The worst customer service i have ever experienced was at this location Receptionist (Hailey)…read more was not trained correctly on how to provide good customer service to good paying customers like me and my wife that go there 3 times a week we always go for massages,chiropractor and reflexology services it is very disappointing that such a big company has the worst customer service skills possible i think have received better customer service from mc donalds then this massage addict location thats ok though my money will go to another business who knows how to treat they're customers respectfully PLEASE AVOID THIS LOCATION AT ALL COST

The booking system and availability is pretty great, this makes it extremely efficient and easy to…read morebook here. However the massages received are okay, the hot stone massage is not worth it at all. Everyone is very nice there!

I met Dennis today. Very friendly and knowledgeable. I…read moresuffer from severe arthritis in my ankle and hip. Dennis treated me with acupuncture. I feel so much better. I had severe pain when I went in and left with no pain I will definitely go back to Dennis Much appreciated Erica

My husband and I have been coming to Thai Oasis since 2014 when it was located on Main Street…read more Never missed an appointment, never late. I had an appointment with a confirmation email that I booked on their online app for Saturday April 25th at 10:30am with Victor. I got there at 10:20. The next morning on Sunday April 26th at 10:50am the receptionist calls me to say that I had an appointment with Victor at 10:45 that morning. I had not made that appointment, she insisted that I did it online and that I was a no show and would have to pay the no show fee. I told her we have been clients there for over 10 years and never missed or were late for any appointments ever. She said well you missed this one and it's a no show. I told her I won't pay the fee and that I did not receive any confirmation email. We ended the call, and I went back into my emails. I called her back and went over every single email I received including their annual intake form which I filled out before my appointment, I went over the feedback email and dates and times and told her that I do not have any email that indicates that I made an appointment and did not keep it. She said well you did, you did it online and you are a no show. I told her again we have been coming for ever 10 years, and I would not pay this fee as it must be some issue on their end. She said, we are revoking your privileges till you pay. I told her not to bother revoking my privileges, as neither I or my husband will ever return there - and she told me OK, I will make a note of that on your file. I have gone to Victor, George, Frank, Valeria and years before June and Benja for our therapy. We will not return. This is the difference that poorly trained customer service staff make on your business. RMT's here work at other locations too, and with many locations in Milton for massages, there is zero reason to ever come back here. This is how they treat a 10+ year customer. Zero customer service skills. That's what makes or breaks your business.

I had a 90 minute Thai massage with Leah. She is attentive and provided a wonderfully safe and…read morerelaxing environment. The use of heated herbal massage balls also helped to deepen the relaxation and release muscle stiffness, especially in the shoulder and back area. Would definitely recommend.

From the owner: Bodylight specializes in creating a nurturing and supportive environment for each client to fully…read moreexperience the restorative benefits of Thai Massage.Passive stretching, compressions, accupressure and gentle rocking motions are used to help the body find greater freedom and release from physical tension and mental stress.'

I have been a loyal client of Jennifer Medeiros RMT for a while now. The service is amazing, I even…read moreget information directly to my email. Jennifer takes her work extremely serious as I have noticed she does an amazing job explaining how certain areas have a great impact on others and how I can maintain a healthy lifestyle by practicing safely outside the clinic making my return visits that much more effective. I have never had anyone truly listen to my pain points and truly having them addressed. I have to admit, everywhere else treated me like a number. Jennifer treats her clients professionally and makes a great effort to know each one. I truly believe this is what sets her apart from the rest and helps her understand how we play hard so she can fix us back up and ensure we continue to do the things we love. Great Job Jennifer.

From the owner: My mission is to provide a comforting, peaceful environment that clients will be able to enjoy,…read morerelax and benefit from the therapeutic techniques of massage and use it in such a way to help heal their bodies.

The pricing is a bit more expensive than what I've experienced in the states; however, the service…read moreis top notch. I went in for the foot (and leg) massage and I experienced one of the most thorough and effective sessions I've ever had. Further, the facilities were clean and well appointed. The environment really set tone for a relaxing experience. Initially I was concerned that I would not be able to find the location because there was so much emphasis placed on finding the studio. In my opinion it really isn't that difficult. That said, it was nice that the staff are diligent about helping patrons navigate. I would definitely recommend.

From the owner: "We make a living by what we get, but we make a life by what we give." --Winston Churchill…read more We strive to provide therapeutic massage treatments with the focus of oriental: BareFootBar, Deep tissue, Contemporary Thai massage on table. Foot massage can be included in body massage sessions but not reflexology. Couple massage with Thai Massage Providers only, not with rmt; same time but not in same room. No Swedish/oil massage, treat through clothes or sheets; no sexual inquiries please. For Service fees and parking details, please refer to our website. Fees are charged based on duration and provider type, not techniques used. Upon booking, please indicate duration/ time and day preferred and provider type you need. Booking inquiries: 10am-6pm Mainly by call/text Appointments only; no walk-ins. Other inquiries, please email us. We don't answer calls from no caller ID; can't call out to international numbers, text only.

The only reason we visited this spa was because we were given a gift card to it. From booking to…read moretreatment, everything was just lacking. We had an extremely difficult time booking an appointment. It took about a month of calling before we finally got someone on the phone. We booked the "Couples Prestige Pedicure" which is advertised as taking 70 minutes. My fiancé's pedicure was 45 minutes and mine was just under an hour. Overall, my pedicure was very minimal--very little callous/dry skin removal. She applied exfoliating scrub, but just quickly and gently pushed it around before washing it off so it was pointless. An hour after my pedicure, I checked my heels and they were still dry/cracked. My fiancé's pedicurist did a better job--she is the only reason I'm giving 2 stars instead of 1. After tax, the total for the two pedicures was $215. They did not allow us to use our gift card to tip, even though we had just the right amount left on it, which seems ridiculous. The store shouldn't require you to supplement with your own cash when you've received a gift! Even if you can afford a $100+ pedicure, I don't know why you would choose to get it done here. Your run-of-the-mill strip mall nail salon will do a much better job with better results for 1/3 of the price.

This spa has been voted 'best spa' in Waterloo and area - and hands down - they truly deserve it…read more Although their services are quite pricy, it's well worth it, as immediately after you walk in, you feel completely relaxed and taken away to some beautiful, blissful place. After being greeted, I changed my shoes for a pair of sandals and changed into a bathrobe. Then, I soaked my feet in lavender scented warm water with rose petals, while sitting on comfy pillowed seats. They checked to make sure the temperature was right. Alas, after a few minutes, my massage therapist greeted me and guided me to a private, candle lit room for my massage. My goodness, the massage was heaven! I've been there twice, and every since, I've become highly opinionated about how my massages should feel like. It's truly hard to find good masseuses, and The Waters hires the best. Upon leaving, I also completed an anonymous survey. They take their customers' feedback very seriously. During my second visit, I noticed they implemented my suggestion. I haven't found a spa as great as this one - truly, you are getting what you pay for. I've been to cheaper spas, and it's not the same experience. Too bad it's so far away from me :(

I have been going to The Medispa for years. Most of the time for therapeutic massage. They have a…read morevariety of staff that will provide exactly the type of massage you prefer, but if you want a really deep, targeted massage then Vivian or Monika are your best bet in this city! The Pure facials are also excellent and well executed. Vivian and her team are excellent! Good job!

Vivian is blessed with healing hands. The atmosphere she provides is calm, comforting and…read morewelcoming. I've had the good fortune to experience several massages from Vivian and she's flexible with treatment, always provides just what I need at the time, and does so with grace and dignity. I feel nurtured in body, mind and spirit after a treatment with her.