Dr. Klocek is the best. He always listens, never rushes and does complete tests. I never have…read moretrouble getting an appointment.

This doctor was highly recommended by a colleague at Dell- and indeed it seems he is a very good…read morespecialist and a great easy-going person. I was a new patient, yet they treated me with dignity, gave me the first available appointment. I arrived promptly, and waited unusually short time in their very clean and bright comfortable waiting room. The doctor interviewed me patiently and showed sincere interest in my health issues- not just the usual superficial small talk. I've been to many doctors who can't wait to "get rid" of the patient- in and (pop) out. Here I did get some personal attention which, I must say, made a big difference. After making sure he understood well what my condition was, Dr. Klocek prescribed a medicine that improved dramatically the way I felt. I think it is a high-tech antibiotic. Made so much sense, after a 5-6 days long struggle to get better with over-the-counter pills & syrups (NyQuil, DayQuil, Robitussin etc.) I was already at the end of my hope and patience. I thought I would miss my upcoming trans-atlantic flight. Thanks to Dr. Klocek I am up and running again... well, walking I'd say. I hope I won't be getting sick any soon. But if I really have to see a doctor, I would gladly visit Dr. Klocek again.

Pros: -Knowledgeable?…read more Cons: -Rude and off-putting (30-minutes late with zero explanation) -- he also showed up in a spandex cycling suit underneath his lab coat; looking like a total clown with zero professionalism -Terse and "I have to be right" comments abounded -Gave me a fairly serious diagnosis (that was unexpected), and instead of being open to a question or two, he explained to me he was "very backed up and didn't have the time." -Literally ZERO bedside manner.

I was referred to Dr. Weidmann as the oncall physician of the day. He declined seeing me, since I…read morehad been seen by another oncall physician the prior day. He was not interested in treating a bad breakout of Cellulitis, even though this would be the first time South Austin Medical Center treated me for Cellulitis. Very unprofessional, does not care about patients.

BEST. DOCTOR. EVAR…read more An amazing man and doctor. He cares. He listens. He recognizes that you may not have money to give a drug a "try" and gives samples, he remembers your name, your family and the story you told him about a rash you had 7 years ago. He has been recognized by his peers, Texas Monthly and ... me? i have been seeing Dr. Hahn since 99. i have gone thru many life and medical changes. He was there all the way, keeping track, being supportive and not just a doctor that breezes in and out. He takes the time to listen and answer all your questions and is HONEST. his staff is AMAZING. i recommend him to anyone who is looking for a doctor. don't hesitate if you are looking, make an appointment. You will NOT regret it and will also become a long time patient. /true story.

I will just be echoing what everyone else has said...I have never, ever been to a doctor that was…read moreso attentive. I have gone to ARC for years, and while my doctor was kind...I always felt so rushed that I would leave not even feeling like I had told him everything I had planned on. Dr. Hahn sits down, makes eye contact, LISTENS....I mean, it should all be common sense, but most doctors see so many patients it's become a cattle call just to see all of them. I am so grateful for others reviewing him so that I could find him!!

A year ago last April I had a Aortic Valve heart surgery at Mayo Clinic in Rochester, MN. I had…read morerecently moved to Lakeway and needed to find a new Primary Care Physician. I came across Dr. Freeland's name and looked up and read that he went to medical school in the same small town that I went to college, Kirksville, Missouri. If you chose to be a D.O. instead of an M.D., then Kirksville College of Osteopathic Medicine was a good choice. While I lived in Kirksville I got to know a couple of men who were surgery professors. They were outstanding men of character and counted it an honor to be known by them. So, when I read that this Dr. Freeland was in Lakeway I was looking forward to meeting him and having him be my new Primary Care Physician. My first appointment with Dr. Freeland was as if they had shredded any and all information about me. After my heart surgery the Mayo Clinic sent all my records to Bee Cave Family Practice. Mayo is one of top two Heart Hospitals in the world (you will receive the finest care there.). So, when I went for my initial visit and then filling out all the however many pages just to have my blood drawn for a INR value they were not at all prepared for a 2 minute blood draw and I could be on my way. My appointment finished at around 11:50 and was asked to come back after lunch at 1:00 to take blood sample, I left and came back later and finally got it drawn. The next time I came back I found the front office team to be disorganized. I was most frustrated that they did not call me (even though they said they would) to let me know the INR results. As I stated previously, I was really looking forward to having this doctor, but with several issues for me after only two visits I needed to find someone else. It has been a year since I was at Bee Cave Family Practice. I've written just a couple of times about less than acceptable services, unfortunately, this is one.

Stay away unless you prefer your doctor trying to convince you about QAnon and other wildly…read moredistorted government conspiracies while you just want to know if you need allergy medicine!! Covid's done some things to people. This was very disappointing.

He may be an amazing doctor, but I'll never know . . . because his staff gave me a weird runaround…read more My insurance company said he was taking new patients. I phoned his office. They confirmed that he was taking new patients. They said they'd email me the paperwork. I spelled my email address v-e-r-y c-a-r-e-f-u-l-l-y. No paperwork. Next day, I phoned his office again. I said I hadn't gotten an email, maybe because they hadn't spelled my email address correctly. I spelled it again v-e-r-y c-a-r-e-f-u-l-l-y. No paperwork. So I went to the office. I asked to fill out the paperwork then and there, and they gave it to me. When I turned it in, they said someone would review it and call me to make an appointment. Did they? You guessed it. No call. So why would a doctor claim to be taking new patients when he really isn't? Is it some quirky insurance thing? I just don't get it. ¯\_(ツ)_/¯ P.S. The day after I left this review, his office called me to schedule an appointment. Needless to say, I declined. So I guess he is taking new patients (at least when prompted by a Yelp review). But then why the runaround???

I've been a patient of Dr. Killian for about six years now and I feel very fortunate to have him as…read moremy primary care physician. He's highly competent, friendly, and an excellent communicator. As others here have noted, one never feels that he's in a rush to wrap up his time with you and move on. He takes time to engage in a conversation with you, to listen to your concerns and questions, and to address them thoroughly. For me, good communication is the most important quality I look for in a primary care doctor, aside from a basic confidence in his/her competence. Dr. Killian has helped me better understand my various medical issues and articulates his treatment goals and methodologies in an exceptionally thorough and understandable manner. I have a fantastic cardiologist who is also an excellent communicator, but I have often found myself with Dr. Killian explaining and helping me understand my heart issues more completely than I would listening to my cardiologist alone. He is thorough in integrating test results and other information from the cardiologist (and other specialists) into my patient records to maintain a complete understanding of all my ongoing medical issues. I could scarcely ask for more than that. His group practice, Red River Family Practice, is well-run, and I have encountered very few of the office/administrative frustrations I have at similar group practice offices. Reading some other less-than-positive reviews here, I'm reminded that no single physician is likely to be the right fit for every patient, each with their unique concerns and expectations. That said, Dr. Killian is a perfect fit for my priorities and expectations, and his competence and professionalism provide a rock-solid foundation to support those preferences. Three cheers and five stars for the good doctor, Michael Killian!

I was a patient of his at Austin Regional Clinic. Was about as perfect a doctor as anyone could…read moreask for. Very nice, patient and understanding!

i used to see him at ARC in round rock. He now works at 30th street in austin. Its too far for me…read more:(. If you are near him i absolutely recommend him.

Dr Cepeda is thoughtful, kind, knowledgable and extremely competent. His recommendations are based…read moreon empirically proven data. I have had 4-5 appointments with him over the last year and he has consistently been willing to spend quality time with me to make sure all of my questions have been addressed. His office was helpful in providing additional support or timely responding to refill requests. I would recommend Dr Cepeda for anyone needing to find a quality rhematologist. I have been to the Cedar Bend office (North Austin) and the Westlake (Capital of Texas Highway) office and highly recommend the Westlake office as the wait times for the lab draws at the Cedar Bend office has taken up to an hour after my appointment while there has been no wait at the the Westlake office.

I have been seeing Dr Cepeda for many years and highly recommend him. He and his staff are…read moreexcellent. He has gotten my arthritis/gout under control with medication. He is friendly, caring, listens, attentive and cares about you and your health. You get in and out promptly with very little if any wait time. Plus you can get your blood drawn on site. No more running around. I now only see him every 6 months for a checkup. He gets an A+ in my books. Stacy Johnson RN.

Looking for a great doctor and/or family medicine practice? Consider South Oaks Family Medicine!…read moreDr. Cox has been my primary MD for 19 years and counting. He's also the primary MD for my whole family. LOVE Dr. Cox!!! &, LOVE Dr. Cox's nurse Sally: she's so sweet! Informative Review vs. a "gushing review," systematically going through "everything" to help you understand how this office operates; ultimately, so you receive the best of your experiences: Phone call "reception"/the "operators": As of this post, you'll frequently (but not always) speak with Yvonne. They are AWESOME! To help you understand: If they "sound" anything other than "getting the job done," then you've likely called during a busy phone time (typically 8-8:30am, right after lunch, or 4:30-5pm). Since this IS a busy practice, the typical greeting speedily is, "South Oaks, how may I direct your call?" State the purpose of your call in a FEW simple words to expedite your call/transfer (i.e. "patient appointment," "schedule an in-office procedure," "medical records," "billing/payments," "calling for lab results," "questions for/need to speak with the nurse/doctor," etc, or even "I don't know!"). Phone Operator/phone "reception" bottom line: They receive your call and will schedule your appointment with the appropriate doctor/nurse, or they will transfer you to the appropriate person/dept. They are NOT the folks to share detailed medical problems/questions; however they WILL listen & help you, especially if you don't know what to do or who to ask for. Appointment Check-In / Front desk "reception": For fastest service, arrive at least 5 mins BEFORE your appointment time, & sign in. Your arrival is anticipated. Delays: most often related to the gathering/verifying needed insurance and/or medical history info/updates, demographic changes, discussing/rectifying possible past billing balances/issues, and/or tending to the person(s) who arrived before you. You will ALWAYS be asked if there are any changes in demographics & insurance, and at this time, you pay the co-pay, if applicable. Waiting time: room filled or empty, you'll be received in the appropriate order, period. I've had short & long wait times. If no one else is waiting & you are grumpy about it, how do you know if the rooms aren't filled or if a patient has a serious medical problem occurring? I assume my wait time translates to the doctor spending the time that is NEEDED with a patient (can be quick or longer). Also consider: if 1 appt runs late, the subsequent appts will likely be running late...that is, if you expect fairness! And, if MY needs are more minor/quick to resolution, I try to exit quickly "to help them" catch up if they're behind (yes, this can occur and is more frequent during higher incidences of illnesses, but not uncommon of ANY physician practice!). Called back from the waiting room: Your weight, temp., and heart rate will be taken (wellness exams include height); in the exam room, your blood pressure will be taken & you share the summary/purpose of your visit with the nurse/medical assistant. Then, you await the MD. MD visit: should ROCK. If minor/routine, it may be quick; but if seemingly too fast for you, JUST SAY SO! This practice is highly experienced, so routine issues may appear quick to you, but STOP THEM if you have remaining questions or concerns! They WILL listen! This practice is of the highest standards of care. If you haven't received a response satisfying your concern, ASK! Communications other than phone: SOFM uses "Patient Fusion" for appointments, nurse or billing contact, medical records, and feedback. Log in to Www.southoaksfamilymedicine.com for more info. So helpful! Diagnostics: on-site blood work = YES! On-site basic strep tests= YES & results while you wait! Xrays/MRIs/other diagnostics: Seton SW Hospital is conveniently next door (but I prefer ARA). Communication of diagnostic results: blood/lab work, xrays, CT scans/MRIs, mammograms, ultrasounds, etc: 1st rule of thumb = "no news is good news." Haven't heard? Assume 1st the results are normal; or for known problems: deeper assessment is occurring. As a general rule, wait 48 hrs before calling, depending on the test, if you are concerned. Prescriptions: Get them AT THE TIME OF YOUR VISIT (or verify they'll be called in to your pharmacy)! If not, there's a $5 fee: Yes, preparing a script takes time away from in-office tasks. As medical practices have received cut-backs on reimbursement, so too, understand that extraneous requests ultimately cut into doc/pt face-to-face time. Patients truly seeking lifelong excellent and holistically-focused care "wanted": Including those "on the edge" of something "not right," those of any remotely similar genre (regardless of origin), well-baby/adult, and all good & bad and/or uncomfortable reasons: South Oaks Family Medicine has the right provider for you!

I met with Doctor Russel 6 months ago and he was great during the appointment but what came after…read morewas terrible. His nurse staff need constant reminding to get anything done. I called 3 times to get testing results forwarded to a specialist.