1. Elmwood Garage

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Troy, MI

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Elmwood Garage

5.0 (2 reviews)
Closed • 8:00 am - 4:00 pm

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Public Storage

Public Storage

(31 reviews)

Teri is very personable and friendly . Highly welcome doing business with her and Public Storage…read more Very customer oriented . Very affordable and no contracts. Thank you again. Public Storage has found a Gem in the rough with Teri!

I chose this facility because I believed my property would be secure. Unfortunately, that wasn't my…read moreexperience. I had a trailer stored here with a trailer jack attached. Someone stole the jack, which cost me approximately $300. After reporting it, I was informed that the exterior parking area is not covered by the security cameras. That was a complete surprise to me. When a facility promotes security, most customers reasonably expect the outdoor storage area to be monitored as well. To make matters worse, I moved out and misunderstood the move-out/sign-out process. Despite no longer using the space, I'm still being told I'm responsible for July's rent. I contacted corporate hoping someone would work with me, but I got the same scripted responses with no meaningful resolution. Filing a police report weeks after the theft isn't likely to recover my property, and it certainly doesn't change the fact that the area where my trailer was stored wasn't under camera surveillance. So from my perspective, I'm out $300 because my property was stolen, and now the company is still trying to collect another month's rent. I would encourage anyone considering storing equipment or trailers here to ask very specific questions about what areas are actually monitored by security cameras and to get the move-out procedures in writing before leaving. I wish I had. I was hoping for customer service that acknowledged the situation and worked toward a fair resolution. Instead, I was left feeling like recovering rent was a higher priority than addressing a customer's loss.

Elmwood Garage - selfstorage - Updated October 2026

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