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    Ellis Instruments

    3.0 (3 reviews)

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    Liberty Drug & Surgical Pharmacy

    Liberty Drug & Surgical Pharmacy

    3.4
    (37 reviews)
    2.2 mi
    $$

    Knowledgeablel pharmacy staf. Excellent customer service. Great follow up and they always answer…read morethe phone!

    When you go inside Liberty Drug, you will see that it's set-up is messy and doesn't look clean…read more Everything in there seems dated back to the 1970s. I am posting today because of Liberty Drug's terrible customer service. My doctor put in an order for a compound to be made for me and Liberty Drug is slow (generally speaking, my experience is that their turnaround is over a week). Specifically, I placed my compound order a week and a half ago. At the time, I told them that I wanted the "small tube" TWICE during the phone call. Today, around 12:30pm, they called to say that my compound was ready for pickup. Approximately 3pm, I went to pick up it. They made the larger tube for me (which is about $40 more). The pharmacist stated that they needed to remake it. Then, the cashier said that it will be a 10-20 minutes wait. I was confused on the wait time knowing that it takes them a while to make compounds. So, I asked to speak with the manager. When I went to speak to the manager about this to understand my wait time, he blamed me for this issue (remember, all I wanted to know was how long it will take to remake my compound). He said that since this has happened twice with my order (it happened once before a year or two ago), he said that it was my fault. He did not look to his employees as the source of error. The lady next to him said that I needed to specify how many milliliter (ml) tube I wanted. I said that I would not know the ml size of this compound. This is not something that I look at or consider - would you know how many ml (or ounces) is your toothpaste? I said that the person who took my order should (and could) have clarified the size and cost, especially since I mentioned twice that I wanted the "small tube". But, this person did not. This person just hurried up and hung up after taking my order (he was abrupt and rushed during this call). So, the manager outright blamed me. He did not look to his people and their obligation to clarify the order. He did not look into his management failings to train his staff to ask the right questions. He had no consideration that it took them a week and a half to give me my order and that I drove approximately 30 minutes to go there on a very cold day. With that said, I have found the cashiers to be very friendly over the years, although there is a lot of turnover. Based on my experiences at Liberty Drug, they are not a well-oiled machine. Their processes and communications are similar to the store set-up - messy, not clean and outdated.

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    Liberty Drug & Surgical Pharmacy
    Liberty Drug & Surgical Pharmacy
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    Morristown Pharmacy

    Morristown Pharmacy

    5.0
    (1 review)
    3.3 mi

    I joined morristown pharmacy right before rite aid in morristown closed . I was looking for a…read morefamily pharmacy like ride aid. I miss the staff so much from rite aid. I highly recommend morristown pharmacy at 95 Madison ave. In the same building as doctors. On first floor past elevators on right. It is very accessible.Like a family. They are wonderful there. Made my prescription transfers so easy. Staff is great. Calls me when medications are do for renewal. If you are looking for a family pharmacy like rite aid please go to morristown pharmacy. You will be happy. I love it there. Im a nurse so of course im worried more about my medicines. They are so friendly to talk to and answers my questions about my medicines expertly. You will be happy. I feel very safe there and enjoy going in to chat when i pick up my medicines. Just like rite aid they get to know you. Hope you will consider. Thank you morristown pharmacy for all your expertise and making the transition so easy.

    From the owner: Morristown Pharmacy is dedicated to providing our customers with a wide array of pharmacy services…read morethat are customized to meet their needs. Whether you're in need of prescription medications or over the counter products, we are here to answer any and all questions you may have about your medication. We even offer prescription delivery right to your front door! At Morristown Pharmacy, we believe your pharmacy should do more than just fill prescriptions. That's why we also offer a breadth of retail items. From personal hygiene items to a wide array of over the counter items. Morristown Pharmacy is your one-stop-shop in Morristown. We're looking forward to meeting you!

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    Ellis Instruments - medicalsupplies - Updated July 2026

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