In my experience Michael McNeil is person who has the tendency to follow minorities around the…read moreproperty then lie about it. I would give this property 5 stars if it wasn't for him. He followed my kids home after school, and when I asked him why he said it was because they were letting people in the building using a service entrance and the service elevator. Strange behavior for them especially since the service doors would be out of their way, but sometimes kids get into stuff. I reprimanded them, and they took their punishment while still maintaining that they were innocent. After I moved out a parent from the elementary school told me about the incident because she was there. Our kids are friends. She still lives there so I won't say who. I don't want Michael to retaliate against her. She is another person of color. My children, her, and her children came in the north lobby. When they got in the elevator Michael blocked the doors from closing, and forced everyone out. He then grilled my children about their identities and where they lived. He forced them to re-enter their latch code and then followed them to our door. When I asked him about it today he left out that they were using a service entrance and said it was the north lobby entrance. Which is it? It's not hard to remember the truth. He continued to downplay the experience, and that is exactly the kind of thing that makes people with his mindset so dangerous. This property and my experience here I would consider perfect if it wasn't for Michael making my children uncomfortable and afraid to walk past the front desk. If I didn't have to leave because the cost was too much to handle after getting laid off, I would 100% have broken my lease because of his presence. Donald is amazing. Heather is lovely. The entire maintenance team is fantastic! There are very little issues with neighbors other than the occasional loud/rowdy nights that happen. There was an uptick of inside smokers and people who left trash in inappropriate places as we were moving out. Hopefully those issue get resolved for the tenants.

My husband and I just moved in and the complex is great. This is the most useful amenities we've…read moreever had access to in all the years of renting. The staff was amazing. We toured different floor plans in four separate occasions and Edith and Micheal were wonderful giving us all the details every time with not an ounce of being annoyed with us changing our minds between floor plans. The move in process was quick and easy with good access to an elevator. We had to submit an issue with our dishwasher a couple days after move in and the maintenance team came to fix it within a couple hours. The app to communicate with the staff is amazing!

This place honestly restored my faith in Seattle area housing. I wanted to find somewhere quiet…read moreand residential with autonomy, and I've found it! Although I'm still leaving the Seattle area (to be with family), I could picture myself here in the long term. It's a perfect mix of nice, quiet neighbors (mine are super friendly and helpful) and management that actually cares about the apartments/grounds. When my dryer broke, got example, it was replaced within [literally] days. I've also really appreciated the convenience to the U District (I work at UW). It's right off I-5, and if that's clogged up, 44th brings you through Lake Forest Park to Bothell Way. It's also nice to pay less for more (I have free parking, storage, and a sizeable apartment for less than I paid for a studio in seattle where I had to park a mile from my apartment). Although my schedule has been tricky for busing, I bussed a ton last year, which was also super convenient (we're within 5 miles of several park and rides and the streets where the 871 and 810 pick-up and drop off). The main thing that I was looking for in a place was somewhere that would take my giant dog- this place is very obviously dog friendly (there's a little dog park, poop stations, and dogs everywhere). The other dog owners are super courteous, not only in picking up after their dogs, but with walking their dogs. It also helps that the manager and maintenance person both live here and have dogs- connecting with management who also love dogs is really helpful. I really do feel super lucky that I found this place!

First off, don't ever trust this place. From random things that "were not paid", to closing the…read morepool down because the manager was mad at the kids in the complex. Georgia took over and she's awful, she's unorganized, she's a liar. Property has gone to hell- trash cans overflowing- trash getting left out by tenants for some reason, they dug up concrete and left piles in parking spots for months, open drug use and drinking in the middle of the complex. The list goes on.

New apartment complex. Great amenities and accessibility. Super close and walking distance to…read moreCostco, home Depot, Alderwood mall and a bunch of amazing restaurants near by. Busy stop is close by too making it easy to get around. There's an urgent care clinic in the building as well

We sincerely loved being residents at The Woods @alderwood. All the office and management personnel…read moreis extremely responsive and friendly. The monthly events they host truly made it feel like a close knit community and shows their dedication with the effort they put into these events. Would highly recommend to anyone looking for a secure, family friendly place to call home.

I absolutely loved living here! The entire staff from the wonderful people in the office, to the…read moremaintenance crew, to even the landscaping crew are very professional. Everything was done (maintenance wise) in almost immediately after making a request. I was really glad when the office started to crack down on parking to accommodate the tenants since most of the parking is first come, first served unless you own a carport or garage. Also, the price for a 2 bedroom, 1 bath was very afforadable. A couple of cons were that there should be more trash cans for dog bags and (even though this isn't entirely the staff's fault) I had a downstairs neighbor who was very noisy. She would constantly yell starting from 0700 to the late evenings as well as her children banging on the walls and slamming doors. If we ever moved back to Lynnwood, we would definitely move back to Canyon Springs.

I have lived here for 3 years and have found it a comfortable place to live and call home. The…read moremanagement and staff including maintenance are wonderful and on top of things. They have created a wonderful, fun, and safe community to live in. Having a supportive management team and friendly neighbors makes a big difference in the overall experience. Plus, it is a pet-friendly environment that contributes to a warm and welcoming atmosphere. The property is well-maintained and there are 3 ponds to walk around. Theres a workout area and a swimming pool in the summer. The apartments are updated with new carpet and appliances. It is a good value for the price and service.

I've lived in the Lynnwood/Mountlake Terrace area for 5 years. I'm so glad I got to spend the last…read moretwo year living at Silver Oaks! We have to leave because we need to move to Seattle for personal reasons. Evenlyn, the property manager, is the best one I've ever seen in the area. She's so kind, understanding, and truly cares about the residents. She is very responsive to our questions. She is also very transparent and great at communicating expectations for maintenance turnaround, etc. I highly recommend living at Silver Oaks!!

I have lived at Silver Oak Apartments in Mountlake Terrace, WA for over 6 years. Due to a change in…read morejobs my commute time to work has doubled, gasoline prices have also doubled, toll roads are very expensive, and the new apartment owners have increased their rents significantly (this will be a deterrent for commuters). That combination plus some other issues had made it necessary for me to move. Now to my review: Evelyn, the apartment manager, and Serafin, the maintenance manager at Silver Oak, have kept this place groomed and spotless. Since I had to look for a new apartment, I had the opportunity to see how other apartment complexes are being run and taken care of. Honestly, there is almost no comparison! The grounds here are clean and updated; if ever there is an overload at the trash and recycle containers at night, by next morning it is picked up and cleaned up. No trash, debris and grime in the buildings hallways. The grounds are lush with beautiful big trees, blooming bushes, manicured lawns and flowers. This property shows well because the manager and maintenance manager are on top of it. The cabana with pool, jacuzzi, and work-out room are clean and maintained on a constant level. Everything is timely and un-cluttered. When there is a need for repairs or replacements, Serafin will be prompt and get it done well. There usually is very little wait time. Once when my washer broke and I reported it to Evelyn in the morning, by the time I got home in the evening, a new one had been installed. Same with my refrigerator. During the pandemic, Evelyn would walk the buildings and deliver packages. As a matter of fact, when I left the complex last Saturday at around 7:00PM (the office closes at 5:00PM) I saw Evelyn walk around delivering packages! The reason I did not give it a 5 star has to do with the interiors. While many are updated, there still are some, like my former unit, that needs an overhaul. I am sure Evelyn and Serafin will take care of it now that I have moved out. This is one of the best apartment complexes I have lived at, and I will miss the safety and serenity of the greenery of this Pacific Northwest suburban oasis :) Thank you!!

This is the second time we have lived in this complex and both times it was enjoyable. The ladies…read morein the office are great! And when I say great I mean they truly care. They get to know you and are ready and willing to help in every situation. The maintenance team is just as great they have always fixed any issue we have had either same day or at most the following work day. The apartment itself is your typical apartment basic appliances, full-size washer dryer. Cabinets are a bit out dated but all functioning. The decks are very spacious and our apartment in particular had a fantastic view of the lake. The rooms are not huge but they fit a queen in the spair room and king in master. I loved having the gas fireplace it helped keeping our power bill down. The cons: The on site parking can get tight and you only are allowed one assigned parking spot. However the office is very good at working with you for specific situations. The gym at the club house is well less than satisfactory. Very little and not much for equipment. Overall if those are the only cons I'd say it's a great place to live. Great location and very friendly neighborhood.

Ant infested apartment do not move here there's a smell that comes up from downstairs neighbors…read moretoo smell like cat and fried food that seeps into my apartment they raise the rent every year without fixing the ant issue my bathroom has black mold that keeps coming back the ceiling had a leak from the upstairs neighbor not worth the amount of money they are charging people to live here

I and my girlfriend were there for a year and it was always just easy. Rent was below market and…read morethe handyman fixed issues when they happened. There are also blackberry bushes (trees?) on the fence dividing the complex with the high school that can be picked during the summer. Everybody gets 1 parking spot and there are a few guest/non assigned as well, so if you have two ask if the parking is tight with the current crop of tenants. All in all, pleasant and straightforward management.

I lived at Villa Don Apartments for over and year and had the best experience. Becky is incredible…read moreand was always on top of anything I needed help with. The grounds were always kept up, in a very quiet part of town, and the surroundings units were also very quiet. This was my first time living on my own and I could of not had a better experience! Thank you Becky and Steve!

I have only lived here for almost 3 months but I can say I really love it here and feel very safe…read more I totally disagree with the person posting about the fencing on some bottom floor apartments. I for one LOVE the fact that I can let my elderly dog out to potty in the middle of the night when she needs to without having to walk her on leash in the middle of the night! I believe there are a lot of pet lovers here and for the most part they are responsible pet owners. The grounds are Beautiful. I love seeing the nature (rabbits, birds, etc). Very serene. The office staff and management seems pretty awesome and the maintenance people are quick to respond. My only hope in a year is that I can afford to stay because rent is going up fast around here. Hope to be here many years Teri

DO NOT RENT HERE. Absolute scammers. This is the greediest company I've ever experienced in…read moreapartment living. They only care about their long-term residents who are "grandfathered in" which I was told firsthand by one of them. Firstly, they wanted to raise our rent from $2,139 to $2,346. We asked them to reconsider and after over a month they replied with an email saying that was the most cost-effective offer they could make. Then literally days later, after we said we would not be signing another lease. They posted our unit for $2,179 base rent. WHAT HAPPENED TO THE $2,346 YOU WANTED?! They don't care about residents, they care about profit. They are waiting to lure in the next sucker and get a deposit from them, then they'll do the same thing to that new resident a year later. This is called "sticky rent" where greedy property management will gamble that you will pay a higher rent to avoid moving, then when you decline they post your unit for a reasonable price. I left this unit near spotless, except a couple stains I could not get out (which our deposit helped with), one curtain piece (they are cheap and fell down all the time), and we left the shower with some stains because of the pink bacteria that was present days after we moved in and I could not get it off the tub. The tub was peeling in the corners and needed to be refinished anyway. But to charge us $170 dollars for cleaning is INSANE. When we first received our move out notice, they charged us $25.02 and I paid it without issue because I just wanted this nightmare to be over. Then today, I get ANOTHER move out notice almost a month after we've already left. They added on another $180 charge without explanation. It does not say what it is for, and seems to be a money grab. We lived in this apartment for only a year. During move out, maintenance manager Eric did a walk through with me present and said the unit was in excellent condition and that we should not get any crazy fees. But then this "Samuel Poe" adds another $180!!! Again, WITHOUT ITEMIZED REASONS FOR THE ADDITIONAL CHARGE. Essex company does not care that these are people's homes. They only care about profit, and shuffling renters in and out of their properties and trying to squeeze every penny out of them. I will be contacting a lawyer if this charge is not taken off.

I have lived here for 3 years and I love it. Maintenance is always fast and friendly. When you call…read morethem for any reason or reach out on the app you get responses and they seem to care. Maintenance team here is amazing.

The customer service on the phone is none you are told that you're information is going to be used…read moreand recorded by a third-party. Don't get any information beyond that of which third-party it is being used or how they're using my information, but I'm forced to give my information because there's nobody at the front desk. It's wanting to call me back but in reality, there should be somebody at the front desk to just pick up the phone. It's not like they're swamped horrible detachment from humanity. I just wanted to see if there is something in the Lost and Found but I couldn't get a hold of an actual human at this place, which tells me if I live there, the customer service would be just as bad bad for impression

Mary has been so amazing and helpful. As a leasing manager she is so involved and on top of…read moreeverything I'm amazed at how her and the team do it. She shows so much care and dedication to her job, living here and being a tenant is the easiest thing to do. I highly recommend living here. In all my years of renting Mary has been extraordinarily helpful and communicative and I can see why so many people have great remarks regarding her. 10/10 I plan on recommending Newberry Square to any interested renters in the foreseeable future!! The maintenance team here is top tier and very respectful, always offering to take their shoes off and as soon as i put in service requests i swear they're here the very next day. Thank you to all the staff and friends who've made this experience rememberable

This place is not for you if you want peace of mind. When you move out they charge you where they…read morecan. I was charged late fee $175 because their system was messed up and did not calculate fee for just 11 days. I declined to pay the whole month rent and offered to pay check and Mary said they can't accept and refused to help me saying there's nothing she can do. I should just pay the whole rent online. I did not trust them to give my money back. They made us join a damage waiver program with not being able to opt out of it. Still charge us for the coffee stains on the carpet that could come off with a good carpet clean that would should be doing anyway. I was actually told by the maintenance that they might replace the carpet with wood flooring . Then why charge for stains and cleaning? It's a rip off. I wouldn't trust them to just add all kinds of payments and then refuse the help when you ask saying they can't do anything. I've been emailing to get wrongful charges and no one responds now. When they need money they will harass you. There are better communities for better pricing and better amenities.