Extremely Disappointed with My Visit I had a very frustrating and concerning experience at this office. I arrived at 1:15 PM for an ultrasound, and despite my appointment with Dr. Hartman being scheduled for 1:45, I wasn't placed in a room until 2:45. A staff member came in and told me I needed to see the PA because the doctor was extremely behind. I clearly said I did not want to see the PA and was willing to wait for Dr. Hartman because I didn't have anything else to do that day. But when the doctor finally came in, she told me my appointment had already been reassigned to the PA completely ignoring what I had requested. When Dr. Hartman did see me, she admitted to getting only 2 hours of sleep over 3 days and said she almost didn't come in. She looked so exhausted that I was genuinely concerned about her ability to provide safe care. She was struggling to keep her eyes open. She hadn't reviewed my chart beforehand, glossed over my ultrasound results, and dismissed concerns about how my medication could be affecting my health because it wasn't "her department." I left feeling dismissed, unheard, and like my concerns weren't taken seriously especially since I'm not trying to conceive, which seems to impact how you're treated here. I was at the office for over three hours, and no one made an effort to notify me ahead of time about the significant delay. The lack of communication and coordination among staff was unacceptable. After my appointment on May 7th, I followed up when no clinical notes, after-visit summary, or ultrasound results were posted to MyChart within two days. I was told it could take "a few days," and that Dr. Hartman had only had two hours of sleep over three days, was post-call, and performing surgery the day after my visit. This is deeply concerning not only was I left without timely access to my records, but it also raises serious questions about how safe and sustainable it is for providers to be making medical decisions and performing surgery in such an exhausted state. read more

Her OB/GYN Alliance - Two days later no notes, no visit summary, and no ultrasound results. This is the response I got. Very concerning - Fertility Near Me - Fort Worth, Texas

I love the nurses and staff but when asked if I could switch doctors they said I wasn't allowed! So I switched offices! I've never heard of not being able to change doctors especially when I only ever see my Nurse Practitioner Kara who I love and I've never actually met a doctor there! read more

I would like to be clear that this review is about the office and staff, not the doctor. Doctor Arnold is pretty amazing but the office leaves so much to be desired. First, the staff. The staff is not necessarily rude, but they're definitely not friendly either, with the exception of the MA that greets you at the door. They make me feel like a number. The last office I was in definitely made you feel like home and that you were a person. When having asked questions about billing their answers were short and bothered that I was asking. My even bigger issue with the office is the WAIT TIMES! I understand they're dealing with COVID right now but if you take a look at google reviews, you'll see that this has always been a problem. My first visit wasn't too bad, a little over 20 minutes. My 2nd visit, I waited over 2 hours to just see the doctor! The doctor was very apologetic but the office kind of had the attitude of "deal with it". On to my third visit and I've waited 40 minutes so far, and counting. I have never waited this long for any visits, either for myself, my kids, or my husband. This is out of control. They leave nice little comments about reaching out to them for feedback and leaving your phone number so they can call you, but they never do! read more

Terrible billing practices. They tried to bill me for a delivery dr Webster was not even there for. I don't trust this practice or the doctors in it. read more

I haven't even been here but I'm trying to make an appointment and the girl doesn't know how much the office visit is gonna be, doesn't know how much the labs are she doesn't know anything and acted like she didn't wanna be talking to me. She told me her name but I'm not gonna call her out like that but it made me not even wanna make the appointment read more

So far, my experience with Dr. Arnold has been great. She has a great bedside manner and makes great eye contact. I have no complaints at all about the doctor. HOWEVER.... the office staff is a different story. Some of them could use a major attitude AND aptitude overhaul. The check-in staff I've experienced have cold attitudes and seem unconcerned with patient concerns, including ones over *office-made* errors. They've scheduled me incorrectly in their system for different times than what was confirmed over the phone. When I showed up at the time I was told, the check-in staff said there was little that could be done (despite it being their error.) Rather than exhibiting any hint of an understanding or apologetic attitude, she acted like it was somehow my fault and gave me attitude eyebrows about it. I never in my life have been to any medical office where the check-in staff have such rude attitudes. read more

Dr Webster is very professional and put all my pregnancy worries at ease. I absolutely love this place. Some of the office staff needs some work, but the ladies that have been there forever are awesome! I have been going to this practice for three years and don't plan on changing anytime soo. read more

I typically never do this, but feel compelled in this situation. I'm reviewing the office, not the doctor as I never saw the doctor. I'm an IVF mama and was looking for a new OB/GYN that was closer to our house for our second pregnancy. Given the importance of a good relationship with your doctor, I wanted to schedule an appointment to meet the doctor after I had a confirmed pregnancy (had even had an ultrasound and confirmed heart beat), but before my fertility specialist officially released me. I was quickly told this was not an option and there was no way for me to be seen until I was released and had all of my records sent to their office. After being released by my fertility specialist I called back and was informed the doctor would need to review my file and provide the receptionist approval for me to be accepted as a patient. I'm not sure what type of "screening" they do, but would imagine this is why some other women have been turned away (as I have read in other reviews). Was looking forward to seeing Dr. Webster based on her positive reviews, but was very surprised at the hassle of scheduling a simple initial visit. On the day of my appointment, I called ahead to confirm my husband could join. While I did not speak to a receptionist, ALL of the recordings mentioned that each patient could bring one visitor with them. The message had actually been updated just a day or two prior as it previously mentioned that visitors were not allowed. When we arrived, my husband was immediately told he could not join me for any portion of the visit. While I am carrying the child, he is the father and deserves the right to be just as involved in the appointments as I am. We offered for him to wait in the hall until I was called back and explained that the recorded message states visitors are allowed, but were given zero consideration and he was made to leave. Prior to this appointment I completed every new patient form that was listed online and brought them with me. After handing them over to the receptionist, she nonchalantly hands me another form to sign. The new form, that is not listed or mentioned anywhere online, is requiring my consent for the doctor to randomly drug test me anytime they feel it might be necessary. I'm sorry, but WHAT?!? When I questioned the need for this and explained that my previous doctor, who was also part of the THR network, did not require this consent, the only response I could get was that "it's required." This is a complete invasion of privacy. While I understand it is to protect both the mama and baby, I would have felt better signing a form saying they would do an initial drug screen with the first appointment. But to give consent to random screening at the doctor's discretion is far over reaching. This "requirement" should, at a minimum, be stated up front and included with the new patient paperwork online. If the office had been forthcoming about this, I would have cancelled my appointment or never scheduled in the first place. Also, I just called my previous OB/GYN (again, also a THR provider) to schedule an appointment with her. The recorded message and the receptionist confirmed that one visitor is allowed at the appointments. Not sure why this office makes their own rules or makes it so difficult to be seen. I would definitely not recommend this office to other mamas. read more

This place was amazing compared to the last OBGYN I have been too. While I waited an hour in which time I had to fill out paperwork, it wasn't bad. The nurse who called me back was very sweet. Then there was a bit of a wait before I saw the doctor, but she was amazing to me as well. We talked about what I needed and she prescribed me the birth control I needed. I will continue to go to this place for all my future OBGYN needs. (I'm gushing about this place so much because my old OBGYN was absolutely horrible to me and insulted me and this place was refreshingly nice) read more

While at first her office staff seemed a little chaotic, all my fears were calmed when I saw Dr. Arnold. She has the most kind disposition, and carefully and thoroughly answered all my questions. I was in the office later in the day, and even though they were busy, Dr. Arnold called to order me a STAT appointment. She called me back that evening with the results. I truly felt well cared for. I would recommend Dr. Arnold to my family and friends! She took my health and condition very seriously. read more