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Keller, TX

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Southlake Family Medicine

Southlake Family Medicine

2.9(33 reviews)
3.2 mi

I am trying to be a grown person, doing grown people things, so I finally decided to find a doctor…read more And not because I was dying or broken, but to establish a history and find someone who will care about things like my potassium levels. I didn't even know I had a potassium level. I decided on this location purely because it is close to where I live and I am trying not to give myself excuses to bail. I swear I am not afraid of doctors. I found Dr. Robinson on my insurance website. I could book my appointment, fill out my paperwork before I came in, everything was easy peasy. I didn't have to wait long before I was taken back and everyone was very friendly. It wasn't long before Dr. Robinson came in and sat down for a chat. I was shocked. She wanted to go over all my history. Like, all of it. She checked all my vitals and did her doctorly things. I don't know that I have ever spent that much time with a doc, or I should say I don't know that a doctor has every spent that much time with ME. I even agreed to a tetanus shot, and got a sucker. Because I'm brave. I didn't know I was going to be giving up blood and had had a coffee, so I had to come back two days later to give it up. The nurse I had seen previously saw me waiting and stopped by to say hello. All in all it was a lovely experience and I promise I will come back.

If you're looking for incompetence, this is the right place for you. No quality of care, good luck…read moregetting in touch with a medical professional, long wait times. We had to move practices after misdiagnosis and complete lack of concern or accountability.

Lighthouse Family Medicine - Mid construction of the new office.

Lighthouse Family Medicine

3.5(19 reviews)
2.9 mi

Four pros and one con. - Valarie is amazing. She takes time…read moreto listen in understanding what's going on. After my blood work came back, via email, she still continued to make sure I had no further questions/concerns or if I needed meds (without another office visit). - Even after my husband and I moved farther away, we still stick with Lighthouse. Everything they charge is at least 25% less than other places we have tried. When everything adds up, that's a big difference. - During the current pandemic, we have not been comfortable about the idea of going to the doctor's office (don't want to end up catching Covid-19). But Lighthouse, they are not only not seeing anyone with any Covid symptoms, they have taken lots of safety measures around the office also. Just that peace of mind is important. - We have been going to Lighthouse for years. Never needed to wait long in the lobby. As soon as we are done signing it, within minutes, a nurse would call us in. - The only down side is that it takes a long time to talk to the front desk; they would pick up the phone, but would put me on hold for a long time. Maybe they are super busy; it averages to about a 13-min on-hold everytime.

Dr. Lecroy has served as my General Practitioner for several years, consistently demonstrating not…read moreonly remarkable expertise but also a profound sense of compassion that distinguishes him in his field. He is, without a Dr. Lecroy has served as my General Practitioner for several years, consistently demonstrating not only remarkable expertise but also a profound sense of compassion that distinguishes him in his field. He is, without a doubt, the most exemplary physician I have encountered, and I maintain an unwavering trust in his abilities.

Keller Family Medical Center

Keller Family Medical Center

2.8(29 reviews)
2.9 mi

Have been going to Dr. Burke's office for more than 5 years.....he and his medical staff and office…read morestaff have always been excellent, in every way. Seldom have to wait more than a couple of minutes...and I very much appreciate that. They have taken excellent care of me and I never feel rushed out. Have recommended them many times and will continue to do so.

As a patient's first impression, it is unfortunate that the front reception staff are very cold and…read moreall business. There is no urgency as far as this staff is concerned. Never a smile. Natalie was the last receptionist I spoke to and she seemed very unconcerned with my dire situation. I had submitted a packet late June that Dr. Hatley needed to complete for me in order to keep my driver's license ( I had recently had several car accidents that did not involve alcohol). It is now mid-September and I just found out through the patient portal it has been faxed to the DPS. I have been asking, only to get through to the front desk, for at least a month for this information in order to send it as I also had to get an Optometrist and Psychiatrist to complete a portion. KFM, Valerie, JUST messaged me that is has been faxed. I, not KFM, was to fax it so I could sent the COMPLETE packet, not piece-meal. I am told that my PSYCHIATRIST needs to complete the entire packet all over again. This entire process has been handled very poorly, especially for something so important. I was, never once, contacted by a doctor even though I had asked to at least make an appointment with whomever was handling Dr. Hatley's patients, as she is on maternity leave. I was told it was Lucy, a Nurse Practitioner at the facility. I was refused an appointment. DO NOT put your family in the care of Keller Family Medical. They are extremely cold and do not communicate with patients.

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Keller Family Medical Center
Keller Family Medical Center

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Musgrave Family Medicine - The "invalid credentials" that worked just fine 5 minutes prior.

Musgrave Family Medicine

3.1(41 reviews)
1.6 mi

I drive from Fort Worth to Keller every 3 months to See Dr. Musgrave and he listens, really…read morelistens. He doesn't tell you what to need. He talks things out with you and will come up with the best route to take instead of putting you on bunch of medication until finding one that sticks. He will let you switch or change doses if it sounds good to try and get you on the perfect plan. He has always been so kind and seems to really care. I have crazy anxiety. It comes on strong in traffic. So if I'm willing to drive out to his office all the way out in Keller then to have a Doctor here in Fort Worth where they wanted to push every kind of medicine on me or a Doctor that won't give you medication you have known to work and been on for years. Dr Musgrave listened to me without judgment and came up with a plan for me that got me off of too much medication and now I'm off of medication ai didn't need and on the proper meds with the proper does. I'm taking way less medication and feel better then ever. I recommend him to my best friend who is Now a patient of Dr a Musgrave now! And she is a nurse, so she is not naive about Doctors and medication. The office staff is nice which is always nice. And their website has a patient portal that is easy to use and messages and requests are answered is a timely manner and always get a response within a day at most. It's a nice clean Building and most importantly especially since I drive a long distance, I have never had to wait longer than under 10 mins. Usually my name is called in 5 minutes. I've never waited like other offices. So yeah, great Place, great staff, Great Doctor who gives great care.

All of the front office reviews are true. Dr. Russell Daily is fantastic to talk with however his…read moreassistant is terrible and rude. I have never seen or met Dr. Musgrave.

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Musgrave Family Medicine
Musgrave Family Medicine - Appt 1/14 WAS billed to insurance and promptly paid on 1/25 YET was told by the same office staff on 2/25 I OWED that bill too

Appt 1/14 WAS billed to insurance and promptly paid on 1/25 YET was told by the same office staff on 2/25 I OWED that bill too

Musgrave Family Medicine - Appt from 2/1 that wasn't submitted to my insurance, yet the staff member refused an appt request on 2/25 until I paid in full!

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Appt from 2/1 that wasn't submitted to my insurance, yet the staff member refused an appt request on 2/25 until I paid in full!

Embody Health - weightlosscenters - Updated October 2026

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