Awful, unless you find being treated like a child acceptable. You are not permitted to make an appointment without providing proof of an order from the doctor. I have an order in hand from my physician for a routine mammogram. I have been to Emery several times in the past for the same procedure without issue, but a new policy does not allow me to make an appointment without bringing my order to them (wasted trip), sending it via email (not secure in my opinion), or having my doctor contact them (waste of doctor's time). Asked to speak with someone higher to explain my thoughts on this and the office manager informed me that she could not change this procedure and while she did not make the policy she would be sure it was enforced. I am not a child and know how to read a simple order and verify the information on it, should they ask, and in fact read it to her. DON'T use this facility for your imaging needs, there are other options in the area that trust you as an adult to make an appointment. read more

At first I was pretty iffy about this place because the reviews BUT.Lauren at the front desk was AMAZING. Super sweet super friendly and not anything but patient with everyone. I appreciate you for being patient with me and my mom during my X-rays. The doctors inside also were very nice and patient with me while I took my X-rays. I don't understand the bad reviews but I have a GREAT experience here. read more

This company is ridiculous. I have been trying to call this office for 3 weeks now and no one answers. Their mailbox is always full so you can't even leave a message and that goes for all of their departments. I had to physically go there to make an appointment . read more

Buckle up, folks. I went in for a diagnostic mammogram and an ultrasound for a lump in my breast that had been confirmed was there years prior. Barbara, the wonderful lady who did my mammogram is probably the only good thing this place has to offer. She was an absolute delight and her butterfly filled room and positive attitude were a breath of fresh air. As for the ultrasound, the tech did a poor job and did not capture the lump that has already been confirmed even after i told her the general area that it was in. Literally pointed at it. The tech failed or refused to do more than their normal trained screening area. I left feeling like I was crazy and my declining symptoms now had an even darker cloud of fear and mystery around them. I called them again telling them that i wasn't comfortable accepting that it simply disappeared when my symptoms had been progressively getting worse and worse. A front desk representative, Diana, told me that after contacting the billing department that they'd be willing to re-do the ultrasound free of charge due to their error. I was like, okay sweet thank you. Later, Diana called me back and told me that I needed to get another authorization from my doctor because they couldn't do it without it.. Okay, got the authorization, sent it over and waited again. Another call came in from Diana and she then went back on her initial word stating that the procedure would now cost me. I argued that was not what was initially agreed upon and that I'd go elsewhere to get it done at a more reliable place. She then offered a 50% adjustment for the procedure after checking with billing. Still absolutely ridiculous that I have to pay for THEIR error. On top of all of this? According to my gyno, they're not in the Orlando Health network system. So none of the images that they took could be sent to my doctors despite sending a signed medical record release form?? Absolutely wild. Go somewhere else and save yourself the hassle. read more

The clown up front with multi colored hair and make up with no teeth told me that bc I showed up on time I had to reschedule. I understand for paper work , but she gave me no reason like that just gas lighted me into thinking I had the wrong time read more

If I could give it zero stars I would! Went there for a bladder ultrasound, at first after I have been sitting in the waiting room for 30 minutes and dry all that water l, they realized that they couldn't take me cause they had the wrong "code", today it's another BS. Avoid this place! Oh forget to mention that they had given me an appointment and forgot to put it in the system, so I am on my 3rd attempt to try to get this ultrasound done! So unprofessional on all LEVELS!!!!! read more

If you are getting a mammogram ask for this wonderful lady that I'm calling BARBARA BUTTERFLY. she's an absolute sweet positive spirit. Look at how she's decorated the room! read more

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Time for the mammo & Ultrasound. Most women dread this because of the pain but the Xray Tech, Barbara, at Emery is always gentle and a delight to pass time with. During today's visit, I was left wondering how to comply with instructions in the restroom read more

Emery Medical Solutions - hmmmmm? How do you do that? - Diagnostic Imaging Near Me - Apopka, Florida

Just left there I wanted to be there for my husbands MRI I took off work. They're now 45 minutes late and still not one person has committed a thing. Now I have to head back to work my husband still has not been seen. I'm very disappointed that I can't be there with my husband for his treatment. I'll be informing my Oncologist to Use Simons imaging next time. Communication would have made a huge difference read more

This has to be the most inept medical solutions lab I have ever been to the whole experience was a slow cardiac arrest. So sad and impersonal I could have gone on however I degrees. read more

This by far is the WORST place ever! There should be a zero star option because that would be the most accurate. Three times I have gone for a scheduled procedure only to be told they did not have the script or the coding was inaccurate. The best was being brought back in an office for a nerve study test and waiting for the doctor only to find out that he NEVER RETURNED BACK FROM LUNCH!!!! I am sick of hearing "It's not my fault, do you want to reschedule?" I will not go back there again! read more

The staff was efficient, but not so friendly. I was not happy that they had my SS# printed out on my paperwork. I mentioned it to the receptionist and she said she would tell her manager. However, I felt disregarded rather than heard. I had the first appt. of the day for an ultrasound so the wait was short. Once back in the room, the technician was professional but again, not friendly. The test was given and I was on my way in 30 minutes. read more

My appointment was scheduled for 7:30a, they advised me to arrive at 7:15a. I arrive at 7:15a and had to stand outside in the Florida humidity and heat for 10 minutes as the receptionist sat inside watching me. It wasn't until one of their medical vendors arrived that the receptionist decided to finally open the door. When the receptionist opened the door.. no good morning and no apology. Once in the office I was hit with the smell of the cheapest cleaning fumes (fabulouso), which is not a disinfectant. I immediately got a migraine and felt sick to my stomach... not to mention that the reason for my visit is due to constant nausea and dizziness... that smell definitely didn't help. Sonographer was pleasant but you could tell she did not like her job. read more

Emery Medical Solutions - Diagnostic Imaging Near Me - Apopka, Florida

My family has been going to Emery for years and we always get great personal service. Thank you Laura for that great smile every time we come in. They go over and above to take care of their patients. read more

My first visit to this establishment, I picked them because they did X-rays (which I needed), took my insurance, were close to my house, and offered a variety of other services I may need in the future. I called a week prior and had no problem setting up a 10:45am appointment on a Monday, receptionist was very nice and helpful. That's the end of my positive review. I showed up 15 min early to do my paperwork, as I was a new patient and knew there'd be extra. Surprisingly, it was mostly just signatures, so that was taken care of quickly. Then the waiting began. I was in the waiting room for 45 minutes, I watched several people that were there before and after me come and go. Finally, I spoke up and asked what the deal was, to which they replied "Oh, the guy ahead of you had a lot of tests to have done". There were multiple techs and I was just there for a simple pre-op clearance chest xray, so unless this other patient needed every bone in his body xrayed and all the other patients were there for other tests, I call shenanigans. I sat down and waited some more, finally around the 1 hour 20 minute mark I was the only person left in the waiting room and the receptionist called me! ...to tell me that they were still finishing up with the other guy and I'd be called in a few minutes. When I finally got called back I was in there barely 10 minutes (although it took the guy forever to decide how he wanted me positioned, and then after my 2 x-rays were taken he had to get another guy in to verify that they looked right). I was never given an apology or thanked for waiting...the tech didn't even acknowledge that I just waited over an hour and a half (not sure if he knew, but still). As I left, I gave them one last opportunity to acknowledge my long wait when I asked if they were sending the films directly to my doc. They answered my question but that was it. Not a shred of concern that they made a patient with an appointment wait over an hour and a half when some walk-ins had come and gone within 20 minutes. I understand that some patients can take longer than others, but to not tell me that they're running behind on my appointment until I call their attention to me is just absurd. And not even an apology! The people there were mildly friendly, the receptionist didn't seem to care at all nor did she show any initiative to get me an estimated time of service or ask if I'd like to reschedule. I'm lucky I work on my own time schedule or I would've probably been in trouble with work. Needless to say, as convenient as it was I'll inconvenience myself and drive somewhere else to get any imaging tests done in the future. read more

I love this office and choose to go there over other facilities closer to me. Making an appointment was easy and I was able to get in quick. The front desk gals were very polite and courteous and I didn't have to wait but a few minutes to be seen. The staff performing the tests were SUPER!!! I was made to feel at home and cared for. read more

I was at the Emery Medical Solutions in Apopka. First of all very hard to get in parking lot. Very hard to find. When you walk in they do not greet that well. You do everything on line and you then tell them can you please help me. After all of that I was the 8A.M. appointment. I waited for 45 minutes and still no tech. I was on time for my appointment. Its says on the business card they give you that I made my appointment there is a $25.00 charge for not showing. They owe me $25.00 for making me late for my job. That is why I book first person in the morning. I do not understand why the do not book for what is the correct time for each patient time. It would be nice if the girl at the front keep you informed on the time of the tech or call to tell you running late or tex you in 2021. This is not 1980! read more

Emery Medical Solutions - Diagnostic Imaging Near Me - Apopka, Florida

I brought my referral from my Doctor 48 hrs in advance, arrived 30 minutes before scheduled appointment to fill out paperwork; finished the paperwork in 15 min and still waited over 30 min to get in for a chest x-ray. There were only 2 other people in the room. The technician asked me the reason I was there, it was written on the referral. The technician attempted the procedure (evidently in training) another individual came in and redid the first x-ray. I didn't receive any perks for practice participation. Everyone was cordial, but if you enjoy proficiency and timely efforts you might consider an alternate facility. read more

My family doctor suggested I have a sleep study done because I do not wake up feeling refreshed. He stated that the group that would perform the sleep study would call me to make an appointment. I received a call from Emery Medical Solutions to schedule the appointment, but I did not have my calendar in front of me and I said that I would have to call them back to figure out a convenient time. We had just moved, I broke my finger, and was going on two out of state trips so things were hectic for me and I did not call her back... Imagine my surprise when I received a package of paperwork in the mail on 9/7 that stated that I had an appointment on 9/8 and that if I did not provide at least 48 hours notice I would be charged a $250 fee! (Since I received the paperwork less than 24 hours prior to the appointment providing 48 hours was impossible.) I called there first thing on 9/8 and asked to speak to the facility manager. I spoke with Amy who stated that she arbitrarily assigns people appointments "to get them to call back". I consider this bullying and manipulative. In addition, the package I received had the mailing label upside down, was mailed to the wrong address, and the top half of the included map and directions page was cut off...If someone can't put together a simple package of information in a professional way am I really going to trust them to conduct quality medical tests?!? I think not! After I told Amy that I didn't appreciate the technique of trying to bully me into an appointment she had the nerve to ask if I wanted to go ahead and schedule an appointment. My response, "Absolutely NOT!" read more

The office staff is quite incompetent. They said they would call and verify insurance info with me before my appointment. They did not. So an entire morning was lost for me. They didn't verify my out of pocket cost which they promised they would do before my scheduled visit. Also didn't answer the phone when I called to inquire. Doesn't seem like they value the customer here. A phone call is all it would have taken to make me aware of a hefty out of pocket cost. At which time I would have informed them that I am unable to afford their service at this time read more

I had a very good experience at this facility today, I have been coming here for 7 years and never once was I treated unfair, I came in as a walk in and was in an out in an hour with X-rays to my back, chest and knees, the front office staff were great, the X-ray techs Vanessa, Alvaro and Mario were very friendly and made my day with their humor, I wish I could have given them 10 stars. read more

Emery Medical Solutions - Diagnostic Imaging Near Me - Apopka, Florida

I am almost convinced that they are running a major scam. After I can prove it with a second opinion I will be contacting the BBB. After 20 years of watching my husband gasp for air at night and fall asleep in the middle of sentences during the day when he doesn't wear his bipap at night, they told him that instead of doing the test to manage his settings on his machine that they needed to establish that he had sleep apnea . The test results they sent the MD said no apnea. Translation......We need to pay another $100 out of pocket up front for a more detailed study . Shame on greedy businesses. I was there in the room listening to him stop breathing and gasp for air. Between 11p and 12a was the worst. Im a nurse and don't call myself an expert sleep study technician, but I can count and have eyes and ears. To be continued ..... read more

I switched from Florida Hospital Altamonte in 2018. The mammogram tech Barbara was great! She was friendly and made me at ease. I was happy to get such great personal service. read more

Stay away from this place! The front office staff needs classes in customer service, there is no greeting from the staff; shouting out of names; no explanations of what is taking place etc. Just sit and wait! The outrage for me was the fact that the ultrasound technician was wearing street clothing, no gown or cover, while conducting the tests ESPECIALLY during this Covid-19 pandemic. I have never visited an office where 2 staff members were sharing a room, so that while my testing was being done, another staff member was sitting in the room. Outrageous, I should get my money back. read more

Rough start but ended up being helpful and friendly.

I have been going here for years. They had digital mammograms when the hospitals were still using film. The staff is always friendly and my appointment time is always met. In and out! read more

My mom had a sleep study done there and was treated very poorly. The technician talked all night and I could hear her with another patient. I was never so glad to get out of there. The girl was rude when I asked her to be quiet. No empathy at all! read more

They outsourced their billing they keep sending a bill to collections that I don't owe they cannot send me an itemized bill so I can verify with my insurance company my insurance company sees no claim on the date they say there was services now I am being harassed like a criminal from a collection agency that they hired. It turns out that that same company does the billing. It's in their best interests to make mistakes the latent charge for collection. It is a small amount that I owe them what is the principle I am night and give them money for doing no work. They think just because they are a medical company that's taking a bill for services and destroy your credit. Wish I can find an attorney to take this for a small amount money. My insurance company shows no claims that matches the amount that they're trying to collect nor does it show any type of deductible for that amount the office won't work with you only the billing/collection agency. read more

I had a sleep study at Emery Medical Solutions, last week the staff was very professional. I would highly recommend Emery if you are need of testing. read more

I had a cardiac ultrasound performed in June 2016 and the experience at Emory in APopka was awesome. THe tech was very nice and the front desk staff were attentive. I have nothing but good things to say about them. The place was also very clean.... read more

Every time you have to sit and wait they over book appts with no regard to your time

I am a PET/CT tech, I also do CT and X-ray. I think Emery is exceptional. I have worked in many out patient facilities so I recognize professionalism. From the very start, i was scheduled quickly for my CT. The technologist Roomy was very professional and efficient. My second time I walked in for a foot x-ray, within a few minuted my authorization was completed. The front office staff are great. I speak from experience, I worked for the competition and their staff was clueless. I actually called the competitor and the office staff acted like they didn't know what I was talking about. I just needed the price on an abdomen/pelvis with and without contrast. After such a bad start I called Emery. They were so professional within minutes I had the price for the exam (at the time I didn't have insurance) and was scheduled for the exam. Since then I have talked to friends and they are also happy with Emery. I know I will go there for all of my imaging. Good job guys! read more

I've been twice for MRI and both times I had minimal to no wait. The staff was very friendly and made me feel comfortable. The tests went quickly and the facility is nice and clean. Definitely recommend! read more

Facility is very up to date and the location was convenient. Had an issue with the billing department although Lori H. personally took charge and handled everything with an excellent level of professionalism and kindness. I would certainly recommend their services to family and friends. read more