I assume the business complained about my rating to Yelp and it was taken down. I was told to be more specific. Edited review and photos of their work below:
They are friendly and promise a lot when you first meet them, but they get progressively less and less responsive. I hired them to repair an outer wall (masonry and carpentry) and install capping and siding. I received a quote on April 4th, 2015 the work commenced May 5th, 2015 and dragged on through September 2015 because of issues. I am still trying to get their work fixed as of today as more issues have revealed themselves.
They made decisions that were against code that I will have to get repaired (for instance, they terminated a storm water pipe below grade) and they left me with a house that was vulnerable and hard to live in (inept capping that left the windows permeable to rain, MDF used as window sills that have since rotted after four months after promising to use a rot impervious material, and they didn't replace the step they demoed, as examples).
The whole experience was very stressful and I am still dealing with them a year later as they have refused (by ignoring our emails, calls and texts) to uphold the warranty by either fixing the work or paying to have someone else fix it. Another added stress was their presence in our home--we were witness to many fights between the boss and his staff and it is a toxic and uncomfortable job site. He told his staff they were not allowed to use the bathroom while they worked, for instance. In the months it took to complete this relatively small job we saw lots of turnover and it resulted in low quality and care in the completed work.
I would be very cautious doing business with them as the work is clearly low quality and how they treated us was abysmal--mostly in contrast to all that they promised about their upstanding character and their rock solid warranty that ended up meaning nothing. They do not make good on their promises or warranty. read more