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Emerald Custom Construction

5.0 (1 review)
Open • 9:00 am - 5:00 pm

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4 years ago

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Arcata Pro Floor Abbey Design Center

Arcata Pro Floor Abbey Design Center

(24 reviews)

What should have been a straightforward 300-square-foot hardwood flooring installation turned into…read morea nightmare of poor workmanship, unprofessional behavior, and inadequate repairs. We paid $6,800 expecting a high-quality job, but what we got was an exhausting ordeal. From start to finish, the experience was riddled with issues that we had to identify and report ourselves--problems that any competent professional should have caught immediately. The quality of the work was shockingly bad. On day one, Liquid Nails glue was tracked across the floor, leaving visible shoe prints and hardened globs that were never properly cleaned. Many boards were cracked or splintered, and there uneven seams in the flooring because the lines weren't properly started, according to the contractors who later fixed the job. The subfloor wasn't leveled, causing high and low spots that ultimately required sanding. To make matters worse, the second contractor we hired to fix the mess pointed out that parts of the floor weren't nailed down properly particularly around the walls, and the nailing overall was insufficient. They also found numerous "H-joints," a hallmark of rushed and sloppy workmanship. The baseboards, which we paid $700 to have installed, were no better. They were nailed to drywall instead of studs and could be pulled off with minimal effort. Excessive caulk was used to cover gaps and poorly cut boards, and additional wood putty stains were left behind during their attempts at repairs. The lack of professionalism was equally disappointing. One of the installers loudly berated a younger worker to the point that both we and our neighbors could hear it. It was clear that no quality inspections were being done. We had to point out every issue ourselves, and the repair attempts they made often made things worse instead of better. Despite repeated complaints, the company failed to resolve the issues. The first repair attempt involved replacing one marked board and adjusting a seam, but they didn't clean the Liquid Nails residue, leaving even more wood putty stains in the process. A second installer tried twice to remove the glue but failed both times. In the end, we were offered either a board replacement or a "deep discount." The so-called "deep discount" only covered the cost of repairs and felt like a minimal gesture given the extent of the issues. Our best decision was taking the repairs out of their hands. The professionals who took over spent time explaining all the issues and were shocked at the poor workmanship. I regret not hiring them in the first place because, in the end, we'll never get the finish we initially wanted, and there are issues with the floor we're just going to have to live with. Save yourself the frustration and hire someone else. Arcata ProFloor's lack of quality control, unprofessional behavior, and resistance to taking accountability--offering only the bare minimum to address their mistakes--make them impossible to recommend. What should have been a simple project turned into weeks of stress, nights spent sleeping in my office, and deep disappointment.

Jeff, the owner, came out and measured my friends house for flooring this morning. I am helping her…read moreson as he has lost everyone in his family, including his mom, my best friend. He was kind, professional and a great listener to our unique situation and budget. He gave us different ideas and ways to save on this enormous project. Trust me if you need flooring, call them!!! Not only do they work with you but also come through in unexpected blessed ways. My thanks and praise are not enough!! Paula

Humboldt Renovation And Design - Travis Byram
Contractor

Humboldt Renovation And Design

(5 reviews)

Travis at Humboldt Renovation and Design is someone you can trust and gets the work done in a…read moretimely manner. I found Travis through the Yelp "My projects" section where I was trying to find a contractor to help us fix a leak in our guest bedroom. We couldn't find where the leak was coming from and I was trying to get price estimates from different contractors to solve the problem. Most of the contractors said they couldn't give a real estimate till they started doing the full project which seemed understandable. What stood out about Travis though is that he made the effort to say for $100 he would assess the issue by cutting out a piece of my drywall and give me a proper estimate. My fiancé and I were on board and happy to see someone take initiative like Travis. Travis then went on to find a pinhole leak in one of our old copper pipes and he right away gave us an estimate that was much more reasonable than other contractors we spoke with. Travis went on to fix our leaky pipes and found out that we replaced the wrong pipe. There was a pipe above the one we saw that was actually the cause of the leak. Travis messaged me and said that he would only charge for the additional pieces (no additional labor for his work), which was super generous and understanding of him. We got this repair done and out of the way in an efficient manner thanks to Travis' diligence. My fiance and I are now having Humboldt Renovation help us replace carpet in our house for "hardwood" vinyl, replacing our shower, and putting in a new dryer vent. I additionally want to add that I has also asked him to replace both of our garage door openers which we signed up to do and later on found out it was covered through our home warranty program. Even though I already signed for Travis to do the work, he was very understanding and let us get the repair done instead by our home warranty service. Humboldt Renovation and Design will be the only contractor we will be using around our house. He is a great person with a sweet family and does great work. Thank you Travis!!!

We had a mess in the house from a large, heavy bookshelf falling over during the Dec 2022 6.4…read moreearthquake. I was pleasantly surprised that the the owners of Humboldt Handyman responded to my email so quickly. I am thinking that all the handymen are quite busy after the earthquake. The owners came over to our house to assess the damage. The are professional and friendly. The following day they sent over a crew member who was very skilled, conscientious, and personable. He attached the bookcase to the wall quickly and confidently. I am very impressed with Humboldt Handyman. I will call them again if we have work for them. I enthusiastically recommend them!

Joe's Floor Covering - The caulk already came up 3 months later in front of the shower. He didn't remove previous debris so it didn't adhere.

Joe's Floor Covering

(3 reviews)

Joe replaced and installed all new flooring throughout our home and newly constructed addition. He…read moreis professional, respectful and extremely efficient. Overall, a great experience!

I wish I could leave a different review, things started out great but the end result was my…read morenightmare. This is so disappointing and not the first experience I was hoping for as a new home owner. My partner and I just bought a home at the end of September. We hired Joe based on previous recommendations. We had him in to do the floors before anything was moved in to make it easy. I helped with the previous floor removal as we were on a time crunch and he was squeezing me in between other jobs (should've known). When he came in after the original floor removal, he did an assessment of the sub-flooring and said everything was fine. I told him I wanted brand new floors that turned this old house into the gem it was meant to be. I wanted something to last 30+ years. This wasn't a cheap install either. Fast forward to the last day when he was "finished". I took a look around our brand new home only to notice the fine details not being met and my floors creaking and moving as we walk on them. When I asked about the movement he told me that we didn't have flat sub flooring so it was the houses fault. Not once did he mention this would be a thing during the week he took to install, so you can imagine my surprise when he said it was finished! Then I took a look around to notice all of my brand new baseboards floating off the wall as well as pieces not cut to the right size, so he "made do" with what he had. I asked him about the baseboards and why they look like that for him to reply that my walls are the problem. He also told me once I put furniture in the house, I wouldn't even notice it. I have tried to get ahold of him for months now as he didn't finish the flooring under the water heater and said he would come back to finish that when it was replaced (it was replaced in February and I haven't heard from him since). I also have a hole in the floor for a vent cover that he didn't cut to a standard size so I can't find a vent cover for the hole in the ground. To say this experience was a nightmare is an understatement. And the worst part is, he won't return my calls or admit to any of the mess ups he has done so I am left with no choice but to post this post for everyone else to be warned. Sad thing is I see many good reviews, which makes me wonder that because I am young and a female, if he took advantage of me and what we had going on at the time. Overall if he couldn't get the job down in the time he said, he should've communicate. If my subfloors were bumpy and going to cause the floating and movement, I would've wanted to fixed and that should've been communicated. And if the walls are wavy and the baseboard didn't sit flush, I would've expected caulk and more nails! Overall I would give him a 0 star review...do not recommend.

Emerald Custom Construction - contractors - Updated May 2026

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