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Empower Physical Therapy

5.0 (3 reviews)
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Northern Edge Physical Therapy

Northern Edge Physical Therapy

4.3(6 reviews)
1.2 mi

Unfortunately, the owner and physical therapist of this facility by the name of Keith is unethical…read moreand lacks integrity. My experience with him in this facility has been very disappointing. In the initial evaluation Keith had mention insurance didn't cover TMJ issues and would have to add other issues with the neck to insure coverage. Which at the time I was having issues with my neck as well, so it made sense. By the second appointment when I started asking questions he started making very rude remarks. He saw me for about 15 minutes while he did some dry needling and when he finished, I sat in the room waiting for his assistant to come see me for the rest of the time. I was told they would e-Mail me some exercises, which I had to e-Mail to ask for them because a week later I still had not received them. This an expensive place and really lacked care. After this second session I knew I was wasting my time and money. After some time I requested my medical records from this facility and read the notes Keith wrote, that unless you request medical records you cannot see. The notes were untrue and I was in complete disbelief because Keith is suppose to be a professional provider. I contacted the facility and he never returned my call. After about 1 month 1/2 I called again and was able to speak to him. He clearly stated he "doesn't make mistakes in all of his year," and there was nothing he could do. I am appalled. I would not recommend his facility or him as a professional provider.

Keith and his staff are great. Very professional and very friendly…read more The facility is very clean and I would certainly recommend them to anyone who needs PT.

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Northern Edge Physical Therapy
Northern Edge Physical Therapy
Northern Edge Physical Therapy

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Excel Physical Therapy

Excel Physical Therapy

2.0(4 reviews)
2.0 mi

This place is awful. I took my daughter twice and they basically wasted 45 minutes of our day and…read morecharged us more than $800 - and they told me they gave me a discount since my insurance wouldn't pay! I was irritated about the exorbitant charge so I made payments of $25/month. They contacted me and said since they hadn't heard from me (although they heard from me monthly...) they were sending me to collections. When I responded, they sent me a copy of their billing policy that I signed (which had no price listed.) I would recommend you find ANY other physical therapist other than them!

Warning: Excel Physical Therapy is NOT what it used to be! Is there an option for negative stars? I…read morewas beyond underwhelmed with my experience from start to finish. The staff is friendly and accommodating, and the doctors are nice; although it's rare that you actually get to SEE a doctor. They're short staffed and over booked so I was passed off to the receptionist or another uneducated individual. My insurance was charged ridiculous prices regardless. If that isn't bad enough, at my last visit, there were signs posted all over the building they they were on a "boil water" notice. Meaning my doctor wasn't even washing their hands after using the restroom. Who knows what kind of diseases could have spread! I was appalled and will never go back. Excel PT, you should be ashamed of yourselves. There are too many options for physical therapy in the valley for unethical, unprofessional business practices. Perhaps it's time for new management?

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Excel Physical Therapy
Excel Physical Therapy - Excel Physical Therapy Alaska Logo

Excel Physical Therapy Alaska Logo

Excel Physical Therapy

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Empower Physical Therapy - physicaltherapy - Updated May 2026

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