I had a pair of boots that had a dent in the top of one that made it somewhat uncomfortable to…read morewear. I stopped in on my lunch hour to drop the boot off and Rob graciously fixed the boot right then and there within 10 mins and gave both boots a good brushing and waterproofing for the upcoming winter months. Excellent price, great work, and great customer service!

World-class customer service. This guy does not miss. Only orthopedic certified shoe technician in…read moreRochester. 65+ years family business. Need I say more? - Matt K.

For years, I had wanted to buy a pair of boots. I never followed through. While in Rochester for a…read morelong weekend, a friend was driving past Boot Barn and I was curious. She spoke highly of it, so we stopped in. Long story short, I walked out with a pair of boots. Because I pack light when I travel, I didn't have room in my luggage for the boots. I wore them on the flight back to Chicago. When I returned, I went to a Boot Barn location in the Greater Chicago Area so that I could buy another pair. For the service at the Greece, New York location, they scored high. Their floor agents are good with recommendations without being pushy. Because I wanted to see what the boots would look while wearing an actual pair of boot-cut jeans, I tried on a pair of jeans with the boots and ended up buying two pair of jeans along with the boots.

From the owner: What started out as one store in 1978 has since become the largest western and work wear retailer…read morein the nation. We say that our customers feed America, build America, and protect America. With an uncompromising desire to support the local communities we serve, we proudly offer the broadest selection of cowboy boots, work boots, western wear, workwear, western-inspired fashion, and outdoor gear. It is an honor to support the varying lifestyles of the people who make our country so great. Our vision is simple: to offer everyone a piece of the American spirit--one handshake at a time.