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    Empire Granite

    5.0 (2 reviews)
    Open 7:30 am - 6:00 pm

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    Services - Empire Granite

    Countertop installation

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    3 years ago

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    Empire G.

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    5 years ago

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    Milestone Countertops - The wine/liquor bar countertop.

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    Seem like nice guys but -0- accountability. After breaking 2 out of 5 expensive slabs, provided…read more'remnants' ie., scraps and ordinary quartz as replacements for another $2,000. No shows on successive appointments. Not a great experience.

    I was looking into getting new countertops in kitchen, reached out to Milestone and explained to…read morethem the type of material I was looking for, which was quartz with grey veining and repeated mentioned I wanted veins going the same direction through out kitchen and no visible seams, I was assured they could do the job. Day of install came and one of the panels was going vertically and everything else horizontally. Reached out to John and after a little back and forth he agreed to replace the panel at no extra charge. When day of replacement came it was only a crew of 2 guys, they struggled a little to move stove and were concerned about gas line as they were unsure how to close it, the guy in charge took them outside and told them to be quiet, stop complaining and get it done. 3 months after replacement section was installed and final payment was made my countertops cracked! I reached out again via email to John, several people from his team came out to look at countertops a couple of times and I was told they'd replace them once they had the same material leftover from another job. That was over a year ago! I repeatedly reached out to John and James who now no longer works with John and I was just given more excuses. I consulted with another company and I was told the reason for counters cracking was most likely bad installation since there were no signs. We also paid for cabinet lighting and lights went out a day after installing after having guy come out multiple times we gave up. I have recently filed a complaint with the BBB, countertops should have come with some type of warranty for at least a year.

    Grand Stone - quartz - White Carrara

    Grand Stone

    (14 reviews)

    Oak Forest/Garden Oaks

    I recently had to have my detached garage resided because of rot. I was recommended to Carlos Del…read moreValle with Grand Stone LLC. He was very helpful and answered all my questions. He made the process of residing the garage very easy. He not only replaced the siding but noticed 2 cracked boards in the attic rafters in my garage and replaced those as well. If those boards would have cracked all the way through and broke, the garage roof would have come down. Carlos definitely pays attention to details. He replaced the wood on the front of my garage, primed the Hardy Board, and painted the entire garage as well as reinstalling the gutters. Carlos also painted an area on my house that needed touch-up. From the initial consultation with Carlos to the final cleanup Carlos and his crew did an outstanding job; the team was professional, well-organized and extremely skilled. You can count on Carlos to be fair on prices, honest and prompt. I highly recommend him for all your needs.

    Grand Stone doesn't care about client satisfaction. From the time of the measure to the final…read moreinstallation, they did not pay attention to detail, and there was no connected communication from the measurer to the production room to the installers. The owner couldn't care less about whether the customer is happy. I documented everything in writing such as "we would like to keep remaining slab pieces; we want our island cut for a flush cooktop installation; etc." and they just couldn't get it right. They had to come out multiple times to get the job done and I finally gave up on being satisfied. We are living with multiple things that aren't precise such as the hole cut for our faucet visibly off center. They only reached out to me to discuss anything when they wanted final payment and really didn't care that I was not happy. Just shoddy workmanship overall and no respect for the client.

    Empire Granite - countertopinstall - Updated May 2026

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