I would avoid public storage. The gate was wide open for a couple months. You can't use the on sight dumpster to take care of your belongings you want to throw away. The process to end your rent is a absolute nightmare. They dont have a way to get in contact with corporate. Corporate called and I told them I am done. Yet my bills are still being racked up. read more

I've been using this Public Storage location off and on for the last 10 years. Simone has helped Me tremendously. Thru the Snow Cold and Rain. Renting with Her is Nice and Smooth. I read there putting on fresh paint.?!!... I Wonder what colors they are using. ha ha read more

I have had over 5 storage Units with Public Storage for nearly 10 years. Simone is the kindest most helpful person I've ever dealt with working at Public storage at the Troy location near 15mile & Stephens HWY. Thank you kindly Simone with always helping me make sure my monthly payment is submitted. read more

The property manager acted like she is paying ME to use the unit IM renting out. She is not helpful and is rude to me because I was asking questions because I've explicitly told her this is my first time using a storage facility. They said online I can get a refund on the lock, but Simone said we HAD to use their lock because she told my bf we had to use a specific key or something. Which I know i BS, but we didn't want to waste our time bothering with her and talk to her again. If it wasn't for the price and location, I wouldn't have rented this damn unit. Please work on training your employees about "customer service" because the experience we had was terrible. read more

When renting here I learned the following: 1) you do not need to use their lock - and they will be charging you for that lock even though they don't mention it. 2) Your homeowners/renters insurance will most likely cover your unit contents. You probably don't need their insurance. If you take their insurance they'll charge you for the 1st month even if you only have it on your account for a few hours. 3) The units aren't lit. In the winter you'll need to bring a flashlight. 4) The customer service here is pretty strange. It's like they think they're doing you a favor by being at work. read more

I have rented storage units from the Chicago Road (Troy, MI) location on multiple occasions and was always impressed with the assistance given me by Simone. She has always been extremely professional and helpful, and I highly recommend her. read more

Amanda helped me she was so helpful and I got my unit quickly. She was also very nice and courteous Showed me around the storage unit and offered me the 1 dollar for the first month deal . read more

Public Storage - Great place great prices thanks Amanda - Self Storage Near Me - Troy, Michigan

Do not use this location. The property manager has no clue what she's talking about. She makes up laws and has no customer service skills. You've been warned do not use this location! read more

Dee was great! Great rate for unit & promotion. Leaving iStorage to come here! Great location, was clean & well kept. Dee was polite and professional. read more

We rented a storage unit for my mom here for about 5 months. Nice location (easy in, easy out right off of 15 Mile behind Oakland Mall). The property was clean and well kept up, the unit stayed dry, and the staff I dealt with over the five months we had the unit were helpful and friendly. You do need an email to rent the place (which posed a bit of a problem for my 85+-year-old mother...but they had no problem with using my email address, and I had no problem accessing her account to pay the bill each month online). Emptied the unit today and closed out the account. No muss, no fuss. I'd go here again if I am ever in need of a unit for temporary storage. read more

Simone, was extremely helpful! I have never rented a storage unit but simone made sure to show me all units I was interested in and answered all my questions. She also recommended a dampness removal thing to make sure all my boxes stay dry and safe! Thank you simone! read more

Public storage was easy to find on line and get registered for a unit. Heather, the property manager, was very helpful in getting my needs met. she was prompt and made everything very easy! property is perfectly located for our needs as well. read more

I suppose a storage unit is a a storage unit. But what makes a great experience here is the customer service. The prices are competitive, and the facilities are good. We had a a large drive up unit, 10x25 ft, and it was easy to access, and in good condition. I would recommend them if the location is convenient for you. read more

Great customer service. Cindy was a joy to work with. Smooth sailing & great pricing. First month free!

So much is happening with my move..move date has come and gone twice and these are the time when I'd like to be settled because of the weather. Moving so fast on move in day...I forgot what time I was suppose to be there Simone reminded me and kindly gave me an extension. Before she showed me the unit, she asked me a few questions just to make sure I requested a large enough unit..before purchasing the unit, wallet was not in the purse..she helped me calm down and reassured that things will be find...suggestively offered and sold needed items for storage. It's my first time ever having to use a storage unit..glad Simone was there to help and have patience with me. read more

Rude manager with zero communication skills, hidden prices for moving in, mandated lock styles you must to buy from them, mandated expensive insurance you must buy from them, your first month will not cost a dollar but likely much higher than your online monthly rent quote because of several hidden move in fees, and monthly rent rate increases with zero warning. My rent increased $6 over night in first month ok not too much. Now my rent is increasing $20 with one month notice after only being there 3 months. They released this info right after I paid for this month so now I have to leave before this month is up to avoid the $20 dollar increase, cannot get a pro rate and will thus be paying for this unit and the new cheaper nice manger unit at the same time. Total mess of hidden expenses conveyed by rude people. The code box is also not located in a spot that allows you to drive up, you must get out of car to exist. Just glad to be out of here. read more

Marija has a great customer service skills. She helped me rent the storage by describing the storage's policies and requirements in professional and efficient way. She made sure that I get satisfied the unit and understand the policies before I sign the papers. I'm happy with the service from this location of Public Storage and I recommend it if you are looking to rent a storage in Troy, MI. read more

I needed a small unit to store my artwork. Because I needed a heated unit this was the closest climate controlled PS facility that I could find. It is a convenient location and Heather was very helpful. read more

On the way in I told my mom... if the Clark is nasty we are leaving. Needless to say Simone was amazing. So helpful and welcoming. She is also a restoration consultant. If you know about keeping items in storage, in basements, attic etc. any little information to keep your items safe is a plus for me. We all was stayed in a house never needed extra storage place till now. Chronicles of moving into an apartment. read more

Great experience using Public Storage during our recent move. Simone was very professional and helpful.

The facility is well kept and the people who work there are very nice and helpful! The cost of the units is very affordable. I've had a unit for over a year and just upgraded to a bigger one. I highly recommend this Public Storage facility for anyone looking for extra space! read more