insurance who then contacted SCC and insisted they resolve the issue within a certain timeframe, or SCC would be removed from their network. On March 5, 2024, I consulted with my attorney and was prepared to take legal action. However, on May 29, 2024, over a year after the initial date of service, multiple unreturned phone calls, many intentional delays and excuses by SCC, including sending me an unsigned check, I finally received full reimbursement. I immediately cashed the check at the issuing bank, as I did not trust that it was legit for obvious reasons. Quotes from my HR Director who consulted with our company attorneys on the matter: "Their behavior is totally unprofessional and unacceptable." "An ethical business would not act in this manner." "They will not be invited back to our Benefit Fairs. I can only imagine if more employees had this occur to them. This whole business on not having a CPT Code to bill for services "warranty" is really suspicious as well." "They are running a shady business..."

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    Capital ENT & Sinus Center of Lakeway

    Capital ENT & Sinus Center of Lakeway

    3.6
    (10 reviews)
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    Billing coordinator is RUDE, RUDE, RUDE! I called yesterday to inquire and verify that I had met…read moremy deductible and when I arrived for my appointment, the receptionist handed me a cost breakdown which was the same breakdown from months ago, the billing coordinator had not done her job by updating my information. I did my part with my insurance company but she failed to do her job by updating and when I brought it to her attention she totally disregarded my feelings and proceeded to tell me an amount that was in fact wrong because my insurance company verified that my deductible was met so no out of cost was needed. I would have been okay with her mistake if she weren't sooooooooo RUDE! I never got to meet the doctors because I was so disgusted with the poor customer service. She needs to be replaced immediately. _______________________________________________________________________ Ok, this is day #2, and I must admit I am very impressed. The office administrator called me immediately to discuss what happened and I honored that she would do so. I appreciated the fact that she fought hard to make things rights. This is great customer service even at a doctor's office. I wanted to be sure to tell everyone that everything turned out perfectly and I'll be going there today for my appointment! Yay!!!!! Nasal and Sinus Center

    The person answering phones (I believe Marciela) is very rude. Hung up the phone on me for no…read morereason. Great customer service, Capital ENT....

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    Sleep Disorders Center of Central Texas

    Sleep Disorders Center of Central Texas

    3.1
    (18 reviews)
    16.1 km

    I consulted with Dr. Duhon after having issues sleeping and waking up with headaches. In our…read moreconsultation, he suggested it might be sleep apnea. I scheduled a sleep study and everything went smoothly. They called to say that I did have sleep apnea and I would need a second sleep study with a CPAP to determine if that would help my symptoms. I came in and again everything went smoothly. But then communication stopped entirely. No one called about the results of the second sleep study. There was no prescription ever written for the CPAP or any other device. I tried calling but no one ever returned my calls. It's been almost a year since my sleep study and I still don't have answers.

    I have the exact same feedback as many others here; it's all but impossible to get past a voicemail…read moreto a human being, to get a call back, and the office is So disorganized that I struggle for words for the frustration I feel. I always get voicemail and my experience has been having to call/leave vm for several days before receiving a response. Then, the email address I was given on a printed instruction sheet on how/when to email for a refill, was shut off -- but no clients were called or emailed to inform of new email to use! I call, get informed of this, and tell them I will drive out there on my lunch to pick up the prescription paperwork. I am told that another doctor in the practice, as a "courtesy", will sign off on it for it this one time for me. I should HOPE this doesn't happen again. And the attitude was as if the inconvenience and mismanagement of the situation was done by me. Thanks for the favor, folks. No...the experience with a medical office is too important for this kind of circus act. Moving on.

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    Dr. David Duhon
    Dr. David Duhon
    Our lobby.
    Our lobby.
    Dr. Jennifer Chen Hopkins

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    Dr. Jennifer Chen Hopkins

    Empowered Beginnings - doulas - Updated August 2026

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