I went into this location today to pick up my car registration and tabs that I purchased online. I've done this before numerous of times. I walk in and there's a gentleman waiting in front of me and there's no one at the DOL counter. A banker told us that we needed to take a number and that the lady had to run to the bathroom. When she comes out she helps a woman put her flyer on the tack board. In the meantime, the banker comes and flips a sign stating the DOL employee had gone to lunch. Then the employee continues to exit back door. Shocked, the other gentleman and I look at each other and as I stand up to leave the banker says, "She's still going to assist you." Keep in mind, I'm just here to pick up something I'd already purchased. I state, "I don't have time to wait for her" and I leave.
Once I am allowed to pick up my registration and tabs, I will not be returning to Timerland Bank for my Department of Licensing needs. I do not want to support a business that blatantly ignores the needs of the customer. I intend on filing a formal complaint on the mentioned employee with the Department of Licensing due to past bad experiences with her, specifically. read more