When I made a recent job transition I needed a place to store a dozen of boxes. I compared all the…read morestorage areas in Troy but also in other cities nearby and I made my choice by picking this place for the following reasons : * Safe neighborhood : Troy. * 24 hour free access (code) * Vehicle Drive-through (high ceilings so OK for big trucks) * Air conditioning (summer) + Heating (winter) * Price : One of the cheapest of the market. Check around you will see * Service : I felt like a VIP customer even though I just rented their smaller unit. * Clean level : 6 stars (if it was even possible) * Payment : Online (one time I was late by a couple of days and did not get late fees applied) Finally it was very easy to reserve the unit and even easier to get out. The customer service was really outstanding. If I ever need a storage again I know where to go !

Mini Storage in Troy/B'ham is great!! The facility is brand new very easy to get around and the…read morepeople that work there are always friendly. Bathrooms are clean too. Plus there is free ice cream and water. You also get a free truck rental when you move in. I had a storage unit there for a year and I did not have any complaints. As a side note they seem to always being involved in the community, when I was there they were taking bike donations for less privileged families.

Clean hallways, easily accessible, convenient hours, secure, extra moving supplies, lights need to…read morestay lit longer as they're on a motion detector

My wife and I attempted to use the Public Storage facility on Big Beaver Rd. in Troy. We created an…read moreonline reservation and arrived to find water damage on the floor. We attempted to bring this to the attention of management, but there was no one on-site (this is Friday, by the way, in the middle of the morning). We attempted to contact customer service and it took 4 attempts to get a human being on the line. The human being on the line was unbelievably unhelpful. Customer service reps at this company apparently cannot see which additional units are available or whether such units might be damaged. After a 30-minute-long, mind-numbing, bang-your-head-against-the-wall-type phone call, we were given another unit ... which also contained water damage. They apparently could not bring a manager to the site so we were told to come back for a scheduled appointment the next day (which was inconvenient as we had brought out items in a rental van with meter running). Given this hellish experience, and the sad, regret-filled looks on all the other consumers who we saw on-site, I would strongly recommend searching elsewhere for storage needs. By the way - beware, there is also a 'one time administration fee', which is mysterious, never explained, and, of course, non-refundable.

They pulled the low-price bait and switch. After you move stuff in, they'll increase your price…read more Absolutely no notice. They increased the price by $30 / month within 5 months.

From the owner: Looking for self storage near you in Commerce Township, MI? Don't just settle for any storage…read morespace. Here at Space Shop Self Storage on N Pontiac Trail, you'll find a brand new storage facility with ground level storage units, affordable rents, and modern security features to provide peace of mind.  With sizes ranging from 5×5 storage units to 10×30 storage units, you'll be sure to find a storage unit that will fit your unique storage needs. We're located just south of the roundabout between N Pontiac Trail, Highway 5, and Martin Parkway. You'll find us just west of the Walmart and shops at Haggerty Road.

Family owned and managed. Great location with fantastic…read moreservice. Rates are also very good and remain stable year after year.

Have been storing items with Snell's for years. Family owned and very friendly. I have used several…read moredifferent storage facilities in the past and Snell's Self Storage is hands down the best! I highly recommend you use them for any storage needs!!!!

I've been using this Public Storage location off and on for the last 10 years. Simone has helped Me…read moretremendously. Thru the Snow Cold and Rain. Renting with Her is Nice and Smooth. I read there putting on fresh paint.?!!... I Wonder what colors they are using. ha ha

I would avoid public storage. The gate was wide open for a couple months. You can't use the on…read moresight dumpster to take care of your belongings you want to throw away. The process to end your rent is a absolute nightmare. They dont have a way to get in contact with corporate. Corporate called and I told them I am done. Yet my bills are still being racked up.

Teri is very personable and friendly . Highly welcome doing business with her and Public Storage…read more Very customer oriented . Very affordable and no contracts. Thank you again. Public Storage has found a Gem in the rough with Teri!

I chose this facility because I believed my property would be secure. Unfortunately, that wasn't my…read moreexperience. I had a trailer stored here with a trailer jack attached. Someone stole the jack, which cost me approximately $300. After reporting it, I was informed that the exterior parking area is not covered by the security cameras. That was a complete surprise to me. When a facility promotes security, most customers reasonably expect the outdoor storage area to be monitored as well. To make matters worse, I moved out and misunderstood the move-out/sign-out process. Despite no longer using the space, I'm still being told I'm responsible for July's rent. I contacted corporate hoping someone would work with me, but I got the same scripted responses with no meaningful resolution. Filing a police report weeks after the theft isn't likely to recover my property, and it certainly doesn't change the fact that the area where my trailer was stored wasn't under camera surveillance. So from my perspective, I'm out $300 because my property was stolen, and now the company is still trying to collect another month's rent. I would encourage anyone considering storing equipment or trailers here to ask very specific questions about what areas are actually monitored by security cameras and to get the move-out procedures in writing before leaving. I wish I had. I was hoping for customer service that acknowledged the situation and worked toward a fair resolution. Instead, I was left feeling like recovering rent was a higher priority than addressing a customer's loss.

This place is a quick in quick out type of U-Haul. Prices are reasonable, staff is friendly and…read morehelpful. Only part that's a bit annoying is parking. The lot is a bit small and congested. But we have used this U-Haul twice now and both times have gone well!

Propane services lack qualified personell . Ladie couldn't find a reason to fill my tank even with…read moreall federal stamps and inspection tags . Spent 25min trying to find an excuse to lift 100 lb tank in freezing temps . Went to the next bulk supplier and no issues. No more U-Haul for me

I can't speak for anyone else, but as a woman, I have experienced certain condescending attitudes…read morewhen I rent heavy equipment, trucks, boats and storage. For the FIRST time, the gentleman at istorage made no assumptions about my knowledge or experience with storage facilities. Ken asked me if I had rented storage before and when I said yes, he proceeded to speak to me with respect and dignity. I have been singing their praises ever since then.

I needed storage for short term, I just picked this place because it was convenient and it came up…read moreon google. I locked in a really good coupon by going on their website and I filled out the information. They called me literally 2 seconds after I clicked submit. I told the guy when I would come in. I came in to set up and they let me check out the options they had available. I needed a bigger one than they had available at the time so the guy hooked it up for two units next to each other at the same discount rate for 50% off for first 3 months. I only needed to purchase insurance like it was for one unit so that was cool too. I'm not sure if the insurance was required or not, I can't remember but worth it if needed. Anyway, the workers were all nice and helpful. The only problem that I had was that during my time there, the gate door was broken for a while. But they have surveillance and nothing ever came of it. Good thing was they close the door at night when the workers go home so at least they found an alternative to the broken gate. When I went to move my items out like mid way through the second month, they said I was all set and took care of closing out my unit. And I had no problems. I would use this same place again if I needed storage. They had the best deals around this area and my experience was good. It was also easy to pay my bill online on their website.

I had all good reviews for smart stop until after my forth year there they called me and said…read morethat my storage unit wasn't locked properly ! so I went to lock it and sure enough it wasn't locked properly and my Stereo was missing ! when I asked to review when it was known that the unit was unlocked ? they said that they can't rewind video 5 years and no security !