Arlene herself helped me find a great gun for my Betty Draper costume and told me a funny story…read morethat also involved a fake gun. I would come here again. The prices are excellent, and it's locally-owned.

Shout out for Arlene's, I have a themed party to attend later this week and I had a great time…read morepicking up some accessories yesterday. They were all helpful, not pushy with buying too much or the expensive items only. So much fun just browsing all the racks!

I had a pair of boots that had a dent in the top of one that made it somewhat uncomfortable to…read morewear. I stopped in on my lunch hour to drop the boot off and Rob graciously fixed the boot right then and there within 10 mins and gave both boots a good brushing and waterproofing for the upcoming winter months. Excellent price, great work, and great customer service!

World-class customer service. This guy does not miss. Only orthopedic certified shoe technician in…read moreRochester. 65+ years family business. Need I say more? - Matt K.

There are few companies that provide such excellent customer service that make me want to write…read moreabout it. Redwing is one of those companies and the Redwing store in Southtown Plaza is a shining example of incredible customer service. I have purchased several pairs of Redwings and enjoy my experience every time I go to the Southtown Store. Craig is a sales consultant there who has helped me find the perfect shoes each time. In addition to great sales service, they provide free cleaning and service for your boots to help maintain your investment. If you're going to purchase a pair of shoes or boots, make sure you stop by Redwing at Southtown first. They make it worth your time.

I do not know what's going on in this store these days I have been shopping here for years! High…read morequality products every purchase I have made. My low rating comes from a newer sales associate. I asked for my boot a 9.5 w and he brought me out a 9.5 reg and a 9w stating they run big... My gut said walking into this place in Redwings boots 9.5wide I should be leaving with the same size...the sales guy a younger man gave an attitude of come on you won't even try so I did my foot wouldn't even come close to making it... I handed the boots back and stated nope these won't do. I said no twice and he just got pushy stating look at this toe! Look are you sure.... I said No again and he started in again when I raised my voice and f bombed how many effing times do you have to hear the word No! He got all defensive and said I only heard it twice. This individual became more insistent I didn't think you saying no would be that big of a deal! Listen those boots have to go on my feet and worn for 8-16 hours a day not his I walked out no boots purchased! Money was not a issue yesterday service was! Good boots in a harsh stress laden environment mean everything ! But guess what so does service!!