I decided to give this hospital another chance since it's the one I knew was available nearby at an…read moreemergency notice and I'm really glad I did. Seeing firsthand how well they cared for their patient while I was there during the admission completely changed my perspective. The staff was attentive and professional, and it truly restored my trust and confidence in their level of care. This time I was there as a visitor instead of a patient, and I also discovered a small Starbucks corner in the waiting area past the vending machines (which unfortunately weren't working). It was such a nice surprise. They had great options, I grabbed a turkey pesto sandwich, a Smartwater, and a nutter butter and it definitely helped hold me over during the ER wait. Little comforts like that really make a difference when you're spending hours there.

Queens West is the best. We've gone to the emergency center. They see us right away. They've always…read morebeen kind and caring. We had an emergency just a month ago and they took it seriously and I felt like we were in good hands. And then we went to the hospital Side for the first time a few days ago. The campus is beautiful, people were friendly, and the staff was helpful and directing us where we needed to go. We got the MRI that "tripler hospital" did not give my Husband. Queens gave the reading of the MRI the following day. If we weren't military, I would choose to come to this hospital for my Care.

Mister's doctor has a medical office here, and we don't mind it at all!…read more The Queen's West Building is very easy to find from the main highway. Tons of free parking. There is an option to park in a parking lot or in the parking structure which would be steps away from the physician's office entrance. There are lots of places to sit throughout, in the lobby and in the halls! I noticed a bathroom near the elevators of each floor.

This is the second time I've visited this radiology clinic as a walk-in and I can't say enough good…read morethings about them. They're fast, friendly, and efficient. The reception area is well-organized, and the X-ray techs are professional and kind. Today I was under a time crunch and I didn't even have to mention it to Karen, she got me in and out in under 5 minutes.

I use the VA facility here. It's on 5F and there is a security guard there to keep things in…read moreorder. Ample seating, a Television on the wall so everyone can see / hear it. The front staff are super friendly and the nurses & doctors are also SUPER at what they do. I believe there is also a Psychologist there. Ample parking and SAFE. Close for us people on the West side of the Island. Worth the change from the BIG VA hospital at Tripler. My doctor is so kind and compassionate that she is the, in my experience & opinion, the best the VA has to offer. Queens Medical Center, in buying this facility has done a LOT with it and there is even a coffee shop at the main entrance. Many handicap stalls and wild chickens running around to watch before your appointment. I highly recommend this hospital to anyone on the Leeward or North Shore over Wahiawa or other private hospitals. Thank you for reading this review. Mahalo nui loa my friends. ~Joey

152/365 Its a shame that this place had to close, especially…read moreconsidering that it was probably the major hospital on the west side and with a busy ER at that. The location was very convenient as if was just right down the road from my house. Its sad that people on the west side need to wait longer to be cared for, especially in an emergency situation where they have to travel longer to pali momi or kaiser. That much time they need to travel is that much crucial to life or death. The parking here was also good since it was an open lot and you dont have to pay for parking like the other hospitals. Hopefully someone buys this place soon because the west side is a fast growing city and it will need a main hospital.

12-23-2025 Today I had the pleasure of an office visit with Kylie Tanaka, PA and Mely her Med…read moreassistant. This is the first time I could not get an appointment with my regular doctor. Since it was a pre-op clearance, Mely performed an EKG with a portable device she could wheel into the examination room. Next Kylie, PA actually looked into my ears, mouth and felt my stomach which my doctor has never done. She went over my blood pressure, temperature and EKG readings and told me which meds to stop taking one week prior. She sent me down to the lab for blood and urine tests after. I was happy and impressed that both ladies were both kind, thorough and very pretty plus easy to talk to. I was told if I don't get a call, that's good news and I'm cleared for surgery.

I do not recommend Dr. Roxanne Kawelo. Apparently she doesn't like accepting quest members as…read morepatients. And their STAFF is the WORST on the phone . They don't sound kind , understanding or patient . They the type who just wanna get it over with and hang up the phone. They told me I needed to get a referral first and so I did. They made me go to my pcp just to get her referral only to tell me they're not accepting transferring patients and that she don't want to be held liable . So they made me waste my time driving to my pcp with morning sickness and a cold flu. Imagine having to drive back and forth feeling nauseous and tired with fever chills back pain sore throat inflammation with chest pain only to be told no! It's a Fn NIGHTMARE! All I wanted was to just go to a clinic close by me and get the medications I needed because of my cold flu! I do not recommend Dr. Roxanne Kawelo. They are inconsiderate , impatient and terrible workers. Some people just don't belong in the healthcare profession . May karma reach their families and friends.

LOCATION: Conveniently located by Fun Factory, Diagnostic Labs, etc…read more FRONT OFFICE: Staff is amazing, phone lines are always busy but the staff handles the high call volume with precision. They always maintain a superb level of customer service, always greeting customers as soon as they enter and thanking them when they leave, no matter how busy they may be. NURSES: The nurses here are amazing!! They are super informative, they make sure they get the root of your visit to make sure you get the treatment you need. PHYSICIANS: AAAAAAAAAAWESOME. I have been a patient of Dr Kim's for the last 14 years, back when his office was in the building behind the gas station near Jack in the box in Kapolei. I have also been seen by the other physicians at this medical center and they are all amazing. Dr. Kim is truly a gem of a doctor!!!

Still love this office.!!!! It's been about 18 years or so since my family started coming to Dr…read more Jonathan Kim . He's so understanding and awesome at his job. The wait time for appts are minimal u don't feel like u had to wait at all.!!! Nurses and front staff are super friendly . Every time I have an appt. I always leave feeling happier and lighter inside. Chris especially is awesome for her personal knowledge about health and for always answering my calls happily! You won't regret going here!! My family will stay with Dr.Kim as long as possible!!! Everyone at Kapolei Medical is more like family!! Thank you for your love and care!!!!

Scotty, Beam me up to my appointment at Kaiser Permanente West Oahu in Kapolei!…read more Well, we are not quite there yet but in the meantime, this facility has does its best to make waits for both appointments and for prescription pick ups a lot easier with less line and crowded elevators to stand in. Walk in and there are four check in kiosks at the front entrance. If the kiosks can't check you in, there is a live person check-in desk and there's also a check in person behind the kiosks area to assist you in case of navigation problems. This person can contact your doctor's office in case there are any appointment issues. Once checked in, the magical part is this sitting room experience where you wait for your name to appear on the TV monitor indicating your appointment time is ready, and when you spot your name, you head to the elevator on your way to your doctor visit. Same thing for the prescription pick up wait area except you just go to the counter to purchase your order when you spot your name on the TV monitor in that area. When your appointment time is ready. Walk to the elevators ahead on the left and exit on the floor of your doctor's visit. The office areas are secured. I've only visited this building once so I only have one experience in one of the doctor areas. Sit in the waiting area outside the doctor's offices. A nurse will come to escort you inside almost immediately or shortly after you elevator ride up. Beyond the secured door is the doctor's offices area. This space reminded me of a smaller emergency hospital or regular hospital stay set up where the center area forms a large square work area for the nurses stations and the treatment rooms line the perimeter. The difference is that the doctors have offices in the surrounding areas along the squared nurses station area. Insides of the treatment rooms are your typical Kaiser Permanente visit room but a little smaller and no sink. Despite the smaller footprint, the room felt cozy and bright and the doctor is a lot closer to you as you sit on the folded exam table. When you are done, you exit the same way you walked in, down the elevator, and out to the parking lot to retrieve your car. The parking lot is spacious and best part is that parking is free. There are solar powered roofs over most of the parking lot so your vehicle will most likely be shaded from the sun. The driveway entrance takes you right in a loop toward the building and into the different parking areas but remember on the way out to take the path around the parking lot rather than returning the way you entered bc the entrance path in is actually one way. Had a good doctor visit. I'll be back!

I thought when you have Kaiser you walk in anytime but I guess not. What kind of hospital is you…read morehave to make appointment to check up on a kid? Terrible hospital service. If that the case then just have regular HMSA doctors. Never recommended anyone to sign up for Kaiser.

He does a good job. Makes you feel at ease. Gets rid of your toxins in a safe way. The treatment…read moremakes your skin look better. It's worth it

I went in here yesterday for a colonic for the first time in over a year. I was pretty backed up…read morefrom not eating enough the past few days due to lack of appetite from getting over an infection and was feeling pretty poopy and grumpy. TMI, but haven't had a proper BM in 10 DAYS! Crazy, I know. So I called in to make an appointment and they were able to fit me in the next day. I've only had experience with closed systems, they have an open system here. Elizabeth was so generous and patient with answering all of my questions, I feel like I asked at least a dozen before we got started. The price was amazing, too! $75 for one ~45min session is such a steal (they were generous with the time for me, so thankful). Dr.George even came in and gave me an abdominal massage that I requested and taught me a little bit about colon anatomy which was very cool. The experience was VERY EFFECTIVE! Lots of surprises came out. If you're familiar with giving yourself an enema at home, it's a similar experience, except way more thorough. It's definitely more hands on as you're the one inserting the thing up in there and you get to control the water flow and even the temperature. There's a little buzzer if you need help and they check on you every once and a while. The space where the colonic happens is clean and cool. Instead of the white walls shown on their website, they were instead covered in a beautiful hand painted mural of nature scenery. There's also some anatomy posters on the door to look at if you get bored. Overall I had a great experience, by the end of the session I was in a way better mood, physically lighter, more flexible, my back pain and body aches were gone and I feel like I can eat again since the pipes are clean. They end the session off by sending you away with a couple probiotics to take to help reculture everything which I thought was super nice, too. I was joking with my friend that if my colon could sing it would be singing right now. Creepy or cute? I dunno. LOL. I'll be coming back for sure~ SALAMAT!

Nice and competent nurses work in both infusion centers usually. Office staff is very friendly,…read moremaybe it's the administrative staff at the hospital making none patient centric decisions that is the biggest problem. The few truly uncaring nurses hurt the reputation of the centers

Although if not familiar with the campus it can be confusing to find in the basement but there is…read moreplenty of signage and nice staff members in other suites to assist. Dr. Donegan and his staff were extremely sweet and helpful; although he was behind by an hour they always let me know the expectations and he took more than ample time for my visit. I was pleasantly surprised and felt blessed for such a positive experience.

I don't know why MRIs have to be done in the early morning hours. I went for an MRI at the Pali…read moreMomi Outpatient Center at 0630. Unfortunately for me, my shoulder hurt so bad that I couldn't stay motionless for them to get quality results. So, I got more painkillers and went back 2 days later @ 0645. I got there at 0630 and the receptionist came out at 0655. I initialed and dated 2 forms and was lead into the changing room. After a while I walked back to the reception to ask when will I be attended to. The receptionist told me that my appointment was actually at 0715. So I asked him why would; they tell me to come in at 0645, half an hour earlier than my appt, just to initial and date twice. I am not a morning person and I don't wake up to an alarm since retirement 15 years ago. He told me to complain th the MRI tech, which I did but I know nothing would be done about it.

Patient services and care are at the highest levels from everyone I've encountered at the Women's…read moreCenter. It makes routine procedures more bearable.

This location is by Walmart and Panda Express Very poor front desk experience and if you don't want…read moreto provide service maybe you should just say from the beginning instead of walking in the back and talking loud enough for everyone to hear in the lobby. 2 people waiting in the lobby I walk in just to get staples removed from my head that Queens ER said I could go to any urgent care and get assistance so I did that and got subtly denied without being denied. Oh we didn't put the staples in so... Yeah ok. They tell me 2 hour wait so I say ok should I come back? Then ignorant lady goes in the back to talk to the in house Dr or care provider so just hear more murmuring. Lame seriously !!!

Overall my experience went well. I put my name in as a reservation online and when I got there it…read morewas smooth. Signed in, did paperwork and waited about 10 minutes and was seen by doctor. She spoke well and I took her time to explain medication. Appreciated that! Worth going if you really not feeling well and want to get checked asap.