Worst people to deal with..... contacted them several times, several times I was told that they would get back to me and never did, you cannot leave a message their mailbox is always full. One of the main reasons I was trying to deal with them and kept waiting is because my credit is not pristine and they guaranteed me credit and they lied. read more

Purchased a vehicle here. Procedure for a car purchased in Ma to an owner in Maine, is for the he car to be delivered to the place of registration because they do not deal with temporary plates. Car was delivered greater than 5 hours after it was expected. This wouldn't be a super issue but was irritating because we specifically contacted our salesman and gave him specific directions that weren't passed on to the driver and he was lost. When the car was delivered it did not have floor mats, xtra key and specific paperwork regarding gap insurance that we purchased. For almost 3 months we were given lies and excuses as to receiving these items. We cared most about the almost 900.00 insurance that we purchased but did not receive. After 3 months of asking, my husband had to go back to the dealership to get the paperwork. He was berated and physically threatened. Do not purchase here!!! read more

BEWARE BEFORE YOU GO, CHEATED 2 TIMES, once they receive money, the response will be different. Will not answer you calls, will not reply to your messages . 1st time AUDI Q7 , took longer time to get my car registration, same shit, will never respond to your calls and messages. I've traded my car and i got ended up with paying 2 LOANs, for my old car & the car which they never give.. Its been 5 Months did not give my money yet. 2nd time, Booked AUDI Q5, promised that they will deliver my car in 3 days, waited for 3 weeks did not get my car yet. We asked to return the money, he said he will send the back check to our financier, Financier did not receive the check and this GUYS ARE ENJOYING WITH OUR LOAN MONEY. Now again ended up with paying the loan amount for the check/cheque for the car which we never got. PLEASE READ THE MESSAGES IN THE SCREENSHOTS, If you still dare to go, its your fate. These GUYS send the people to DMV who doesnt know how to write a Deposit form or application form. They dont know even their own address. I got to fill all the applications in the DMV. its better to be without a car instead messing up with these people. GOOD LUCK. read more

I checked the reviews beforehand, so I should've known what I was getting into. I should also say I work in the automotive industry, so I was confident I could simply go in and test drive a car without hassle. Regardless, they had a car I was interested in and I emailed them via Cars.com. I was called by a blocked number, to arrange a test drive. I took time out of my work day to drive 15 minutes away during my lunch hour. The dealership is small, and mostly unorganized. No one knew I had an appointment. My contact "George" seemed hardly bothered that a customer was asking for him. I was then told the car would be ready to test drive tomorrow. Fantastic. Don't waste your time, even if they happen to have a car you are looking for. read more

I am not understanding these poor reviews. If you are buying from a used car dealership know that: 1. They are USED cars 2. You are always taking a risk. I found an amazing deal here on Prius with an impeccable Carfax report. I took it to the mechanic to see if there was anything wrong with it, and there wasn't. Bought a beautiful Prius at a bargain and have had 0 issues since. Get a carfax report and take it to a mechanic. read more

They lost accreditation with the BBB because of poor buisness practices. In June of 2017 I bought a 2009 Jeep Liberty from them. I was forced to get rid of it in June of 2018. IT WAS A LEMON!!! I had a huge review chronicling my nightmare with this Jeep online, but it somehow " disappeared". I had a case going with the Massachusetts Attorney General about this. The case was closed today 9-20-18. Empire Motors were being uncooperative. I did find out that Empire Motors lost their accreditation with BBB because of all the negative feedback about this place. I found that information out from a phone call with the AG. I have just this to say: TRUST THE NEGATIVE REVIEWS!!!!!! The positive ones are most likely friends of the company. I do have another vehicle that I bought from a more reputable dealership. I bought a 2012 GMC Terrain AWD from Prime Buick in Hanover. read more

The local authorities should shut them down. They are absolutely crooked!!! I brought a car with lifetime power train warranty and could never be able to even talk to them about it for 3 years. Left countless messages... And they treat you like they are giving away cars for free. I got issues with the car since day 1 a... read more

DO NOT BUY HERE!!!! They are liars and scammers I waited for a few weeks for the owner to call me and I gave money down he said that was all I needed and then I went to pick up the car and he told me I needed more money even after I spoke with someone from there before I got there and she said I needed nothing else the bank didn't even know he was asking for more money they thought I already had the car shows what kind of people they are. What they do is illegal on top of all that my car wouldn't even start when I tried to take it off the lot if I could give zero stars I would read more

My boyfriend just bought a car from them and they act like they have absolutely no idea what they are doing. He paid to get the vehicle registered before they brought it to him. As if they haven't sold to someone in CT before they messed up and brought it to him unregistered. My boyfriend called them multiple times with no response which is unprofessional, to make it worse they brought it to the wrong DMV, gave nothing but excuses instead of getting the job done, and were terrible with communication. This has caused so much stress that should not have been added for him. I highly do not recommend this place because they clearly cannot get their job done correctly. read more

I just recently bought a 2008 Audi for this dealership. The SUV didnt pass inspection was delivered dirty bald tires,side mirrors didnt work,no spare no Jack, and when I pointed this all out the want to be owner said he would have it all taken care of he lied . Told me he would get me a loaner he lied so now I'm going to get the stuff taken care of and try to get it back in court. Please do not use this dealership they are nothing but con artists that would screw their own mothers for a buck if they could...I gave it 1 star if I could go lower I would read more

This place is awful they have no parking and they sold the car we went to see. We drove in and you get an uneasily feeling in the pit of your stomach like what the heck. Stay away from this place I'm not even gonna give it a star I guess then one star but they don't deserve it read more

This turd of a dealer told me a car I was interested in was still available. I drove an hour to test drive said auto after making an appointment. Upon arriving,Yoda, the owner, said the car was sold the previous night WHAT AN A-HOLE! Do not bother with Empire. You will regret it read more

Not good place to buy a car! I just bought a car from them had nothing but problems registered the wrong car. I only bought my car 3 weeks ago and oil pan has a hole needs to be replace and can't get anyone to call me back. Stay away if you don't want problems. read more

Once you're a customer, they forget about you. I was interested in a vehicle and went out and purchased it the same day. However now I can't get a hold of them to see when the vehicle will be ready. I know it's not the Lincoln dealer but after spending over $18,000 on a vehicle I'd expect at least a 'thank you' as well as a follow up. The only reason I got through today was I dialed from an office phone... they must have thought it was a new customer. But a new customer giving them a no hassle sale with good credit I don't believe deserves to be ignored. read more

I almost didn't go here because of the negative reviews. But they had the exact car I was looking for (Volvo S80) at a price that was awesome. Not going here would have been a mistake. If you are expecting a Herb Chambers experience you need to understand that this is not what they do. They have a small lot with a lot of cars and minimal parking. I went to drive the car on two different occasions and they had two guys in the yard directing traffic. Manny was one of them and he is awesome. Personable and accommodating. Got me in the car and out driving within minutes. I asked that they take the car to my mechanic which is in Mendon and they coordinated to get the car there on the day that I requested. It's about a 40 minute ride. On different occasions both George and Mario who I believe are the owners checked in to see how the process was going. While I will not be moving forward with this car as I have been presented with an incredible opportunity on another vehicle, I felt the need to write about my experience. I am not discrediting others experiences as different things happen on different days, but if I did not ultimately go to Empire because of the reviews it would have been a mistake. Everyone there in my experience was awesome. read more

If I had to wait to pick up my new car because they were "looking it over", then why did it not pass when I had it inspected. What were they looking at? Needed brakes and transmission mount. I called and was told I would be given an appointment for repair. Waited 5 days. Could not get anyone on the phone so had to just take it in. read more

I should have known better but they had the car I was looking for! I bought a 2010 Mustang it ended up having bent rims and he is trying to tell me it's not covered my lemon law. We both knew the car was shaking before I bought it he said he would fix it or replace the rims. Now he's telling me to fuck off that he's not doing anything it's a 15k car not a 1500 dollar one! Don't buy from them they tell you what you wanna hear and then screw you!!!!! read more

Terrible experience... My son and I were looking at a car on the lot.. He said they do not take any deposits, but will act on the "honor system" that if we are interested, he will hold it until we have it inspected and decide on buying it... So, my son scheduled an inspection with our mechanic in Framingham.. The owner said he would have an employee drive the car to meet my son (because that is what they do for future clients)... Well, my son waited nearly 2 hours before getting a call. They were so hard to reach and to find out why nobody was showing up.. They said that the guy took off in the car and disappeared... WHY THE HECK COULDN'T THEY CALL ME SON AFTER 30 MINUTES... HE WAITED 2 FREAKING HOURS TO HEAR ANYTHING?????? The next day, we were told that the guy totaled the car and died... I'm not sure whether I believe this or not.... I can't see anything online about the accident.. read more

My husband found a truck listed on AutoTrader.com from this dealership on a Wednesday. He called and messaged the dealership and they quickly got back to him that they still had the truck and to come look at it. We decided to take our 10 month old for the 60 minute drive to the dealership on a Saturday (after calling the morning of to confirm it was still there). When we arrived the truck was of course not there and according to the salesman "it had just sold". My husband informed the salesman that he had confirmed 1 hour ago that the truck was there and he just shrugged his shoulders. And guess what, the truck is still listed on the website that it is available. Sleazy move to get people to come, especially after driving over an hour to get there. We had no desire to look at any other vehicles after that move. read more

Don' t even deserve 1 freakin star. Went to look at a chevy silverado 2500 HD that was listed in Car gurus and their website. Pulled up today. Bunch of asses sitting there eating on a bench staring at us. No f' n truck even there. Read reviews..most horrible with same things I am writing!.We did but gave benefit of the doubt. Nice truck to bait u in and come to find out they never even had this truck.....SCAMMERS.......NO THANKS! read more

Wish I could rate this place a ZERO. We were looking at a car for my stepson and saw a Subaru Impreza we were interested in. E-mailed the dealership and they responded and called my phone quickly. It was a Thursday. We live in NH and I explained we could not get down to look at the car until the following Tuesday. Called on Tuesday morning to make sure the car was still there. Told the girl I needed to know ASAP b/c we had a very small window of time to drive down to look at it (and hour ride). Didn't hear back so decided to drive down. Didn't receive a call til we were IN THE PARKING LOT. Had to go inside the building to talk to "Dutch" the sales guy...full on gold chain and jeggings, no joke. Decided to give them the benefit of the doubt and asked to test drive the car. The car was a complete piece of crap.  There were dents all over the drivers door that were not visible in the online pictures and something was ridiculously wrong with the shocks and/or struts on the back rear side.  It said their mechanics had fully gone over the car which is completely UNTRUE because if anyone with half a brain sat in it, they couldn't miss the AWFUL clunking noise.  Both Dutch and George were completely useless, disinterested and not at all helpful.   We ended up buying from a private seller and got an amazing car/deal. I wouldn't send my worst enemy to this place. Total joke and unprofessional. Three hours of my life I'll never get back. read more

Run by a family of conartis. A year and a half ago my fiance bought a car from here. From the start the guy comes off as mad sketchy and we should of ran. The cars turbo went bad 3months in. He got the extra coverage for the car but the company said it didn't cover that. So he fought with both of them for months until he got his money back from the extra coverage people. He used the money to fix the car. The car needed brakes, check engine turns on constantly, now the a/c won't shut off and kills the battery. Please stay away and save yourself the money and headache. Car cost 8k fixing it so far 4k. read more

BEWARE: stay away!! We were there for 15 minutes and not one person came out to greet us. Then we walked inside, of course they were all sitting around on their phones. We asked to test drive the commander, came back and my fiance noticed an oil leak. Told the hunchback guy about the leak (not sure of his name because he didn't even introduce himself). He literally told us "if you don't like it then walk away." Instead of telling us they would take care of it! Seriously I've never seen such piss poor customer service. We took his advice and walked away!!! read more

STAY AWAY!!! This place is a total scam. When I confronted the owner about cancelling on me last minute (after I drove 2.5 hours to get there) he proceeded to threaten me into giving him a "100% guarantee I would buy a car from him" and then told my husband to "go f**k himself" when we called him out on his extreme unprofessional-ism. I have no idea how this place has not been shut down - all the reviews on Yelp reflect how awful it is, but it has 4 stars on auto sites like cars.com!! DO NOT GO HERE. read more

We absolutely did not feel welcome here! The sales person was more concerned with high-fiving his buddies and hand slapping with his bro's ignoring us and walking away as we were talking about the possible purchase of the vehicle we just test drove. Before the test drive, he whispered to one of his co-workers that they "need to raise their prices" (because we were the second person interested in that particular vehicle that day. The first wanted them to hold the vehicle for him.) When entering his office after waiting a long time outside in the heat for him to come back with a number for our trade-in, he ran the other way at the sight of us (literally) and out the office door while on his wireless phone. Then he gave some weird explanation on why he was offering a low-ball offer on our trade. The offer he gave us was $7,000 less than another dealership gave us the next day. We summized that it was clear he didn't want to sell us the vehicle because based on his comment before the test drive, perhaps he thought the vehicle was priced too low. He had some good looking cars and SUV's on the lot but his arrogant attitude and poor customer service told us to leave. We drove 3 hours away to come here. We were ready to buy. We ended up buying the same make and model car from a reputable dealer the next day in VT. read more

BEWARE! Do yourself a favor and research this business. Do not rely solely on used car website reviews like I did. After my experience, I seriously question their authenticity! Like the other reviews I scheduled an appt. to test drive an SUV they had advertised. I scheduled the appt. with a phone representative for the next day. After taking time off from work, and driving over an hour to get there at 11 a.m., I was told that the car was sold earlier that a.m.. When I told the rep. that it would have been nice if someone had called me to save me the vacation time, the expense, and the time it cost me to uphold my end of the appointment, the salesman provided a REALLY lame, "Sorry", but quickly began to suggest other SUVs on the lot. So I wouldn't feel the drive was a total waste of my time, I looked at three SUVs: the one that was reportedly sold, another that was the same year/model, and one similar. I am glad I viewed these, because now I can provide an honest review of the product. All had stains, including the headliner, and one had an unpleasant odor. If this the the extent of their detailing, I sincerely question the level of attention that would be given to the pre-sale mechanical inspection! This is not a gamble I was willing to take, so none of these vehicles left the lot for my test drive. The only reason I am giving one star is because yelp does not allow zero. STAY AWAY!!! read more

Dealer had a car listed on their website. When I went to look at it I was told the car was no longer in their inventory (2 hours after I inquired, and arrived to a scheduled appointment). The salesperson steered me towards a differently vehicle, so I reluctantly took it for a ride. A quick internet search of the VIN revealed that the car was purchased at a salvage auction. What I find even more interesting is the car that I was originally interested in is still listed in their inventory, now with a newly reduced price. I can only determine that this dealership practices "bait and switch". Waste of time. read more

Stay far away. I got screwed buying a car from this scum bag. Transmission failed after 3 months I tried bringing the car back the next day after it wouldn't start. Now I am trading the thing in all messed up getting less than half what i paid for it so now I am carrying negative equity. Stay away. read more

Husband bought a vehicle from them and when it came to their "warranty" it was all a scam. They wouldn't fix what was obviously wrong with the 4 wheel drive and then claim they would charge $35 a day if he didn't take it off the lot. They are what I like to call RDR (Real Dealership Rejects!) Oh, and none of their mechanics that were in the shop are ASE certified. DON'T SHOP HERE!!!! read more

I got to join the bad reviews cause i bought a Bmw at this dealer, since we were sealing the deal i have to read and have them corrected the numbers a couple times. I did get a warranty on engine and transmission for a year but it was a bogus warranty for extra spending. Now a month after i got the car, oil leak was coming from engine. I call them and explain. They said ok. Bring it in. It was a baskesball game they were playing with me bouncing me from dealer to their garage and to their warranty office. At the end someone explain to me, they won t fix jack, i better pay for it myself. They just wont tell me its a bogus warranty. I have spend 4k to fix the issue at a Bmw dealer read more

dont ever go here to buy a car these people are fucking liars and scammers george is the worst person and a liar they tell you they can help you get a car no matter your credit and they really cant they tell anything that sounds good no truth in what they say ....dont ever go here to trade your car because they will keep your traded car and not get you another one you call them and they dont answer the phone and once they start to know your number they really dont answer your call and forward you to the voice mail and you will never get a call back i trusted these ppl and they shitted on me and played me i will never recommand these ppl to anyone....i dont even wanna rate them because they are not even worth one star read more

Terrible customer service. The guy sounded like he was high on the phone and didn't sound the least bit interested in talking. Wouldn't even waste my time calling again. Would not even negotiate on a car, that they got at the Quincy auto auction for a low price and have the car priced EXTREMLY high. Also, they apparently don't ever answer their emails what so ever even after multiple attempts so don't bother. read more

THEIR WARRANTY COVERS NOTHING WHEN YOU NEED IT. I have been trying to get a refund since September of 2017 for the extended warranty they offer with their cars which is NOT COVERING ANYTHING. The dealership says that I should be getting it, but they lie all the time. read more

We emailed to make sure the car we were interested was still available before making the 45 min drive. They said it was, but when we arrived a few hours later they said it was sold Saturday. Efffff that. They had several other cars in their inventory that we might have wanted to look at, but we're not buying from an unreputable dealer that wasted our time. read more

If I could've given no stars I would've. This place is absolutely unbelievable. My husband bought a car from them and they refused to give him the title making up a bunch of lies and never answered calls. He went there on multiple occasions to resolve the issue and they kept making excuses. Now we get a call that they had never sent paperwork to the bank, the car might've been stolen and to top it off we are surrendering the car with no refund after we have been paying for months to thin air (and paid a down payment.). We are APPALLED by this treatment. DO NOT GO HERE WHATSOEVER. Karma will get them back. read more

DO NOT, I REPEAT DO NOT go to this place if you are looking for a used car. I graduated college in May and was in need of a car to get me back and forth to work. I went to this place thinking I would get a decent car for a decent price...I could not have been more wrong. I spoke to both Tom and George and Tom ended up selling me the car. I sat down at Tom's desk and he showed me the "car fax" report of the car. I saw nothing notable to warrant me from buying the car so I went ahead with it. I paid him $1700 for the car but after going through the title I realized he actually wrote that he sold me the car for $700. I did not think anything of it at the time because I was happy I would not have to pay as much for the excise tax After 3 months of constant issues and putting almost $2,000 into the car I decided enough was enough and I would get a more reliable car. When I went to a dealership to see how much they could give me for the car as a trade in they told me the news... The car had been declared a total loss from an insurance agency and that they could not give me much, if anything for the car. I looked up the used vehicle Lemon Laws in MA and it does not apply to a used car that was purchased for less than $700 or has more than 128,000 miles on it. This was why Tom wrote $700 on the title. Save yourself the time and money and go somewhere not filled with scam artists. read more

I came to this dealer before Christmas and thought i could get a car ..When i came and met the with the owner and got the deal done.. get ready to sign the deal and bring the car home...He told me that he would goes to my place to sign the deal he insisted..He made me wait and said we will get it done today and tomorrow etc... He ( owner ) later texted me and said we passed by the deal cause we are busy and have a lot of offer online..What the hell of wasting my time and treat customer like that...What kind of the car dealer owner be like that to customer ??? I would never and ever come to that dealer again and recommend anyone to go there...This dealer is on 705 Turnpike St..Canton.. Don't you ever do that or treat customer like that again...Sorry man, without me i know you can sell your cars to others, but beside business you should know how to treat customers with dignity & respect... read more

Absolute trash, this guy sold me a car for $7,000, but then sent me papers to sign expecting $14,000. Trash

Shady sales techniques, undervalued trade ins, unprofessional communication, and general lame customer service. After test driving a car, got a. Email every day for a week asking me when I wanted to test drive the car. Cars are questionable. Make sure you have a reliable trustworthy mechanic check out anything before you buy no matter what they say. Check out Facebook and google reviews. Will never do business with them no matter what they offer. read more

Came by because I saw a 2009 CLS 550. Definitely looked better online and there were a ton of scratches and dents as well as significant scratches on the rims, also the engine produced somewhat of a weird noise. After the test drive the salesman/owner asked me what I thought of the car and seemed pretty nice at first, still undecided I said that i liked it but there were a lot of little things, i was about to ask if there was something that could be done about a few of the things on the car but as soon as i mentioned that there were a lot of little things his facial expression dropped and the dude cut me off mid sentence and said "Put the keys back in the car." and walked away. Little did he know I was still interested... got in my 2003 with 165k miles on it that was in FAR better condition than the car that i came to look at and drove away. Wasted trip. No regard for customer service whatsoever. read more