We love Empire Skates and the awesome staff! They are all so helpful. If you are looking for skates you must stop by. They have everything you need to get rolling. Such a cute shop in downtown Upland. We love stopping in for our skate supplies. read more

Empire Skates - Our gear from Empire Skates. Head to toe they've got you covered! - Skate Shops Near Me - Upland, California

Extremely nice and helpful staff. I love the wide selection of skateboards, roller skates, and accessories. They can also special order for you! I got a cool helmet ordered and I love it! read more

I am so impressed by Empire Skates! Amy was such a great help in finding skates and gear. The shop has a great selection of skates, gear, and accessories for all ages and genders. She was also able to answer all my newbie questions and concerns with ease and assessed the fit of all my pads and helmet to ensure I was safe in starting this new hobby. I will definitely be returning for all of my skating needs in the future! read more

Highly recommend this shop! I called ahead of time and asked if they could replace my wheels. They said yeah but because of nightmare traffic I didn't arrive until almost closing. There were two people, one who was closing up and the other who was fully attentive. I know it's annoying when customers stay after closing but they showed tremendous patience and expertise. The employee who helped me gave me excellent advice and let me try on skates (again, super patient considering it was after closing). They also told me all about the various kinds of wheels and what I might need. I left with an amazing pair of Riedell skates and Radar 78 wheels. I'm so happy with my experience and my new skates and can't wait to get light-up wheels next. I'll be coming back to Empire for sure! read more

Empire Skates - Skate Shops Near Me - Upland, California

Went in today to hopefully buy some new skates as a beginner and when i told the girl working she was very welcoming and picked out 3 types of skates she thought i would like. Answered all my dumb questions and was super chill. Will be back because of her. Forgot to ask her name, but blue hair and glasses working 5/10 read more

I've been to this shop a few times and they have always been so friendly and helpful. The last time I went in, I was sized for Riedell skates and literally given about 8 different pairs to try on to see which fit my foot size the best. She even offered to call Riedell with the results of my fitting to see which size they recommended for the boot I wanted. Then she gave me advice on what options I had to save some money too! Very knowledgeable, friendly, and patient. So happy this is my local skate shop. I will be supporting them every chance I get. read more

I got my skates done here and they came out great will be coming back for wheels and more staff is really nice and helpful they really have all you need inside a skate shop read more

Empire Skates - roller skates - Skate Shops Near Me - Upland, California

Love, love, love the service!! Honestly, nothing but positives: -when I ordered they emailed me to make sure my size was right since sizing is tricky with skates -they updated me throughout with processing delays due to Riedell being extremely backed up due to the pandemic -I had questions and they responded within 2 days max -when I had shipping issues, they got back to me and helped me sort it out with Riedell and UPS. I'm going to recommended them to all the skaters I know!! When I love something, I never shut up, so I had to take the time to leave a review! I finally got my skates today after 6 months or so, again, not their doing, and I'm SOOO happy!! They look & fit perfect! Thank you so much for making my childhood & TikTok dreams come true! read more

This place is great for picking out your first pair of roller skates...lots of different brands to try on till you find the right fit!

Amy and her staff is always super helpful and they take the extra time to make sure you get what you need. This level of service is unheard of in this industry at large where most places just want you in and out. They'll spend hours with you to make sure what you get is perfect. Also the haters can freely post hate but if they actually tried talking to anyone at the shop instead of virtue signaling they'd see just how wrong their impressions are. Please, don't let erasing folks' identities get in the way of your narrative and faux outrage. Good job, haters, for doing what you spend so much time complaining about. These are good people that don't deserve that crap. read more

The owner at this store totally went out of her way for me! I was really unsure about what size of Moxi skate to order and since they didn't have the sizes in the store, she brought her personal pair of Moxi skates in for me to try on. They fit perfectly and now I don't have to worry about placing the wrong order which would delay me getting my skates and cost me unnecessary shipping and restocking fees. They have great accessories there. I was able to find some perfect socks for skating. I will be back to get the heart-shaped stops after my skates arrive! It was worth the drive from Long Beach to receive great customer service. Thank you!! read more

Really contemplated writing this review. But after going to the shop this week it still surprises me how the workers here lack customer service. We really tried to give this place another chance. Tl:dr: If you like getting ignored or treated poorly... this place is 100% for you. This week my friend wanted to purchase a pair of skates. We walked into the shop and the worker on shift gave us a quick glance, then continued to cut the grip tape off a board. We stood there looking at this chick's back, until I asked for help. A group came in minutes later, but she kept messing with the board, and helping the others. Majority of the time were left there, staring, waiting to exchange skates. So, we left without purchasing anything. BUT!!! It still wasn't as bad as the prior trip. Many, many months ago my friend had a pick up while Carissa and Kay were in the shop. There was one customer at the counter, and 2 employees. No one welcomed or helped us, even after making eye contact a couple times. All they did was mumble amongst each other and glare at us. After around 5 minutes of us waiting, the back and forth mumbling and glaring stopped. Carissa went back to helping the guy in front of us, but still made it apparent she had a problem. Kay just stood there for a minute or two doing nothing, except staring at us. Then she rolls her eyes, smiles and all happy asked us if we needed anything. So my friend got her order, and decided she wanted to buy bearings. Kay helped us once again, since Carissa customer less now ignored the request to view bearings. Kay while rushing us insisted on selling the cheapest bearings in stock. Clearly, not wanting to answer any questions about brands and prices.(it was just us in the shop by now) Feeling rushed and out of options my friend bought the cheapest bearings and we left. Before we even made out the door they started talking about us.   We felt like we did something wrong like we stole or wasted their precious time. Our appearance also felt judged like "this is the only option you look like you can afford, so here". Overall wouldn't recommend this place to anyone. Unless you wanna feel unwelcome and get ignored. read more

It's been a really long time since I skated and I really never liked my rollerblades so I decided to get some quad skates but really wanted to try them on before buying. A friend who skates referred me and I am so glad! I had figured out what skates I thought I wanted and called the shop to see if they had them in stock. While I was listening to the shop message I got a text from the shop inviting me to text them. I texted what I was looking for and immediately got a response that my size was expected in next week. I asked back if there was anything comparable in stock and got a reply right away with a different skate. When I arrived and told Carissa what I was looking for, she was super friendly and helpful. She helped me pick out all kinds of accessories and changed the color of the wheels to something I liked better. Never even flinched when I had to try on almost every wrist guard they had to find the most comfortable one. Kay installed my the matching color toe stops and toe guards. Love, love, love everything about this shop. So many cool things and fantastic customer service from everyone. Thank you so much! read more

Just got my skates! It took some time but that isn't the Shop's fault. Empire is my go to for basically everything. I adore them! read more

Empire Skates - Skates, Plates, Wheels, and Bearings all from Empire! - Skate Shops Near Me - Upland, California

First-time visit to the store. The ladies working here today are super knowledgeable and very nice. We just went in to ask questions about sizing and the different kinds of skates, brands and such. We will definitely purchase our skates from Empire Skates. read more

Went into empire skate this afternoon with my son. I have to say I have experienced such wonderful customer service. Amy was amazing helping my son pick out his first pair of skates. Both Amy & Tom took their time explaining everything and showed my son how to change the wheels. Thank you again for a wonderful experience. read more

Stopped by this store after checking out the Farmers Market and was completely pleased with the customer service and skate inventory. The worker present educated me on how to clean out my bearings. She took the time to explain what I was doing wrong and how to take care of my skates. Very pleased with the service and store overall. read more

I was looking for a shop that sold skate equipment. My safety gear from Amazon was not doing any more. I noticed on here that Empire Skates existed and went to check it out. It was everything I wanted in a skate shop! They had everything I needed from safety gear, wheels, bags, toe guards and more!! The girls who helped us were super amazing and informative. I will definitely be coming back to visit. Small note: due to Covid they are only allowing in a small amount of people at once. The store is a little small. But it is definitely worth visiting! read more

Empire Skates - Skate Shops Near Me - Upland, California

5 stars for customer service. After going to the rink over New Years, my partner and I decided to purchase roller skates. He purchased his from a local shop in Los Angeles, great experience but after inquiring on my size (which they did not have) the "help" stopped there. After calling around looking for specific moxis, I called Empire Skates and spoke to Ana. Super nice and informative person!! Answered every question I had and then some. Instead of saying nope we don't have that skate in your size she suggested another skate that was similar. Hopefully stopping in this week to buy my skates from them!! Thanks for taking time out of your day to answer my 90 questions Ana!! I appreciate the help. read more

This is my absolute favorite skate shop hands down. I have a few other shops closer to my area but I will always make the trip to empire. Not only do they always have exactly what I am looking for, but their customer service is just always 10/10. They are so so helpful to new skaters and they are always so nice! I've purchased all my pads (scabs brand) and safety equipment with them, and recently just purchased some Moxi's from them as well that I have been trying to get for more than 6+ months! And shoutout to Carissa who is so sweet and was so patient while I took forever picking out and trying on skates! If you're a new or even an experienced skater, Empire is the best. I will be back:) read more

My son and I came to this local shop to purchase some skate plates. The owner sold us the wrong size. No big deal came back to exchange and can see right away they weren't happy by the look on their face. Anyways we down graded for a different plate, however they tried passing off used equipment. Bushings were clearly cut and they said that SURE GRIP sent them that way. 1 plate was missing the jump bar and no box like the ones we brought back. They said they gave him a return which in fact they did not. They waited until the following business day. When he went in to return the downgraded item, owners wouldn't even come from out back. Instead they had their cashier reimburse my son. How unprofessional this company is. It was excuse after excuse. Then they were extremely upset bc of writing a review. I took down the first review in hopes of them making it right, but they were cowards. I will no longer even consider doing business here. They won't last in these times with customer service like this or with people not knowing how to use a register. Too many other places that actually want our business. DO NOT SHOP HERE. OWNERS ARE RUDE AND DONT CARE read more

Empire skates is an excellent skate shop. Amy, Tom and Robert all take pride in their work and procide great customer service. I had riedell bluestreaks mounted on crazy venus plates, and Tom did a great job. read more

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Horrible customer service, lack of communication. & professionalism. Never received what I ordered on two separate occasions and that's all I have to say about that. Not going to waste time & energy on details!! read more

I had been searching the internet for rollerskates so my daughter and I can start a new hobby. To my surprise, skates are ridiculously popular. I had been researching the internet for MANY different places to purchase since everywhere was out. I came across Empire Skates, who were the only shop taking preorders, even before the actual skate company was. I preordered online. The next morning I got a text from a shop employee thanking me for my order. They reiterated delivery time and even sent me a link to similar skates within the same price range, that were available at the moment. Answered any questions I had and verified delivery/pick up. Although I did not go in the store I was provided with exceptional customer service. That was the best customer service I received for online ordering. Can't wait until orders are lifted and I am able to visit the store in person. read more

The friendliest and best customer service! Amy was very helpful with all out beginner needs. Glad we have a local place to go to for all our skating needs. read more

Empire Skates - Moxi watermelon skates - Skate Shops Near Me - Upland, California

Highly recommend this shop for anything roller skates related. Staff and owner are super nice!

So I haven't skated since I was a kid so I was very nervous at the thought of getting back on skates and losing all my childhood skills and having to start from the very beginning. But because my daughter is not a great skater I promised to get my skates and help her out. Not to mention I loved skating back in the day (lol). Pro's The shop is easy to find Parking is great (don't go during the Lemon Festival) Amy Rocks with knowledge and that she is a Roller Derby Skater, was way cool! Very encouraging and never said I was too old. She was even very nice about saying "well when you get older things are redistributed a little so your balance will be different" code for "your a little fat, but you can do it, it won't be the same when you fall. But she said it so nice. I couldn't even get mad. Con's Look at there hours to make sure they are open. Great place to get your roller skates. I purchased the Jacksons and replaced the wheels for outside wheels. Out the door with wrist pads and purple laces $202.00. Thanks Amy for your patience, tips, time and encouragement meant. read more

Empire Skates - My new wheels. Rocking the purple.. All about the Purple Rain! - Skate Shops Near Me - Upland, California

Just picked up some awesome skates from this great shop in DT Upland. Tom and Amy were so helpful and help me find some skates that were my speed. My daughter had a skate party for her birthday and now she wants to go all the time. Also grabbed some funky laces for her skates too. Then she starting eyeing the skateboards too. I'm in trouble. But if you are looking for the gear, this is the spot to come to get it!! Check them out for sure. Thanks to the crew at Empire Skates!! We will be back for sure. read more

Awesome service! Made an appointment to check out the store during these troubled times and staff was friendly and helpful. Robert is your go to guy! He gave lots of useful tips when hooking up my skates. Thanks Robert! read more

I bought another pair of skates today. Anna was super helpful and changed out my wheels for me. I love this shop and look forward to going back. Lot's of cool gifts for those who love to skate! read more

Empire Skates is one of the few remaining places in Southern California to buy quality skate gear in-person. The cozy store sells a variety of roller skates and skateboards, along with a generous assortment of replacement parts, protective gear, and accessories. The staff was extremely knowledgeable and provided excellent customer service. Prices were comparable to what the current market demands. read more

Great place to come if you have any questions needs any help or anything! Will be back!

I love this place! They're all so knowledgeable and Just all around cool people. They helped me buy my first set of skates and now I'm addicted. I can't recommend them enough. read more

I'm getting back into roller skating after 30 years. I've never owned my own skates and thought I really need to invest in my own instead of paying for the rentals. I thought I would have to buy them online without trying them on first (which I didn't want to do), but I found this awesome store in Upland. They have a great selection! After almost 2 hours (AMY IS SO VERY PATIENT AND KNOWLEDGEABLE), I was able to walk out with a pair of Riedell's with blue wheels and matching shoestrings. I'm now ready to get my skate on!!! Thank you Empire Skate Shop! read more

They have the best customer service. They respond quickly with any questions regarding your order. Knowing everyone is trying to get into roller skating and everything is back ordered with Moxi, they made sure I stayed up to date about my order. Will definitely be buying from them again. read more

Empire Skates - Skate Shops Near Me - Upland, California

Have been going here the past 2 years for all my roller skate needs. Great place! They're very knowledgeable and always help me out.

We went into the store looking for a skateboard. Customer service was very good and we very comfortable asking questions. Didn't try to up sell or pressure for a sale. We walked out with exactly what we wanted. read more

This place is Amazing Amy is so knowledgeable and helped my 16 year old daughter out with everything. She takes her time and explains the difference in skates and wheels. I recommend only going to this location for all your skate needs. read more

The shop has a lot of quality stuff. Not many stores around the area that sell roller skates. The owner, a dark haired woman, is the best. Any other employee that has ever helped me is the worst. The man talks down to you if you are not into roller derby. Very snobby attitude. Explained something about wheel choice for skating around corners, and said "I'm used to talking to people who already know this". If I list all the crappy things he said, this would be one of those 6 paragraph reviews and that's not my style. Bottom line is if you get the owner to help you, you're good. Anybody else, don't bother. Go to Long Beach. It would be worth the drive just to avoid the bollocks attitude. read more

Called in for help since I'm trying to get back into skating. I needed help with updating my skates. I was laughed at and insulted. The person on the phone had terrible people skills and was of no use to me. They felt It necessary to refer to my skates as cheap Big 5 skates (without seeing mine) and claimed my want to update my cheap skates would only cost me more then New skates...... How about this, maybe this is all i got and all i can afford. It's people like this that make it hard for beginners to feel welcome and comfortable asking questions to learn there equipment. instead i called a roller skate snob. Their aren't many sports places in my area to help and this was so disappointing. read more