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Empire Today

1.3 (87 reviews)

Services - Empire Today

Exterior staining

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EMPIRE DESTROYED MY STORM DOOR

EMPIRE DESTROYED MY STORM DOOR--- BEWARE This is how the Empire co left my home and told me they send a check to me for damages and never Did ! My experience with Empire has been, by far, the most disappointing and frustrating customer service situation I have ever encountered.

Floor uneven where no leveling cement was used causing separating and chipping.
James R.

I noticed my luxury vinyl planks are separating and chipping. A contractor neighbor came over and put a large level down. Where my floors are separating/chipping, there is an uneven "dip" in the concrete floor. In a previous review, I indicated the installers brought 3 containers of leveling cement but did not use it. Empire floors are coming out for a "moisture test". I believe the floors need to be leveled and a moisture barrier installed or this is going to continue and get worse. Installation workers failed to install it correctly. The contractor neighbor said when he's building a house, if the sub contractor doesn't do a good job, he forces them to fix their mistakes.

Shame on you Empire! Took the day off to get the carpet installed. The carpet was delivered HEAVILY damaged and unable to be installed. A waste of everyone's time, and now I have significant quality concerns about the product and your company.

Very Unhappy with entire project from Day 1 .. we were told to contact Lou pittsburgh boss..he acted like he wanted to help at first but later no return calls. He had installers starting our restaurant two times after 8 pm @ night , the 3r time we told told him we refuse because installers are coming tired and over worked..He lied and said we were first on schedule but installers told us different..None of the carpet squares line up ..2 damaged walls when pulled off cove base that had to be patched..and after they finished 2 or more squares are lifting already..going with Empire was such a mistake from day one .. now we see how they can beat other pricing because of how this place conducts business.. we have had other people laugh when they see this restaurant floor..and asked who did this work!!?? we have requests to talk to the higher people in charge to see what can be done .. we will see if we are ignored like we have been..we will not let this go because no one should have to go through what we did.. it is ahame they are in business.. if issues aren't addressed we will try BBB next

Uneven planks. Won't allow me to upload video.

I'm sure many people have used Empire Today for floors. In a word: DON'T. Just for background, we are having the LVP floors Empire installed in November 2024 completely ripped out and redone correctly today. The new company, National Floors Direct, is putting down a layer of some sort of cement/leveling material to even out the tile so we won't have the uneven and bouncy floors that we have complained about to Empire 3 times now. To have Empire reply to us with "it was installed within specifications" is unfathomnable, especially seeing how this new floor from another company is laying perfectly. They even sent out a "manager" who hinted that we were somehow at fault for using water to mop it. To say I'm disappointed is an understatement, and coupled with the fact that the company basically brushed off an unhappy/unsatisfied customer is extraordinary (not in a good way). And to think I wasted over $8000 on these floors..... well chalk it up to lesson learned because I doubt this company really cares that much about an amount so minuscule. I will be posting my reviews, of course, in hopes I can save someone else the time and money on shoddy products and installation. I'll post the new floors once they are completely in, but the small part that they've completed is already 100% better and higher quality product. Enjoy some photos of the Empire floor that I sent to them. These are just from one area that gets used most and was most obvious.

Chip

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6 years ago

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9 years ago

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8 years ago

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7 years ago

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Review Highlights - Empire Today

“Then on 1/24/2024 I had LVP flooring put down I am beyond happy and excited with my new flooring.”

Mentioned in 4 reviews

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Berwyn Carpet Company

Berwyn Carpet Company

(1 review)

I selected this carpet company since they are local and wanted to support a local business…read more The lady at the shop was very knowledgable about carpets and very helpful as i was making decisions for an entire house . The owner, also very knowledgable, was the one who came to measure the house timely, as agreed upon. Their pricing was also very competitive. So i ordered all the different carpeting and it came in as promised and was timely installed. And here is the reason why i did not give the highest rating, even though my experience at every level was very good with this shop...the owner's son installed all the carpeting; rooms and 3 level stairs. The installation is not as high qulaity as i expected and had experience with previously. I had to call them out to restrech the carpets since it buckled in one week. I also now notice on the stairs the carpets not finished well, where it looks cut into at the corners...looks very unprofessionally done. But they were responsive and came out to fix work. Upon my experience, my children ordered carpets from them and had no issues at all, all the carpets were installed correctly at their house.

From the owner: Rely on the experts of Berwyn Carpet Co. to give your rooms a new look with wall-to-wall carpet. We…read morecarry all major brands of carpet for both residential and commercial use. Berwyn Carpet Co. has been family owned and operated since 1970, and we pride ourselves on our continued exceptional service. We specialize in Axminster™ and Wilton™ wool woven carpets that are sure to give your home that special touch of warmth and comfort. Contact us in Berwyn, Pennsylvania, for expert carpet installation and sales, as well as beautiful premade or custom made area rugs.

Paoli Rug Company

Paoli Rug Company

(24 reviews)

$$$

Paoli Rug Company Dr. Karen Jensen…read more Recently moved to area and contacted Paoli Rug company about cleaning a large Oriental that my movers had badly abused. The owners were courteous, polite ,and very Knowledgeable. Nader came to the house and accessed the damage and very concisely explained what needed to be done. He checked all stains and looked for mold and moth damage as well. He gave me a very reasonable price quote and told me I would have it back in 10 days. I told him I have a sick child and that smells and chemicals would be a problem. He explained that the washing is done by hand and with nothing harmful and no odor! He then took it to his store.I also needed new padding and he advised me on the best for my needs. When he returned it ( on time exactly), it looked better than when I purchased it. The stains were all gone and the pile gleamed and was fluffy , and it had no smell. The recommended padding was perfect. He arranged it beautifully in my room and even gave me time to decide if I wanted to change the placement. He was patient and courteous and very aware of the other pieces in the room so as to cause no damage. Everything about this company and its owners is First rate. They are a touch of class in a world that too often forgets what that is . Integrity all the way. I would never go anywhere else for my carpet needs !! Anyone reading this : they are the only rug company you will ever need!!!! A++++ all the way. I feel blessed to have found them! Thank you both!

I am so very happy with the work Paoli Rug did to repair my family heirloom!…read moreMy parents had a wall hanging rug in their home for over 50 years and I wanted to use it on the floor in my house. The fringe was completely dried out and the rug was beginning to unravel. We decided to bind the rug and the work to accomplish that--all by hand--was amazing! The rug looks fabulous! I wouldn't hesitate to use them again. Also--I had a second, very old silk carpet which we all decided wasn't worth repairing, which speaks to the honesty of the owners. Great communication too!

Empire Today - flooring - Updated October 2026

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