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    Empaco Equipment

    5.0 (1 review)
    Open • 7:00 am - 5:00 pm

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    5 years ago

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    LeafFilter Gutter Protection

    LeafFilter Gutter Protection

    (298 reviews)

    I called LeafFilter because our gutters, downspouts and pipes to the road were getting clogged with…read moreleaves and debris. LF is also local and the founder is a UA graduate. The salesman, Matt, came quickly on February 15, 2020. He promised the moon and quoted a high price. I pointed out the senior discount and published discount. I finally got him down to $4,999 for 175 feet of gutters. The LF team started work on February 18 and ended the next day. Three separate installers performed the work. These guys looked like they could barely handle the job, and I heard one muttering and swearing about his task. I believe they installed hidden supports, but I never saw them use sealants to repair end caps or downspout elbows. This was not an overly careful repair of existing gutter issues - just capping and screwing in the screens on top of the gutters. I monitored the screens after they were installed. I have tall maple trees in back. The first maple droppings were the reddish buds that stuck to the top of the screens in bunches. Then there were those stringy maple droppings and, finally, the whirly gigs. All of this detritus stuck to the top of the screens. I did not have an overflow until a long downpour in May. It occurred from a valley in a peak on the front of the house (this is a typical Prestige home), and debris had clogged the screens in a gutter corner under the valley. I called my former gutter cleaner, and he swept the filters and roof for $300. I note that my Lifetime LF Warranty promises that my LF system will not allow "the interior of [my] gutter to clog with debris causing [my] gutter to fill with water and overflow..." That's true! The screen is so fine that nothing is getting into the gutter, but water is still overflowing the stuck debris on the exterior. I still need a gutter cleaner to clean the maple tree debris, but the downspouts are clear and running (if the water can get through to the inner gutter). Accordingly, I am partially satisfied with the system, but would have paid half as much if I had known that is was not a complete solution to overflowing gutters. I attach photos of the gutters from April and May to show that the maple tree droppings did not dislodge and remained stuck to the filters.

    I had Leaf Filter gutter protectors installed on 6/22/26. During a rainstorm om 7/21/26, I noticed…read morethe gutters were leaking. i provided pictures and video to the sales rep, who referred me to the Leaf Filter service department. After 5 phone calls and over a month of time, no one from service has called me, nor has anyone come to the house. i got what seemed like a good deal from Leaf Filter, but I am very disappointed and dissatisfied with their service. I am reporting them to the Better Business Bureau and the Pennsylvania State Attorney General's office.

    Universal Windows Direct of Cleveland

    Universal Windows Direct of Cleveland

    (88 reviews)

    Great company with really caring employees. I have enjoyed my interactions with everyone I have…read moreencountered.

    HORRIBLE! PICK ANOTHER COMPANY In 2021, Universal Windows…read moreDirect installed 32 windows in my home. We selected the company because we were told multiple crews would be assigned to complete the project quickly. After signing the contract and paying the deposit, we were informed only one crew would be assigned and the installation would take longer than promised. The installation experienced numerous issues, including an incorrect window being installed, missing materials, extended delays, and concerns regarding insulation. Shortly after installation, we noticed significant drafts, increased insect intrusion, and substantially higher heating and cooling costs. A service technician later inspected the installation and immediately identified that the windows had not been properly shimmed, there were gaps around the installations, and no insulation had been installed. Universal Windows Direct sent another crew to address the issue by drilling holes into the window frames and injecting insulation rather than removing and reinstalling the windows. Caulking was also redone. Following extensive discussions regarding the installation deficiencies and increased utility costs, the company provided a $5,000 credit. While these repairs improved some issues, they did not resolve the underlying problems. Over the following years, we continued to experience drafts, elevated heating and cooling costs, and poor window performance. During the winter of 2025-2026, temperature measurements near several windows showed differences exceeding 25 degrees from the home's thermostat setting. In one instance, with the thermostat set at 68 degrees, the temperature near a window measured approximately 42 degrees. A subsequent inspection by another technician identified insufficient insulation around the windows and air leakage associated with prior repair methods. Additional temporary repairs were proposed, but I declined because previous temporary solutions had failed to correct the installation deficiencies. After escalating the matter, I was informed that management had approved a comprehensive correction involving removal and reinstallation of the affected windows. However, when the scheduled crew arrived, they stated they had no documentation regarding the work, no materials had been ordered, and no repairs could be completed. They instead documented the issues and left. Since January 2026, I have repeatedly contacted Universal Windows Direct seeking implementation of the approved corrective work. Multiple appointments have been scheduled, inspections have been performed, measurements have been taken repeatedly, and management has acknowledged communication failures and delays. Despite these efforts, no corrective installation work has been completed. In addition to ongoing energy loss and comfort issues, we also experienced a ceiling leak that was attributed to an improperly sloped window installation. Nearly five years after the original installation, the windows remain improperly installed, utility costs continue to be impacted, and the company has not completed the corrective work it previously approved. I have participated in more than nine service visits and worked with multiple technicians and installation crews in an effort to obtain a proper resolution.

    Empaco Equipment - landscaping - Updated October 2026

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