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Chandler, AZ

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Empire Beauty School

2.7 (52 reviews)
Open • 9:00 am - 9:30 pm

Empire Beauty School Photos

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Jayna J.

I am mortified that I spent even $10 on my hair. If anything, that is what they should be paying me for the time and product it has taken me to undo this damage. I would first like to note that I am an educator at a public school. I am aware that there is a learning curve to certain skills and that these are students who are practicing and need to be cut some slack and given grace, and I'm ok with that! Additionally, I have the most hair anyone in that salon has probably ever seen, and it's thick, and unbelievably kinky so I'm not coming in with the best canvas to work on. I asked for a Deep conditioning treatment with a blow dry. Simple enough, right? This student squirted conditioning treatment ALL OVER my head, and proceeded to massage it into my scalp!!! She sat me under the dryer for 20 minutes where I thought "that's ok, she will probably shampoo one more time after she washes the treatment out." NOPE!!!!!!!! As she started to dry my hair, she noted it's heavy and thick and takes forever to dry. I must have requested at least 3 times to get blown out with a round brush. But, when she discovered it would take more than 10 minutes with a round brush she switched to a padle and said she would fix it later. Ok, fine. The deeper into the service, the worse it got. As she as drying, I kept thinking, she's not getting it dry! Only to find out that it in fact was just grease and conditioner ALL OVER MY HEAD! Although she never went back and did the finishing touches with a round brush like I asked; the paddle brush she used did so a decent job. When she motioned that I was done I pointed out that there were some parts that were still sopping wet, and also; why does my hair look like I haven't washed it this year? This lady proceeded to tell me it's my fault for 2 reasons: first, I didn't brush my hair (WHAT?!?!!) and secondly, because I was sweating. I was so offended. The pictures alone will show you, this is not sweat. I have washed my hair 3 times since coming home and it's still a disaster. Over an hour in the shower trying to get this product OUT!!! What I am most appalled by is the lack of leadership or supervision. These pictures were taken no less than 10 minutes upon exiting the salon and I am flabbergasted that any instructor or teacher let me walk out looking like this. It's awful!

Great work at Empire wonderful students
Andrea L.

Wonderful services and students at Empire the students get advanced classes and look proffessional! Very affordable too!

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4 months ago

I am excited to start here, everyone is so nice and kind. The facility is great as well!

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1 year ago

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11 months ago

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2 years ago

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3 years ago

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3 years ago

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3 years ago

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7 years ago

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9 years ago

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13 years ago

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12 years ago

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15 years ago

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5 years ago

I appreciate all the teachers here they make learning fun. I love coming to learn and be here because of them

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4 years ago

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14 years ago

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15 years ago

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7 years ago

Alyssa does such an amazing job!! Absolutely loved my haircut! I would highly recommend her! She was so professional and such good timing!

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12 years ago

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Page 1 of 2

Ask the Community - Empire Beauty School

Review Highlights - Empire Beauty School

“I will definitely come back here to get my hair cut again.”

Mentioned in 2 reviews

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I have been going here on and off over the last year and today I received the best service yet! Sue…read morewas absolutely amazing, personable, kind, and skilled! The prices are unbeatable and the staff is so fun. It's a relaxing environment and well equipped. I got a wash, blow dry, and flat iron and it was excellent! I highly recommend this business and be sure to ask for Sue!

I understand this is a training school and that they are learning, but I think better expectations…read moreneed to be set prior to the appointment. I came for a blowout, and right off the bat, it was evident that the trainee was not experienced with blowouts on long hair. However, I had no issues with the trainee itself. The trainer would come here and there to give some pointers, but after the wash and comb through, the trainee spent several minutes on one small section of hair while we were almost an hour into the appointment. While the trainer was there, I politely asked if it would be possible to complete the blowout in 30 minutes, as I had to be somewhere. This was on me because I have longer-than-average hair, and I should have double-checked while making the appointment. I was told that it would take about an hour when I made the appointment. The trainer got super defensive and stated that I was asking for too much, and this would technically be an $80+ blow out (my blowouts at traditional salons have never been $80+). I was surprised as to why he was so offended when I only politely asked and even offered to come back at a later time, as they close at 3 pm. Nonetheless, my event was postponed, and I was able to stay for longer, but the trainer ended up doing the blowout while the student watched. What I don't understand is why the students are made to do the service independently when they do not have much experience. The trainee was very sweet, and I understand that they were trying their best. It was overall a strange experience, and I don't think I will go back again. The results were just okay, and the curls did not last through the day.

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This is a cosmetology school. Very nice place and very inexpensive. Well supervised by the…read moreinstructors. Only comment is that isn't a quick place to get a haircut. But I was happy with the results. It is rewarding to help out students.

I worked for Avalon in both admissions and leadership roles and ultimately left because the…read moreorganization's values no longer aligned with my own. The most significant challenge was what I perceived as a disconnect between leadership expectations and the realities of campus operations. Admissions teams were often expected to meet aggressive enrollment goals while managing constantly shifting priorities, limited resources, and inconsistent communication. Much of my role involved translating unclear or reactive direction into something representatives could realistically execute. In my experience, enrollment volume was prioritized more heavily than retention, student preparedness, and long-term student success. This created confusion around performance expectations and what outcomes were truly valued. I observed situations where high enrollment numbers appeared to receive greater recognition than efforts focused on retention, student readiness, and long-term outcomes. I also observed inconsistencies in recognition, advancement opportunities, compensation practices, workload distribution, and communication that negatively impacted morale. Many talented employees worked extremely hard to support students and improve operations, but feedback and recommendations from frontline staff often seemed to go unaddressed despite recurring challenges. Another concern was the culture within leadership. Rather than fostering collaboration, there were times when competition, poor communication, and uneven information sharing created unnecessary tension between teams and departments. This often resulted in employees acting as intermediaries rather than being empowered to work together directly and effectively. I frequently felt that organizational decisions were driven more by enrollment growth and financial objectives than by educational outcomes, student preparedness, retention, or long-term student success. I also felt that the perspectives of employees with direct experience working with students and campus operations were not given sufficient consideration when key decisions were made. I also experienced and observed workplace interactions that I perceived as insensitive and, at times, discriminatory. As a biracial woman, there were comments and situations that made me uncomfortable and caused me to question whether all employees were being treated with the same level of respect and professionalism. These experiences negatively impacted my sense of belonging within the organization. Additionally, I had concerns regarding how employee complaints and sensitive matters were handled. In my experience, confidentiality was not always maintained in a manner that fostered trust, which made employees hesitant to raise concerns or provide honest feedback. While I cannot speak to everyone's experience, I personally experienced interactions that I perceived as dismissive, demeaning, and unprofessional. Over time, this contributed significantly to my decision to leave. I genuinely care about career education and the students these schools serve. There are many dedicated campus employees throughout the organization who work hard every day to support students and help them achieve their goals. However, I believe the company would benefit from placing greater emphasis on student outcomes, retention, employee development, transparency, accountability, and stronger alignment between leadership decisions and campus realities. Pros: Dedicated coworkers, meaningful work with students, valuable admissions and leadership experience. Cons: Heavy emphasis on enrollment metrics, inconsistent communication, frequent shifts in priorities, limited recognition of employee contributions, concerns regarding workplace culture and confidentiality, and a disconnect between leadership and day-to-day operations, main focus being securing the 20+ grand from students for tuiton and not actual education.

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Empire Beauty School - cosmetology_schools - Updated October 2026

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