This was the worst customer service experience ever!! My daughter wanted to buy a pair of Sergio Grasso's and needed to be measured. The owner Terri would not measure her unless she put down a $500 deposit. My daughter did not have the money at the time because Grandma was buying the boots. Terri would not help her, said "why would I measure you if your not buying the boots?" made my daughter feel embarrassed and upset. She wasted a 45 minute drive to this shop. When I called the store to complain, Terri copped an attitude with me and I congratulated her on losing a $1200 sale and I hung up. She called me back at work and threatened to tell my boss. NOT A GOOD WAY TO DO BUSINESS TERRY! read more