Requested a look and provided a sample photo. (Instead attached photos show what I got) Initially Lexi did say "let's look at the highlights and if you're not happy, we can tone them down." Not once did she say that my photo was Out of reach. NevI told her I want highlights noticeable for sure. Then Lexi stated "oh absolutely you're gonna definitely see that pop ."Once shampooed, blow dried, it was immediately obvious that my hair was not going to look even slightly close to the photo. Cora and Lexi insisted that it was beautiful, stunning, perfect, etc. etc.. L'Oreal asked what's going on. I explained the look is too dark and did not look like the photo at all. Then I noticed copper mark stain on my hair, Cora said "oh that's an easy fix" and Lexi mixed some color and try to bring the copper stain on my hair down. The owner, L'Oreal also tried to tell me that the orange /copper stain was natural. The mark was not natural. There was a hiccup somewhere in the process, but Lexi did not take ownership. At the end of the day, I wanted my hair repaired. I wanted highlights something at least slightly close to the photo I showed them. The day of my appointment, was going on three hours and I was rushed to pay my invoice and close out my tab before the services were complete. I thought that was odd, I had never done this in the past. It was very unprofessional, but in good faith I paid a total of $358.24 plus a $75 tip which was 20% of the total.
Once Lexi completed my hair, she was frustrated because I felt it was still too dark and stated "I don't think you know what you want."
Next morning when I woke up, I knew it was still too dark and if it was going to lighten it should've already in a day or two. So I called about 10 in the morning and spoke to the receptionist. I explained my situation and she immediately accommodate me with another appointment at 3:30 with Kat since Lexi was not scheduled to be there on Wednesday. Well when I came in Kat asked what was wrong and I was very specific as to what had happened step-by-step the day before. She gave me the impression that she understood the assignment and continued her best to correct the issue. She even went as far as doing a test foil to see just how light my hair would lighten without damage. Once that was completed, L'Oreal came out and this whole session begin. L'Oreal questioned everything that her stylist was doing and asked me to move to a different station because someone else was going to take care of me. This third stylist, I believe her name was Ashley had no idea what was actually happening. Ashley was very soft spoken, professional, demonstrated empathy throughout our whole interaction. Ashley asked me to please show her the initial photo that I had presented yesterday. I showed it to her and she explained what the necessary process would be. L'Oréal once again comes out gives Ashley a liability contract for me to sign and another invoice for an additional $300+ to correct their mistake.
Please keep in mind. I had already paid the day before a total of $358.24 plus a $75 tip. This included $160 for the partial highlight, Gloss $55 which I never approved. Upon my arrival, the day of my appointment Lexi briefly mentioned a gloss and asked if I had ever had that procedure done. I clearly stated no and don't need it because 90%!of the time I wear my hair curly. No more was said about the gloss until I saw $55.00 on my invoice. I also paid $100 for women's haircut and you will see my hair before and after that does not look like $100 haircut to me. I also saw another charge that was labeled Vish for $43.24.
From what I have observed, they have lots of good ratings although it's those rare few that are dismissed and are unnoticed .
Please take note and be aware...
Every appointment should be explained in detail as to what your expectations are, and by the stall is what is possible on their part.
Additional services/product charges should be mentioned and explained before the service.
A stylist time is valuable and so is yours just as valuable you are paying them for their time to do the service. Don't ever let anyone rush you and especially to pay and close out your tab before the process is complete
I refused to sign the liability documents or pay the additional invoice. I never asked for a refund for my initial appointment. I was just hoping that the business would have taken accountability and make it right.
The integrity of this business was definitely tested on July 15, 2025.
L'Oreal (owner) do better read more